Value Capture

Habitual Excellence, Presented by Value Capture

Business EN ↓ 119 episodes

Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety, patient safety and performance, using methods from Toyota, Alcoa, Catalysis, and the Shingo Institute.

Author

Value Capture

Category

Business

Podcast website

valuecapturellc.com

Latest episode

Jul 7, 2026

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Episodes

An Audio Summary of the Paul O'Neill "Playbook" 01.02.2022

Episode page with links: https://www.valuecapturellc.com/he61 Welcome to Episode #61 of Habitual Excellence , presented by Value Capture . In today's episode, Mark Graban reads a chapter that he wrote as a summary of the Paul O'Neill "playbook" as documented in the full eBook A Playbook for Habitual Excellence: A Leader’s Roadmap from the Life and Work of Paul H. O’Neill Sr . You can also read the...

Sandra Geiger on Strategy Development & Deployment, Lean Culture 18.01.2022

Chief People Officer & Chief Strategy Deployment Officer at Atrius Health Episode page: https://www.valuecapturellc.com/he60 Welcome to Episode #60 of Habitual Excellence , presented by Value Capture. Joining us today as our guest is Sandra Geiger . She is the Chief People Officer & Chief Strategy Deployment Officer at Atrius Health in MA. Sandra was previously VP of Performance Excellence...

Dr. Eric Dickson on Lean Management in a Crisis (The Covid Pandemic) 04.01.2022

CEO of UMass Memorial Health Show page: https://www.valuecapturellc.com/he59 Welcome to Episode #59 of Habitual Excellence , presented by Value Capture. Joining us again today is Eric W. Dickson MD, MHCM, FACEP , a returning guest. He is President and Chief Executive Officer at UMass Memorial Health. He was previously a guest in Episode #11 , released in July 2020, earlier in the pandemic. In toda...

Liz Long and Dr. John Anderson: Transforming Primary Care and Lean Management 14.12.2021

Welcome to Episode #58 of Habitual Excellence , presented by Value Capture . Notes, video, transcript, and more: https://www.valuecapturellc.com/he58 In today's episode, our guests are John B. Anderson, Jr., MD, MPH , the Chief Medical Officer for Duke Primary Care, part of the Duke University Health System, and Elizabeth Long , their Chief Operating Officer. In the episode, Liz and John discuss a...

Equity and Engagement: An Approach to Improving Staff Vaccination Rates [Webinar Recording] 08.12.2021

Slides, video, and more: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar Contest -- enter to win through Dec 10: https://www.valuecapturellc.com/paul-birthday-2021 Live Session: December 7 at 1 pm ET   Presented by a team from Legacy Health: Dominic (Dom) Chan; director of pharmacy Lisa Goren; vice president, Organizational Effectiveness &amp...

BONUS: Ron Suskind on Paul O'Neill & "The Price of Loyalty" 07.12.2021

In this bonus episode, you'll hear journalist Ron Suskind (our guest in Episode #57) talk about how he met Paul O'Neill and how the book "The Price of Loyalty: George W. Bush, the White House, and the Education of Paul O'Neill" came to be. This episode focuses more on O'Neill's time as Treasury Secretary in the Bush administration.

Ron Suskind on the Timeless Principles of Paul O'Neill 07.12.2021

Show notes: https://www.valuecapturellc.com/he57 Welcome to Episode #57 of Habitual Excellence , presented by Value Capture . Our guest today is Ron Suskind , a Pulitzer Prize-winning Journalist and investigative reporter. Ron has been a contributor for The New York Times Magazine and Esquire. Ron was the Wall Street Journal’s senior national affairs reporter from 1993 until his departure in 2000…...

Preview: Equity and Engagement: An Approach to Improving Staff Vaccination Rates 01.12.2021

Register for the webinar: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar This will be held live on Tuesday, December 7 at 1 pm ET. It will be recorded for on-demand viewing as well.  We are joined here by two of the four presenters / panelists from Legacy Health: Dominic (Dom) Chan; director of pharmacy Lisa Goren; vice president, Organizati...

