Jamie West Falasz and Diwakar Sinha
Group Practice Accelerator
The team at Polaris Healthcare Partners shares education, tactics, and strategies to help you launch and scale your group healthcare practice. We bring decades of experience in working with hundreds of clients to help you accelerate your learning curve while minimizing your chances for mistakes. Learn more at https://www.polarishealthcarepartners.com
Author
Jamie West Falasz and Diwakar Sinha
Category
Podcast website
Latest episode
Jul 9, 2026
Where to listen?
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Episodes
Top 10 Metrics to Know in Your Group Practice 30.05.2023 42:02
We’ve bounced around our “favorite KPIs” on numerous occasions, but here’s your condensed version of what we focus on and (more importantly) why each is important. If you’d like to download the PDF, you can access it HERE. I also share a quick recap of our “Building Your Enterprise Platform” event from two weeks ago! Download our 10 KPIs guide here: https://bit.ly/3XYpA9T Are you a subscriber to o...
The Key Benchmarks to Know on Your P&L 23.05.2023 20:07
We know all of you LOVE your data and your KPIs, so here’s an episode for YOU! I give you some big bucket percentages, and I get behind the numbers to tell you what to really look for and what they all mean. You’re going to want to take notes for sure on this episode! Join our weekly informational newsletter here: https://www.polarishealthcarepartners.com/podcast
The Polaris Scalability Matrix & Operating Leverage 16.05.2023 24:36
Ever wonder how WE define “success” in the context of a group practice? Well, here’s your answer in pretty clear, analytical terms. And if you’d like to view the corresponding video that illustrates the concept, you can find it HERE: https://www.youtube.com/watch?v=t1Kwxy2NjH0&t=7s Are you a subscriber to our podcast? Get weekly educational updates here: https://www.polarishealthcarepartners.c...
Client Experience with Jonathan Eskow 11.05.2023 21:49
For the entrepreneurs building group practices, you owe it to yourself to truly understand the legal structures you’re deploying and there’s arguably no better boutique law firm in our space than Eskow Law Group. Jonathan Eskow and his team will be with us in Ft Lauderdale this week, so here’s your chance to get to know them! Learn more about our BYEP Event here: https://www.polarishealthcarepartn...
Is it Worth It? The Entrepreneurial Journey 09.05.2023 27:23
I get questions all of the time about “Have I missed the boat?” or “Is it worth it to build a group?” So, I figured I’d talk through this Entrepreneurial Journey that we’re all on and what the mindsets are along the way. Our journey in building Polaris is not too dissimilar from the one you’re on, so hopefully this is relatable from me to you.
BYEP: Enterprise Solutions with Darby & CareStack 05.05.2023 26:44
For those wanting to build an enterprise that is truly scalable, you need to have a procurement solution and cloud-based software solution in place. Darby Dental and CareStack provide both. Jeanina Pizzano (jeanina@carestack.com), Director of Strategic Partnerships for CareStack, and Jeff Daly (Jeffrey. Daly@darbygroup.com), Vice President at Darby, join me on the show today to talk solutions and...
Our Overview of the Group Practice Market 02.05.2023 32:43
Are all group practices just “group practices?” We talk about PE-backed DSOs, but what about the market we focus on? Well, no, all group practices aren’t alike and they all have different objectives, challenges and potential outcomes. Here’s the way we size it up and some things for you to consider based on our analysis! Are you a subscriber? Join our Newsletter here: https://www.polarishealthcare...
Where Call Centers Underperform - and Why 25.04.2023 25:52
Description: What are the points of jeopardy and where does it all “come unglued” in the performance of a call center? Well, I bring back our expert, Scott Bonetti, to dig into all of that for you. To dig deeper, plan to join us for “Building Your Enterprise Platform” in May! That and a quick review of our first every Polaris Sales & Planning session. Only 10 seats left for our conference! Lea...
Managing Your Call Center & Creating Successful Outcomes 18.04.2023 29:31
Can you really create some level of economies of scale in your won call center while simultaneously creating a better experience for your patients as well as your staff? The answer is an emphatic YES. Scott Bonetti joins me again on the show today to break it all down. To dig deeper, plan to join us for “Building Your Enterprise Platform” in May! That and a quick review of the book “The Gap &...
Human Capital Strategy for Scale with Lauren Laseck 13.04.2023 21:05
Far too many people think of Human Resources in only a compliance manner. When done correctly, HR is all about growth strategy – and Lauren Laseck, Director of People Operations for Oakpoint, is going to be with us in Ft Lauderdale to share tactical guidance on how to grow your people and grow your business. If you’re going to be with us in May, you’re going to LOVE this episode!
Implementing a Call Center: Process & Timeframe 11.04.2023 32:49
Creating a successful call center can be your bridge from 5 to 10 to 20+ locations and scaling your business successfully. Scott Bonetti joins me on the show today to talk through the process and how long it takes. This can be in and of itself a very scalable solution to the needs of our audience. To dig deeper, plan to join us for “Building Your Enterprise Platform” in May! That and a quick revie...
BYEP Building a Valuable Company 06.04.2023 7:10
There are still seats available (as of this recording) for our Building Your Enterprise Platform event in May. One of the topics we’re going to dig deep into is how you understand the value of the business you’re creating and how you can use it to your advantage. I give a high-level overview of the topic to wet your whistle. Enterprise-level DSOs know this cold and use it to their advantage every...
