Dean Booty

Hacking Self Storage

Business EN ↓ 999 episodes

The UK's first Self Storage PodcastWe interview the world's leading self-storage experts to help you improve your business. Once a week we take a look into my facilities and see what has been working and what hasn't worked in the last 7 days... We share everything from the cost of acquiring a customer to our revenue. Looking forward to sharing this journey with you.

Author

Dean Booty

Category

Business

Latest episode

Jul 10, 2026

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Episodes

#49 Weekly figs - Big thank you! 24.02.2020

I'm away this week … but the show must go on :-) Excellent week for the quotes … Not so great for other metrics Enjoy Dean

#48 Greg Merrilees from Studio1 Design - Websites with Smart-Marketing Elements 20.02.2020

Greg Merrilees is the founder and director of the Studio1 Design.  The company designs websites — not just good looking websites, but with smart marketing and direct response elements on it. The Mission at Studio1 Design is to help create the online presence you deserve that not only captures who you are and the incredible offer you have but boosts your bottom line. In over 20 years of experience...

#47 - Doubling my revenue!?! 19.02.2020

Are you charging enough insurance? Are you underselling your unit prices ...  ... Listen to my ahh ha moments ... How I went from £67k revenue to over £130k with these simple two changes  Enjoy  Dean

#46 JAN MONTHLY FIGS - Churn Rate 14% for the month 14.02.2020

I love doing these deep dives in to my monthly figures .... "There is gold to be had in them there data" :-) January figures ... Enjoy  Dean

#45 Multi-Award Winning Speaker Geoff Ramm - Creator of Celebrity Service and OMG Marketing 13.02.2020

Geoff Ramm  is a specialist speaker in Customer Service and Marketing and the creator of Celebrity Service and OMG Marketing. He is a multi-award winning speaker who has challenged audiences across six continents to look deeper, think smarter and create better, leaving you with the mindset to continually stay ahead of the competition. Geoff always personalizes each presentation to your theme to en...

#44 WEEKLY FIGURES - POSITIVE 550 ... WHOOP!! 10.02.2020

Thats right ... we had a positive 550 this week  Find out everything else buy pressing play  Have a great week  Dean

#43 Jim Ross from The Self Storage Show, Self Storage Domination and 30 Day Challenge 06.02.2020

Jim Ross is the Host of The Self Storage Show & Owner of Self Storage Domination Management. And the President of 3 Mile Domination - Self Storage Services. He creates successful Self Storage businesses by Educating: The Self Storage Show, Training: 30 Days Challenge and Managing: Self Storage Domination Management. He hosts an audio/video podcast that helps those in the Self Storage industry to b...

#42 WEEKLY FIGURES - Only 18% Conversion 03.02.2020

Another week .... Another positive SQ Week. Aww wow this feels so nice saying this!!  Like in every week there are positives and there are negatives, press that play button to hear all about them Enjoy  Dean 

#47 - WEEKLY FIGURES - Terrible week 03.02.2020

Well that was an interesting week ... great week for revenue but a bad bad week for reservations and move ins.  Click that play button, grab a coffee and let me tell you all about it  Dean 

#41 The Great Debate: Self-Storage Automation Vs. Customer Service (Rebroadcast) 30.01.2020

Bridging the Gap Between Self-Storage Automation and Customer Service   Automated self-storage facilities are becoming increasingly popular. We're seeing more and more self-storage owners and operators take advantage of this technology with advanced Smart Entry systems providing tenants a fully automated rental experience without ever interacting with a manager if they choose. The big question abo...

#40 WEEKLY NUMBERS - 16 RESERVATIONS AND ITS RAINING POSITIVITY!! 27.01.2020

Good morning Store Nation  Cant wait for you to listen to this episode .... I talk about  - Been so bullish about the future - 16 Reservations  - Importance of Insurance  - No Bounced DDs - Quote of the week And so so much more  Enjoy  Dean 

#39 Timothy Brant-Coles from Brant Self Storage and Removals 23.01.2020

Timothy Brant-Coles is the founder and owner of Brant Group. He's also the founder of Brant Self Storage and Removals. With a £2,000 legacy from his grandfather, he bought a piece of land outside the town and two small containers to start his own company. On today's Podcast 01:40 – Getting to know Timothy Brant-Coles 02:26 - How did Timothy get into the Self Storage Industry 04:30 – Timothy's #1 S...

