Head Heart & Boots

In this episode of the "Head Heart and Boots Podcast," Chris and Brandon dive deep into the essence of personal and business transformation. They share anecdotes from their personal lives and professional experiences, reflecting on the importance of embracing change, the pursuit of learning, and the entrepreneurial spirit. The discussion covers the significance of gaining hands-on experience and t...

In this insightful episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris delve into the world of entrepreneurship, resilience, and leadership with Julie Roberts, a co-owner and operator of a highly successful ServePro franchise. Julie shares her journey from starting in a rural market with her husband straight out of grad school to becoming a top performer in the ServePro networ...

In this episode of the "Head Heart and Boots Podcast," hosts Chris and Brandon explore effective leadership and team building, emphasizing the importance of understanding and aligning individual motivations with business goals. They discuss the necessity of adapting leadership styles to meet the changing expectations of the workforce, particularly highlighting the younger generation's need for fre...

In this riveting episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris are joined by the exceptionally insightful Joey Coleman. As we peel back the layers of typical professional discourse, Joey brings to light the profound impact of nurturing genuine human connections within the workplace. This conversation is not your run-of-the-mill podcast episode; it's an exploration into t...

With June 1st marking the industry's first day of Hurricane Season, Brandon and I take the opportunity to dive into a conversation about Emergency Response Plans and pre-storm planning conversations. How do we take our pre-storm planning with clients and prospects to a different level and not just close more sales this season, but level up our service delivery and customer relationships? Jump in f...

On today’s show, Brandon and I talk about parenting. The good, the bad, and the ugly- and all the crossover with leadership.  If you’re a parent, I think you’ll find a lot to relate to, and hopefully some insight and inspiration. If you’re not a parent, but a business owner or leader, I think you’ll still find a lot to relate to.  Let us know what you think about the show by sending us a...

In this chat, Brandon and I zero in on the importance of holding our standards, while still prioritizing connection and relationship with our people. It's important for us to consider- is this a true pattern? Or is this an event? If it's an event, what's the best way to address that?  Patterns on the other hand, have the power of life and death within our team. Good patterns are the target- a...

Hey friends, today’s show is a fun one. We have Rachel Stewart back on the show! It’s been almost 18 months since we had her on last.  This time we talk about what it’s been like venturing out from Restoration, to starting and building a software company.  But it really wasn’t about that- it was more about, what’s it like to lead outside of your wheelhouse, to tackle a role or a type of...

In this episode, Brandon and I dig into Covey's 4 Disciplines of Execution model, and spend some hang time on Accountability- inspecting what we expect. We also get deep into "controlling what can be controlled", ie. Covey's "leading measures". The model is simple, and easy to teach the leaders on your team- a solid framework, that frankly, all the fancy new(er) management models like EOS and Pinn...

Join Brandon and I in this recast of our last visit with Ben of Restoration Rundown and Ironclad Restoration Marketing. It was a rad conversation- Ben's a great interviewer, and the convo was hard-hitting around leadership, sales in general, and commercial sales strategy. If you haven't checked out Ben's other shows, be sure to do that too. - Chris  Thank you sponsors! Liftify is for restorer...

No matter how well we communicate, there’s always going to be a gap between what we felt like we communicated, and what the other person(s) felt like they heard.  But we can work to close that gap, and reap the rewards, both in our business and in our personal relationships.  In today’s show Brandon and I share few stories and some tips on creating more clarity with our team, and within...

Join us for our conversation with Jeff Moore, President of ATI and head of all their mergers and acquisitions activity. We talk a lot about Jeff and his family's origin story, the internal culture at ATI, and Jeff's passion for the RIA and establishing a more powerful industry voice. Join in and let us know what you think. The entire conversation was  🔥🔥.   Thank you sponsors! Liftify...

How do we manage our own workload, while overseeing the work of our team, making difficult decisions, and taking responsibility for the success or failure of the business? In this Episode of Head Heart & Boots Chris and Brandon give practical tips and strategies for navigating the challenges of leadership. Overall, this podcast episode offers valuable insights and advice for anyone facing the...

In this episode, Brandon and I meet with Marcie Richardson, the Director of HR and Safety for Guarantee Restoration. She's a charismatic and passionate leader and had some awesome insight and stories to share with us. We talk about employee onboarding, employee one on ones, and practical ways that we can care for our employees as they do the do the dirty work of our industry.  Check it o...

In this show, Brandon and I discuss what it really means to be customer-centric in how we're delivering service, in particular to commercial clients. Do you feel like you're running a customer-centric business?  What happens when a client wants you to deviate from your process or standards? Is there room in your process for that? Do you take time to be curious about why the customer is making...

In today's show, Brandon and I talk about what it really means to know the people we're working with- whether we're talking business partners, colleagues or downline employees, what kind of relationships are we building? What do we really know about the people we work with and do life with? What do they really know about us?  Tune in and let us know what you think!  Thanks for listening!...

“It is more powerful to be for something than against anything." Here is the truth…it is more effective to promote and advocate for a positive vision or cause, rather than solely opposing or criticizing something or someone else. When people focus on what they are for, they are more likely to inspire others to join their cause, and they can more effectively communicate their ideas and values. Bein...

Hear about Brandon's near-brawl in the Denver airport on a recent trip. And join us for a conversation about leading change, why people's "story in their head" makes it hard, and what behaviors leaders can commit to in order to more effectively lead change within their business. There are specific strategies that make change less painful/scary for our people.  Join in and let us know what you...

In this show I dive into the elephant in the living room- sales in restoration. There are some unique challenges to selling, and managing sales in our business.  Listen in and share with your connections! -Chris Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued...

Brandon and I are working through Keith Cunningham’s book The Road Less Stupid. Question from the book that we ponder- what if you, you as a business person were You, Inc, a publicly traded company…. Would your stock be rising, falling, or treading water?   Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notificati...

In this show Brandon and I break down how consistency affects our leadership. I’ve heard some leaders actually articulate the leadership IS cultivating consistent progress.  And how much of a role does discipline play in being consistent as a leader.  Being disciplined and consistent is hard, but do we really have a choice if we want to be an effective leader? - Chris Thanks for listenin...

I’m this episode Brandon and I get grilled on all the things Leadership by our new friend Ben Ricchiardi, the owner of Ironclad Restoration Marketing, on his podcast Restoration Rundown.  It was a fun chat- Ben is a great interviewer and a fun guy to talk to.    Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on...

  In this episode, Brandon and I process the end of the year, taking a break with family, and the importance of building rest and family connection into our calendar.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission poss...

In today's show Brandon and I have a conversation with Ben Ricciardi, founder of Ironclad Restoration Marketing. We spent a good chunk of the convo talking about how to maximize your Google Business Profile- a free Google feature that can have a significant affect on your organic search placement as a business. Tune in to hear all the details and get your own GBP dialed in for maximum lead gen. -...

This is our second chat with Joey, and it's just as epic as the first. In this show, we talk through the last 4 stages of customer onboarding. Every moment of this podcast is applicable to our restoration businesses, and most of it immediately actionable. We will definitely be having Joey back- his first episode has been one of our most downloaded episodes. Check it out and share it with your frie...