Head Heart & Boots

As commercial business becomes a bigger focus for more and more restoration companies, the topic of ERP's, PRP's, MSA's and other multi-site service agreements is becoming a more active conversation across the industry.  During this show with Jeff Carrier, we get into his background as a restoration BDM going after commercial business, and why he ultimately decided to build his own tool...

In this episode Brandon and Chris meet Jeremy Reets, the godfather of training techs in the restoration business. Jeremy's been interviewed a gazillion times since starting Reets Drying Academy, but in this show, we take some unexpected turns with him. In particular, we talk about the family origins of the business. How did Jeremy's dad manage the boys once they were working in the famil...

In today's show we take a serious look at what digital marketing actually means to our business. What the current tools and resources allow us to do to expand our reach and grow our sales. Rico provides some key insights on how to simplify our approach and make these tools far less intimidating. Strap in and let's dive into it! Thanks for listening! If you enjoy the podcast please be sure to leave...

In this episode, Chris and Brandon sit down with a restoration industry veteran and innovator, Tom McGuire. We talk about how he first got into the restoration trade, why he started Large Loss Mastery, and what he loves about the business. We also talk about the software solution he co-founded, The Edge Plus 2.0, and get into how it's changing the large loss game and helping companies win mor...

In this show, Chris and Brandon compare their fitness journeys, the highs and lows, along with how working out and nutrition have affected their work and leadership.  Thanks for listening! If you enjoy the podcast please be sure to leave a review , follow the show (don’t forget to turn on your notifications!) and share with a friend . Your continued support is what makes this mission possible...

In this episode we talk to Trisha Welstad, founder of the Leadership Center, where she coaches leaders and executives through transition and change. Trisha has her doctorate in Leadership and Global Perspectives from Portland Seminary, and today oversees the doctoral program and leads the Institute for Pastoral and Congregational Thriving.  During our chat we talk abo...

Chris and Brandon are joined by Daniel Pink, author of 4 New York Times best-selling books, including Drive, To Sell is Human, and A Whole New Mind, and When. Daniel also delivered a top 10 most-viewed TED Talk called, "The Puzzle of Motivation," which has racked up more than 28 million views.  Listen in while we chat with Dan about his newest book, The Power of Regret, and  learn how&nb...

Sometimes changing the question we ask or the approach we take to solve problems ultimately leads us to a whole new world of possibilities. All our experiences, backgrounds and stories color our perspectives in beautiful ways AND can begin shaping the outcome we expect even before we take any significant action. By pausing our problem solving activity and asking ourselves (or someone els...

In today's show Brandon and I hang out with Kevin Miller, the host of the Ziglar Show, True Life, and What Drives You podcasts. https://kevinmiller.co Thanks for listening! If you enjoy the podcast please be sure to leave a review , follow the show (don’t forget to turn on your notifications!) and share with a friend . Your continued support is what makes this mission possible. Thank you sponsors!...

In this episode Brandon and Chris chat about the thoughts we have. How many of our bad reactions, bad attitudes, and poor behaviors are simply a result of us believing the thoughts that pop into our heads? Can we improve our effectiveness by considering and questioning our thoughts? During the show, we talk about author and therapist Byron Katie. She suggests four questions we can use to interroga...

In this episode Chris and Brandon talk to Garrett Stier about his company that makes high quality, portable power stations. Garrett talks about how he's intentionally engineered and set up the company for his own happiness and personal fulfillment. A fun conversation and one that any business owner will appreciate. How often are we just mindlessly trying to grow our companies bigger and bigger eac...

  In this episode Brandon and I hear the origin story of the Blue Collar Nation boys, Eric Sprague and Larry Wilburton, and their training platform SuperTech University (formally known as Morning Tech Meeting).  We dive deep on the importance of soft skill training with our technicians- how most of us spend money to get our techs all the appropriate certifications and technical trai...

