Head Heart & Boots

What's more important, knowing your customer or your product? Brandon and I tackle this, relative to our overall sales strategy and methodology, and Brandon ties in how it relates to our team members and how we develop personal relationships with our folks.  Thanks for listening!   If you enjoy the podcast please be sure to leave a   review ,   follow   the show (don’t for...

In today's show we talk with Eric Newman, founder of Roc Solid Foundation, an org that serves children with pediatric cancers. The show is a masterclass in leadership! Eric is an inspiring CEO and he drops gold nugget after gold nugget. Get ready to be inspired and motivated, not just by what Roc Solid does for the world, but also how you can imitate Eric's example in your own business.  Than...

In today’s show Brandon and I talk with Angie Bruhn, an executive coach to top corporate C-suite executives. We talk about the journey of leadership, common struggles amongst top leaders, and getting our minds right in terms of how we’re leading ourselves and others.  Thanks for listening!   If you enjoy the podcast please be sure to leave a   review ,   follow   the show...

This special episode with Joey Coleman was recorded immediately after his headliner keynote at The Collective by CORE 2023 event in Austin, TX.  We talk customer experience, and we get into Joey’s latest passion and the topic of his upcoming book on Empathy.  If you enjoyed our three other shows with Joey, you’ll dig this impromptu chat with him.  Joey just can’t help but drop gold...

Today’s show is essentially a dress rehearsal for the keynote speech Brandon and I recently delivered on the main stage at the Collective by CORE.  We talk about how as leaders, our reactions, attitudes, behaviors and decision-making are subconsciously anchored to events and experiences in our past.  Listen in, and learn how shining a light on these past experiences and events can increa...

In this episode, Chris and Brandon break down the value of the Restoration Checklist Meeting that our project managers conducted with homeowners and the value it had to our process, profitability and overall client experience on the recon side of the best.  How do we get more proactive and strategic with the ways we solve problems in our business, and optimize our process?  Check out the...

Today's show is a special replay from Brandon and I's last Book Club episode on Blue Collar Nation. We met to discuss my pick of the month, Leadership and Self-Deception by The Arbinger Institute. It was a challenging and provocative book, and the discussion with Eric and Larry was lively. Check it out! And read the book, it's fantastic. - Chris Thanks for listening!   If you enjoy the p...

Join Brandon and I for our first "Owner Chat" shows where we interview an operator. Our first guest is Trish Wall. She and her husband Jim were Servpro Franchise of the Year recipients for 2022, and one of the fastest-growing Servpro operations in the United States.  We talk about the head stories that often plague us as owners and leaders, as well as the huge demand on us to grow personally,...

Hey friends, this is a special recast from the Blue Collar Nation podcast. We've been doing a monthly book club with them for the last few months and here's the latest installment- The Dichotomy of Leadership by Jocko Willink. Awesome leadership discussion was had by all- check out the episode and let us know what you think. - Chris  Thanks for listening!   If you enjoy the podcast pleas...

A special guest episode with RIA past president, past owner of Dayspring Restoration and Co-founder of Fleet Response. We get into a lot of different topics during this chat, but I think most of all, you get a more human, intimate picture of who Mark is, where he came from, and his "why" behind the business and his involvement in RIA.  Thanks for listening!   If you enjoy the podcas...

Back by popular demand "Changing our Project Management Mindset." In this riveting episode of Head Heart & Boots, your hosts Brandon and Chris embark on a captivating journey to uncover the hidden depths of the project manager's role. Join us as we delve into the vital responsibilities, mindset, and perspectives that set these unsung heroes apart in the world of business and inn...

In this installment of the "Head Heart and Boots Podcast," Chris and Brandon explore the vital practice of "keeping short accounts" in both personal and professional settings. They initiate the discussion by explaining how adopting this principle can revolutionize relationships, enhance business dynamics, and foster personal development. They highlight its importance in sustaining healthy, open li...