Donna Prosser and the Patient Safety Movement Foundation: Working Toward Zero Harm 30.11.2021

Show notes and links: https://www.valuecapturellc.com/he56 In today's episode, our guest is Dr. Donna Prosser , the Chief Clinical Officer for the Patient Safety Movement Foundation , an organization that Value Capture is proud to partner with, given our shared interests in improving healthcare. Donna has been in the healthcare industry for more than 30 years and is currently the Chief Clinical Of...

Lisa Beckwith on the Relationship Between the Shingo Principles "Respect Every Individual" and "Focus on Process" 16.11.2021

Show notes: https://www.valuecapturellc.com/he55 Welcome to Episode #55 of Habitual Excellence , presented by Value Capture . In today's episode, our guest is Lisa Beckwith , a Senior Advisor with Value Capture. In this episode, Lisa explains the two Shingo Guiding Principles , "Respect Every Individual" and "Focus on Process," and the relationship between them. You can watch a video or listen to...

Applying Lessons from Autoliv (Manufacturing) to Intermountain Healthcare: Scott Saxton 02.11.2021

Welcome to Episode #54 of Habitual Excellence , presented by Value Capture . Show notes, video, and more: : https://www.valuecapturellc.com/he54 In today's episode, our guest is Scott Saxton , Assistant Vce President of Continuous Improvement at Intermountain Healthcare. Scott started his career in manufacturing, at an outstanding company and Lean exemplar, Autoliv — an airbag supplier to many com...

Bill Boyd on His New Role as Director of Innovation, Learning and Networks 19.10.2021

Show notes: https://valuecapturellc.com/he53 Welcome to Episode #53 of Habitual Excellence , presented by Value Capture . In today's episode, our guest is Bill Boyd , a Senior Advisor with Value Capture. He was previously our guest in Episode 32 of the podcast, talking about “ Improving in an Experimental Way; A3, PDSA, Kata, and More." Bill also has a new role at Value Capture as the Director of...

Applications of Lean Leadership Methods in Home-Based Care [Webinar] 12.10.2021

Audio from a webinar that was presented on October 12, 2021 Presented by Cooper Linton Associate Vice President, Duke HomeCare & Hospice Learning Objectives In this webinar, you will learn practical lessons that can be applied to any setting, not just home care: The fundamentals that guided the Lean journey at Duke HomeCare & Hospice Why committing to zero harm is such an important fundame...

Dr. Patrick Conway, CEO of Care Solutions at Optum 05.10.2021

Show notes: https://www.valuecapturellc.com/he52 Welcome to Episode #52 of Habitual Excellence , presented by Value Capture . In today's episode, our guest is Patrick Conway, M.D. who became CEO of Care Solutions at Optum in June 2020. Prior to that, Patrick served as a senior executive in residence at United Health Group and Optum. From 2017-2019, he was President and CEO of Blue Cross and Blue S...

Dr. Fred Pinto on Lean Leadership, Improving Cancer Care in Brazil 21.09.2021

Oncologist, CEO of Grupo IOV Show notes: https://www.valuecapturellc.com/HE51 In today's episode, we're joined by Carlos Frederico (“Fred”) Pinto, MD, MA. He's an oncologist and he's the CEO of Groupo, IOV, an oncology group of caregivers in Brazil. I've seen him speak at conferences in the U.S. and Brazil, and he always has something insightful to share — including today! In the episode, Fred dis...

Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice 07.09.2021

Welcome to Episode #50 of  Habitual Excellence , presented by Value Capture . Show notes: https://www.valuecapturellc.com/he50 In today's episode, we're joined by two guests, two leaders from Duke HomeCare and Hospice, part of Duke Health. They are Cooper Linton , Associate Vice President, and Benita Pope , Director of Hospice Services. We also have a special guest host, Mike Radtke , a Senio...