A version of "tripping over dollars to pick up dimes"- in this episode, Chris and Brandon talk about those times when our impatience or sense of urgency, actually costs us more time or resources, when a simple pause or extra dose of patience would have been more productive.  Thanks for listening! If you enjoy the podcast please be sure to leave a review , follow the show (don’t forget to turn...

Kickboxers rarely make it big in MMA. Many struggle to adapt their skillset beyond striking. In order for them to be champion level in MMA, it requires them to become proficient in wrestling and jiu jitsu, which requires they start at "the bottom" again. Very difficult to go back to being a novice when you've been accustomed to living as a champion. But apparently that's what it takes.  And o...

Have you ever considered where your anger comes from? Or how others experience your anger? Anger is a universal emotion that all humans experience-all of us get angry at others, and we also know what it feels like when others unleash their anger on us.  Why don't we talk about it more often?  During this episode Brandon and I discuss our personal relationships to anger- how it shows...

“What is it like to work here?”  This was the question back in 2015  that started a five year journey for Clint Pulver, one that would ultimately become a whole new career helping owners, CEOs and managers around the world learn how to make their companies a place where their teams actually want to work. Over the course of five years, Clint became the “Undercover Millenial” and with his...

Well the cat is likely already out of the bag and as you can probably tell 2022 brings changes to the show! Join us as we take a quick look under the hood and give some insights into what motivated the name change and what you can expect more of in 2022.  Thanks for listening! If you enjoy the podcast please be sure to leave a review , follow the show (don’t forget to turn on your notificatio...

Amazing to think another entire year has gone by! Join us as we take a quick look in the rear view mirror and discuss what new perspectives 2021 delivered.  Thanks for listening! If you enjoy the podcast please be sure to leave a review , follow the show (don’t forget to turn on your notifications!) and share with a friend . Your continued support is what makes this mission possible. Thank yo...

Next to labor, collections has become one of the number one challenges for restorers, and in this episode with industry attorney Ed Cross, we dive into some of the strategies and resources available to put ourselves in a much stronger position when we go to collect on the money we and our teams have rightfully earned.  You'll also get to hear some of Ed's favorite tricks of the trade, what he...

Any kind of meeting or face to face interaction with our teams is valuable- I think all of us would agree on that. But it's also an investment- are we making the most of that time with our teams?  In this episode, Brandon and I dive into the core meeting rhythms and key recurring interactions we recommend for all the teams we work with, and deep dive on the why behind these meetings and what...

When you’re talking to a veteran business broker that’s helped more than 300 restoration owners sell their companies (Over $600M in transactions), you might expect the conversation to be full of chatter about profit and loss reports, expense ratios, debt to income, job margins,customer segments, business plans and analytical verbiage. But in this conversation with Gokul Padmanabhan, we ended up ha...

The primary problem we all face is not a lack of information. We live in a world where as long as we are in aggressive pursuit of knowledge the information is available. MOST OFTEN THE REAL PROBLEM IS A LACK OF ACCOUNTABILITY AND FOCUS. As business owners and leaders we need to surround ourselves with operators that are challenging us, encouraging us and holding us accountable to the goals we've s...

In this episode Tom Gissler, President of Restoration 1 talks about his unconventional journey of leadership, including a four year break from the restoration industry where he served as a police officer in Atlanta Georgia. We talked about the formative role failure has played in his life, his passionate views on TPA’s, what it looks like to really take care of our customers, and his vision for th...

In this show, Chris and Brandon chat about the experiences and relationships in our lives that can affect the way we lead, shape our reactions to situations and people, and ultimately cap our leadership potential.  Often we try to cover the damaging experiences and broken relationships with our achievements, only to discover that we're ultimately collecting them in a bottomless hole. The mone...

Do you ever wonder what's going on behind the scenes of our industry's most reliable and consistent Media partner? Michelle Blevins takes her role as a steward to our industry serious and it's clear that she isn't here to just be another marketing machine. She is in the corner of the restorer and has committed to bringing top quality information, insights and more as she continues to develop the C...