In this enthralling episode of the "Head, Heart, and Boots" podcast, Chris and Brandon explore the realms of entrepreneurship, self-improvement, and the role of AI in business. They engage in a fascinating discussion with Zach Garrett of Liftify, a pioneering firm that's transforming how companies manage online reviews using AI. Zach recounts his evolution from assisting in his father's computer s...

In this episode of the "Head Heart and Boots Podcast," Chris and Brandon dive deep into the essence of personal and business transformation. They share anecdotes from their personal lives and professional experiences, reflecting on the importance of embracing change, the pursuit of learning, and the entrepreneurial spirit. The discussion covers the significance of gaining hands-on experience and t...

In this insightful episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris delve into the world of entrepreneurship, resilience, and leadership with Julie Roberts, a co-owner and operator of a highly successful ServePro franchise. Julie shares her journey from starting in a rural market with her husband straight out of grad school to becoming a top performer in the ServePro networ...

In this episode of the "Head Heart and Boots Podcast," hosts Chris and Brandon explore effective leadership and team building, emphasizing the importance of understanding and aligning individual motivations with business goals. They discuss the necessity of adapting leadership styles to meet the changing expectations of the workforce, particularly highlighting the younger generation's need for fre...

In this riveting episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris are joined by the exceptionally insightful Joey Coleman. As we peel back the layers of typical professional discourse, Joey brings to light the profound impact of nurturing genuine human connections within the workplace. This conversation is not your run-of-the-mill podcast episode; it's an exploration into t...

With June 1st marking the industry's first day of Hurricane Season, Brandon and I take the opportunity to dive into a conversation about Emergency Response Plans and pre-storm planning conversations. How do we take our pre-storm planning with clients and prospects to a different level and not just close more sales this season, but level up our service delivery and customer relationships? Jump in f...

On today’s show, Brandon and I talk about parenting. The good, the bad, and the ugly- and all the crossover with leadership.  If you’re a parent, I think you’ll find a lot to relate to, and hopefully some insight and inspiration. If you’re not a parent, but a business owner or leader, I think you’ll still find a lot to relate to.  Let us know what you think about the show by sending us a...

In this chat, Brandon and I zero in on the importance of holding our standards, while still prioritizing connection and relationship with our people. It's important for us to consider- is this a true pattern? Or is this an event? If it's an event, what's the best way to address that?  Patterns on the other hand, have the power of life and death within our team. Good patterns are the target- a...

Hey friends, today’s show is a fun one. We have Rachel Stewart back on the show! It’s been almost 18 months since we had her on last.  This time we talk about what it’s been like venturing out from Restoration, to starting and building a software company.  But it really wasn’t about that- it was more about, what’s it like to lead outside of your wheelhouse, to tackle a role or a type of...

In this episode, Brandon and I dig into Covey's 4 Disciplines of Execution model, and spend some hang time on Accountability- inspecting what we expect. We also get deep into "controlling what can be controlled", ie. Covey's "leading measures". The model is simple, and easy to teach the leaders on your team- a solid framework, that frankly, all the fancy new(er) management models like EOS and Pinn...

Join Brandon and I in this recast of our last visit with Ben of Restoration Rundown and Ironclad Restoration Marketing. It was a rad conversation- Ben's a great interviewer, and the convo was hard-hitting around leadership, sales in general, and commercial sales strategy. If you haven't checked out Ben's other shows, be sure to do that too. - Chris  Thank you sponsors! Liftify is for restorer...

No matter how well we communicate, there’s always going to be a gap between what we felt like we communicated, and what the other person(s) felt like they heard.  But we can work to close that gap, and reap the rewards, both in our business and in our personal relationships.  In today’s show Brandon and I share few stories and some tips on creating more clarity with our team, and within...

Join us for our conversation with Jeff Moore, President of ATI and head of all their mergers and acquisitions activity. We talk a lot about Jeff and his family's origin story, the internal culture at ATI, and Jeff's passion for the RIA and establishing a more powerful industry voice. Join in and let us know what you think. The entire conversation was  🔥🔥.   Thank you sponsors! Liftify...