Ken Segel on the Shingo Principle of "Create Value for the Customer" 24.08.2021

CEO of Value Capture Show notes: https://www.valuecapturellc.com/he49 Welcome to Episode #49 of  Habitual Excellence , presented by Value Capture . Today's episode is another video essay from Ken Segel , the CEO of Value Capture. In his last video, Ken talked about the importance of the “ Shingo Principles ,” starting with “ Create Constancy of Purpose .” This time, Ken talks about the princi...

Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare 10.08.2021

Director of performance excellence at Legacy Health Show notes and links: https://www.valuecapturellc.com/he48 Our guest today is Samuel Ashby , director of performance excellence at Legacy Health, an organization that Value Capture is pleased to work with and support. Samuel is a certified Toyota Production System leader with twenty five years of Lean, Six Sigma, and Change Management experience...

Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge 27.07.2021

President and Chief Executive Officer of INTEGRIS Health Show notes: https://www.valuecapturellc.com/HE47 Welcome to Episode #47 of  Habitual Excellence , presented by Value Capture . Our guest is Timothy Pehrson the President and Chief Executive Officer of INTEGRIS Health, based in Oklahoma. He has been in that role, and at INTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthc...

Ken Segel on the Shingo Principle of "Create Constancy of Purpose" 13.07.2021

Show notes and links: http://valuecapturellc.com/he46 Welcome to Episode #46 of Habitual Excellence , presented by Value Capture . Today's episode is a video essay from Ken Segel , the CEO of Value Capture. Ken talks about the importance of the " Shingo Principles ," starting with creating " constancy of purpose ." What is a principle? Why are they timeless and universal? Ken talks about that and...

Revisiting an Interview of Paul O'Neill, Sr. From 2011 29.06.2021

Show notes: https://www.valuecapturellc.com/HE45 Free eBook: "A Playbook for Habitual Excellence": http://valuecapturellc.com/playbook Welcome to Episode #45 of  Habitual Excellence , presented by Value Capture . Today’s episode is a bit different than our usual interviews and conversations. Today, we are republishing an interview that Mark Graban did in 2011 with the late Paul O’Neill Sr. ,...

Roxanna Gapstur, as CEO, Leading the Creation of a Lean Management System 08.06.2021

President and CEO of WellSpan Health Show notes and links: https://www.valuecapturellc.com/he44 Welcome to Episode #44 of  Habitual Excellence , presented by Value Capture . Our guest is Roxanna Gapstur, PhD, RN , the President and Chief Executive Officer of WellSpan Health, in Pennsylvania. She has been in that role since January 2019. Dr. Gapstur has extensive experience in strategic planni...

Habitual Excellence Starts with Safety: Before, During, and After a Crisis [Webinar Recording] 27.05.2021

View the video recording Please listen to Ken Segel , Value Capture CEO, and Michael Bundy , Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, as they explore how leading with the goal of perfect safety for all propelled Prisma Health Baptist Parkridge Hospital to achieve status as a Leapfrog Top General Hospital in just two years. Also joining...

Mike Bundy Webinar Preview: Habitual Excellence Starts with Safety — Before, During, and After a Crisis 21.05.2021

CEO of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital Mike Bundy gives a preview of the webinar he'll be part of on May 27th. Register here (or view the recording after 5/27 ). About the webinar: Please join Ken Segel , Value Capture CEO, and Michael Bundy , Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, as they...

Ken Segel on Command Centers and an Upcoming Webinar We’re Hosting 18.05.2021

CEO of Value Capture Links and notes: https://www.valuecapturellc.com/he42 Welcome to Episode #42 of  Habitual Excellence , presented by Value Capture . Our guest is Ken Segel, CEO of Value Capture. In this episode, Ken is interviewed by Mark Graban and they talk about: Ken's recent blog post: Hospital Command Centers: Keep What’s Best and Improve the Rest An upcoming webinar: Habitual Excell...

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