#38 WEEKLY REVIEW - EVICTION!!! 20.01.2020

Hey,  So last week was a really interesting week in more ways than one ... Quotes are massively up but Conversions are less than we expect We had to evict a customer ... Never a nice thing to do but I tell all in the podcast  Enjoy  Dean  

#37 Martin Bazeley's Barn Store Storage Company - Open for Franchise 16.01.2020

Martin  Bazeley  is the owner of Barn-Store, an independent family-run household storage company.    Martin and his wife, Audrey, and their three children live in the farmhouse at Offwell Farm and therefore on hand to oversee the Barn Store site.    Martin also runs his own Suthwyk Ales business -- with barley grown on the farm.  He supplies to pubs, restaurants, off-licenses and farmers' markets....

#36 Weekly Numbers - Another Positive Week ... Good Old January 13.01.2020

Happy Monday to you store Nation.  In this episode I go through my weekly numbers and even mention some take aways for the quarter just gone  Enjoy  Dean

#35 Monthly Figures - Only 15% Churn but only 20% conversion rate 10.01.2020

So another month has been and gone and for me in 2018 December was the most painful, we lost a net sq ft of over 3,000. Im pleased to report this December wasnt as bad.  As in every month we had some positives and some negatives and share the lot.  Enjoy  Dean

#34 LOVESPACE - Stephen Folwell's Award-Winning Storage Company 09.01.2020

Stephen Folwell  is the Co-founder and Chairman at LOVESPACE. He is the builder of digital brands with broad-based strategic, commercial and operational experience. He has a track record for launching and growing digital products and businesses across global platforms. He launched LOVESPACE and growing it to £3.5m in revenue, £20m valuation. Raised £8m of capital from VC, strategic and crowd inves...

#33 - Goals Setting, The Quadrant Method - I share my personal and business goals for 2020 07.01.2020

Wow this episode took longer than I expected but hopefully you get something out of it.  I go through my goals for 2020 ... I do go a bit personal but I kinda enjoyed it :-)  Let me know what you thought - deanbooty@icloud.com Enjoy  Dean

#32 Weekly Figures - Nearly £1,000 of Bounced DDs ... BUT ... We were POSITIVE SQFT this week!!!! 06.01.2020

Happy New Year Storage Nation!! I wish you all the very very best for 2020!! You read it correct we are positive for the week just gone!! Finally!! But we had a loads of bounced Direct Debits Enjoy  Dean 

#31 Weekly Figures - Christmas Week = Bad Debt 30.12.2019

Hope you guys have an awesome Christmas!!  To be honest even though we have lost more square foot I dont think it was a bad week.  Enjoy and HAPPY NEW YEAR!  Dean

#30 - TEN CUSTOMER CARE TIPS - How to make your storage facility stand out with AMAZING customer care! 28.12.2019

I loved spending the morning drafting out what we do to stand out for our customers.  In this episode I go through my top 10 customer care tips that will make your facility stand out in your town or city.  Just keep asking the question ... How can I do more for my customers and you wont go far wrong  Enjoy :-) Dean

#29 Weekly Figs - Just 8% Conversion this week 23.12.2019

Been a very interesting week, the quotes have been good, the revenue has been good but the move ins and conversions have been poor I review a book called Double Double. The book is well worth a read and I also mention a self storage master mind that I have been invited to ... Exciting times ahead  Have a  blooming awesome Christmas  Dean  

#28 Christel Land from Clover Four - Speaker, Author, Self Storage Expert and Business Coach 19.12.2019

Christel  Friberg  Land   specialises in business coaching and consultancy in the areas of sales, marketing, and operations. She works primarily with small and medium-sized businesses in a variety of industries but has developed a specialism in self-storage over the years. On today's Podcast 02:34 – Getting to know Christel 05:27 - Christel's #1 Superpower 06:31 – What attracted Christel to enter...

#27 Weekly Numbers - Great week for revenue - Bad week for net SQFT 16.12.2019

Another week has past, how was your week in storage? We had some great KPIs and some not so great KPIs ... Our quotes were fantastic, the revenue was excellent but the move ins were poor meaning we were in a negative position with the Sq Ft Have a super duper week  Dean

#26 November Overview - OVER £5,000 Average Insurance per new move in 13.12.2019

Ok this is a long one ... I apologise now :-)  I dive deep in to some of the metrics that I believe really matter in storage and also rant about the importance of keeping your expenses lean and mean Enjoy  Dean

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