Gone Phishing

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the complexities and challenges of the cyber insurance market with Will Brooks (Channel Chief - FifthWall). They discuss why the current model of cyber insurance is struggling to keep up with the rapid evolution of technology and share personal anecdotes about the behind-the-scenes hurdles. They also explore potential sol...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the world of AI in cybersecurity, featuring Reg Harnish (CEO and Founder of Orbital Fire).  They explore the complexities and practical implications of incorporating AI into cybersecurity strategies for small businesses. They discuss the potentials, challenges, and current uses of AI, as well as how small businesses can d...

On today's episode, Connor Swalm (CEO - Phin Security) dives into the future of AI in customer interactions and marketing. Joined by Bobby Jacobs (Head of Growth - Thread), they discuss how AI is transforming the way we connect with customers and how marketers can effectively utilize AI without sacrificing the quality of customer experiences. Takeaways: - AI can help meet customers where they are,...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the exciting and chaotic world of MSP conferences with special guest Tara Rummer (Director of Community at ImmyBot).  They share their experiences, insights, and some wild stories from the conference circuit. Whether you're an MSP veteran or a newbie, this episode gives you an insider's look at what really happens after t...

In this episode of Gone Phishing, Connor Swalm (CEO - Phin Security) does a deep dive into the nuances of building a culture of leadership with Ray Orsini (Founder of OIT, VoIp, and MSP Media Network).  They explore the essential qualities of leadership and how to identify potential leaders within an organization. The discussion showcases the importance of setting clear expectations and the value...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the topic of pricing transparency with Alex Farling, co-founder of Empath.  They discuss the importance of clear and upfront pricing in building trust with customers, the intricacies MSPs face when deciding on their pricing strategy, and share solutions to make the process more seamless.  They highlight how transparency c...

On today's episode, Connor Swalm (CEO - Phin Security) sits down with Michael Riggs, a seasoned security professional, to discuss the levels of security maturity in the MSP channel.  With nearly 30 years of technology experience and 15 years in security, Riggs offers a wealth of insights into the ever-evolving landscape of managed services and cybersecurity.  The conversation delves into the dispa...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the importance of building strong teams and fostering personal growth with guest James Abercrombie from Acronis.  They explore the dynamics of authentic leadership, the impact of vulnerability in the workplace, and how to cultivate a supportive and effective team environment.  Join in as they discuss personal anecdotes, t...

In today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into cybersecurity challenges faced by SMBs with Reg Harnish, founder and CEO of Orbital Fire.  Reg shares his extensive experience in the cybersecurity realm, having previously co-founded and served as CTO of Autotask.  They discuss the unique needs of small businesses, the role MSPs play, and how best to approach cybersecuri...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into whether businesses should be leveraging AI with guest Bobby Jacobs (Head of Growth - Thread).  Together, they explore the multifaceted implications of adopting AI in a corporate environment. Bobby and Connor discuss the practical applications, potential risks, and strategic implementation of AI technologies.  They also to...

On today's episode, Connor Swalm (CEO - Phin Security) dives into the complexities of differentiation in a crowded MSP (Managed Service Provider) and vendor market with guest Alex Farling (Co-Founder - Empath).  They unpack the challenges and strategies for standing out, the importance of understanding your customers' pain points, and actionable advice for MSPs to find what truly sets them apart....

On today's episode, Connor Swalm (CEO - Phin Security) dives into the fascinating world of branding and how to build a cult-like following with guest Wes Spencer (Co-founder of Empath).  They discuss the importance of creating a strong brand, the unexpected ways that a brand culture can develop, and how authenticity and transparency play a pivotal role in engaging and retaining a loyal audience. T...

On today's episode, Connor Swalm (CEO - Phin Security) dives into the nuances of building long-lasting meaningful relationships in business with guest Jeff Benedetti, SVP of Sales at CyberQP.  Together, they explore the fundamental aspects of relationship-building in the business world and share their own experiences and strategies for success. Takeaways: 1. Authenticity in Engagement: Jeff and Co...