Call Center Considerations: "The Top 10 Questions to Solve" 04.04.2023 30:13
Our phones absolutely LIT UP when we announced that we were going to be offering “Call center Consulting” as an upcoming service and that it would be part of the Building Your Enterprise Platform event in May. If that many reached out to ask questions, then there are probably a lot more who are wondering about the same things, so here are the most popular questions we’ve been receiving and a littl...
Maintaining Control with Minority Partners & Exploring the FTC Ruling on Non-Competes: Interview with Ryan Metzler 28.03.2023 49:18
One of the questions I ALWAYS get from people who are interested in associate equity structures is: “How do I keep control of the business I’ve built?” “Control” can mean a lot of things, so I brought Ryan Metzler of Metzler Legal Strategies behind the mic to dive deep into things like: “Rights & Privileges” of ownership; voting control (managing member, simple majority, super-majority, unanim...
Creating Scalable Solutions for Insurance and RCM with Medusind 23.03.2023 26:21
When you join us in Ft Lauderdale for Building Your Enterprise Platform, you’re going to learn new ways to gain efficiencies for scale. One of those “plug & play” solutions for insurance processing (and much more) is Medusind. You’ll meet them in May, but Bob Beck and Jim Gerson will you give you an advanced look at what has made Medusind such a key solution to over 7,000 practices – some stre...
A Comprehensive Solution for Recruiting Associates 21.03.2023 29:02
Recruiting based on need" is a rat race. Stop doing it! I share a holistic and comprehensive solution that you can put into a process. That and three great books to read if you're looking to take back control of your time to create better outcomes for you and your business. Are you ready to build your Enterprise Platform? Seats are filling up! Don't miss out: https://www.polarishealthcarepartners....
Banking Collapse?! 16.03.2023 27:50
Well, a LOT has certainly happened in the world of banking over the last few working days, so what does it mean for you and me and our world of dentistry? Diwakar’s here to sort it all out. This is a fast-paced episode for sure, so buckle up! And if you’re concerned about your existing banking relationship or your loan covenant structures, then have our Growth Capital Specialist, John Pol, take a...
Comparing, Contrasting & Considering RSUs + PIUs vs Buy-in 14.03.2023 22:29
What’s “the right answer” for Associates and Ownership? Well…it depends. I unpack the key questions for you to consider as you’re contemplating solutions for this aspect of building a group practice. You can download the graphic HERE: https://bit.ly/CheatSheet_Ep41 Seats are filling up! Don't miss out:https://www.polarishealthcarepartners.com/build-your-enterprise-platform Subscribe to our podcast...
Favorable Trends for Recruiting Associates 08.03.2023 38:48
Is now the “right” time to build a group practice? If you have more than 5 years to retirement, then you have to consider it. And if you’re going to consider it, you have to solve the #1 problem in every group – attracting associates. There are some favorable tailwinds in that aspect. I’ll unpack them for you today. Also, a quick overview of two incredibly fascinating books from Peter Zeihan. Are...
Predictive Financial Reporting Structures for Scale with Steve Mizrach - MiniEpisode 4 02.03.2023 28:29
You’ve all seen the same accounting presentation presented by a different CPA in a different DSO conference 1,000 times. This isn’t going to be that! If you’re going to build a business for scale, you’ve got to understand how to predict outcomes that create positive ROI. Steve and I walk through at a high level some of the critical subject matter around enterprise accounting systems for scale. Lea...
Sponsor Finance & Middle Market Lending Part 2 01.03.2023 24:17
Are you a PE-backed group looking for capital? If so, this episode might just be for you! Diwakar and I cover aspects like “How much “equity” is in Private Equity?” and “How PEGs use debt to get deals done.” More importantly, we dive into how to recapitalize your business and continue to grow moving forward. This episode has something for everyone, from merging groups to enterprise-level DSOs. Bec...
Building Your Enterprise Platform: Predictive Financial Reporting - MiniEpisode 3 23.02.2023 11:12
By now you all know how to read a financial statement, but do you understand how to actually predict the future performance of your business from it? If you’re going to build an enterprise, you have to be able to do so. Join us in Ft Lauderdale on May 10-12 to learn how to do it! Learn more here: https://www.polarishealthcarepartners.com/build-your-platform-enterprise
Borrowing to Build a More Valuable Business 21.02.2023 38:28
When we say, “Equity on balance sheet,” do you wonder what that actually means? Or why it is important? Diwakar joins me on the show again today to talk about increasing the value of your business. We also cover mistakes people make in acquisitions & de novos. Solo practices run off of their P&L, but successful group practices are determined by the health of their balance sheet. Which camp...
Creating a Profitable Call Center with Scott Bonetti - MiniEpisode 2 16.02.2023 20:51
If you’re going to truly scale your business, you must gain efficiencies to increase profitability…and there’s arguably no better way to do it than through implementing a call center. That’s a complicated endeavor for you and me, but Scott has built organizations of up to 40,000 people – which is probably more than you’ll ever need. He joins me on the show to talk about our May event and what all...
How Covenant Structures Impact Your Growth 14.02.2023 40:13
Do you ever wonder what is actually in those 50+ pages of a loan document? Diwakar joins me on the show today to dig deep into loan covenants and how they can impact your growth. We also give you some keys to consider on 2022 YE financial statements and how to think about borrowing relationships going forward. We also welcome a new team member, Morgan Machiele, and…"Building Your Enterprise Platfo...
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