On today's episode, Connor Swalm (CEO - Phin Security) dives deep into the concept of engaging with end users in the realm of cybersecurity with Adam Walter (Founder/President of HumanizeIT) The discussion covers a wide range of topics from defining who end users are to the importance of empathy and effective communication in security practices.  Tune in to understand how striking the right balanc...

On today's episode, Connor Swalm (CEO - Phin Security) sits down with Nick Wolf (Director of Partner Acquisition at Cork) to demystify cybersecurity for small and medium-sized businesses (SMBs).  They delve into Nick's extensive experience in the MSP industry, the transition toward comprehensive cybersecurity solutions, and practical insights for MSPs to enhance their security offerings and better...

On today's episode of Phin Security, Connor Swalm (CEO - Phin Security) does a deep dive into the critical importance of third-party risk assessments with Matt Quammen, president and co-founder of Optimize Cyber.  They explore how third-party risk assessments and penetration testing help businesses not only comply with regulations but also play a crucial role in proactive risk management.  Plus,...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the challenges and dangers Gen Alpha faces online. Connor is joined by Will Brooks (Channel Chief - Fifth Wall Solutions), who shares his unique perspective and personal experiences as a new father. They discuss the mental health impact of social media, the risks of online privacy, and how parents can navigate these water...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the world of Managed Service Providers (MSPs) and the future of the MSP channel with special guest Michael Riggs.  They explore key trends, hurdles, and strategic insights for MSPs striving to navigate the evolving cybersecurity landscape. From consolidation trends to the challenges posed by a widening talent gap, Connor...

On today's episode, Connor Swalm (CEO - Phin Security) delves into the world of cyber risk management with guest Matt Quammen, the co-founder and president of Optimize Cyber. Takeaways Matt discusses the importance of MSPs in making cyber risk an approachable topic for businesses and emphasizes the need for insurance, 24/7 security operations, and regulatory compliance. The discussion covers how c...

On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the drivers of motivation within a company with Jeff Benedetti (SVP of Sales - Cyber QP).  They discuss the balance between monetary and non-monetary incentives, the significance of company culture, and effective ways to measure success both in sales and for the organization as a whole. Takeaways: Non-Monetary Motivators:...

On today's episode, Connor Swalm (CEO - Phin Security) delves into the fascinating world of Managed Service Providers (MSPs) and employee satisfaction with the insightful Wes Spencer, co-founder of Empath. They explore various strategies and perspectives on how MSPs can not only retain but also elevate their employees' workplace experiences. Takeaways: - Paying under the average salary but providi...

On today's episode, Connor Swalm (CEO - Phin Security) dives into a fascinating discussion with Alexandria Boyd (Director of Sales at OITVoIP) about the often misunderstood world of tarot cards and their connection to self-help practices.  They challenge preconceived notions about tarot, explore how it can be used as a tool for personal introspection, and debate its scientific grounding. Takeaways...

In this episode, Connor Swalm (CEO - Phin Security) interviews Jeff Benedetti, SVP of Sales at CyberQP, about building a successful sales organization and go-to-market strategy. They discuss the importance of company culture, targeting the right audience, and avoiding common mistakes in building a go-to-market engine. Jeff emphasizes the need for a bottoms-up approach, starting with understanding...

On today's episode, Connor Swalm (CEO - Phin Security) delves into the complex relationship between human behavior and cybersecurity. He challenges the widespread industry approach that blames human error for security breaches and advocates for a more holistic view of security responsibilities. In this solo episode, Connor provides valuable insights into the importance and limitations of security...

In this episode of Gone Phishing, Connor Swalm (CEO - Phin Security) and Adam Walter (Founder/President of HumantizeIT) discuss the concept of security through laziness. They explore how laziness can be a virtue in engineering and how it can be applied to security practices. They share examples of laziness in physical security and the use of fobs for access control. They emphasize the importance o...