Gone Phishing

Are MSPs hitting a growth ceiling, and what's driving founders to seek buyouts at their peak? Host Connor Swalm and special guest Wes Spencer, co-founder of Empath, discuss why MSPs struggle to expand beyond $10-12 million in revenue and how Empath is rewriting the rules with innovative training methods. This episode will challenge your perceptions and inspire new strategies for MSP success, from...

Ever felt like you're just faking it, waiting to be exposed as a fraud? Join Connor Swalm and Kyle Christensen as they delve deep into the world of imposter syndrome. From defining its nuances to sharing personal experiences, they uncover the crippling effects of self-doubt and the power of resilience. The pair navigate the turbulent waters of entrepreneurship, shedding light on the fine line betw...

Are cyber insurance carriers becoming direct competitors to MSPs? Today, host Connor Swalm teams up with cyber insurance expert Dustin Bolander to unravel the high-stakes showdown between two formidable forces in the digital realm. As cyber threats escalate and businesses race to fortify their defenses, the battleground shifts to an unexpected arena: insurance policies and managed service provider...

Are women natural sales superstars? Discover the compelling data and insights behind their astounding success in today’s episode of Gone Phishing. Host Connor Swalm and guest Alexandria Boyd delve into the depths of sales performance, uncovering why women hold the keys to closing deals with finesse. Alexandria shares the impact of gender diversity in sales teams, backed by eye-opening statistics a...

Is your company's security stack failing you? In this eye-opening episode of Gone Phishing, we delve into the vulnerabilities lurking within your organization's cybersecurity measures. Connor Swalm is joined by Adam Walter, founder of Humanize IT, to uncover the truth behind why even the most robust security systems can falter. Adam shares why employees' desire for convenience often trumps securit...

With a staggering number of claims being denied, it's crucial to understand why. Join Connor Swalm as he sits down with cyber insurance expert Nick Wolf. In this episode, Nick reveals the critical role of security questionnaires and how they can make or break an insurance claim. He shares insights into why a third of MSPs struggle to qualify for cyber insurance and the common pitfalls leading to d...

Are cyber insurance requirements truly safeguarding businesses or are they setting them up for failure? Today, Connor Swalm welcomes back Dustin Bolander, a seasoned professional with years of experience in the cyber insurance industry. Dustin shares his valuable insights on the impact of cyber insurance on both Managed Service Providers (MSPs) and Small to Medium-sized Businesses (SMBs). Connor a...

Are workplace conflicts and trust issues affecting your team's productivity? Join host Connor Swalm and special guest Alexandria Boyd, Director of Sales at OIT VoIP, as they discuss workplace communication and trust-building. Together, they will explore Alexandria's innovative approach to employee onboarding, which goes beyond mere protocol and delves into past work traumas to strengthen trust. In...

How can companies strike the right balance between frequency and effectiveness in phishing simulations? Join host Connor Swalm and cybersecurity analyst Alexis Cozart as they peek behind the curtain into the world of online deception. Connor and Alexis discuss how hackers use phishing tactics like email scams and social engineering to infiltrate businesses. Alexis will provide some frontline insig...

Are you finding it difficult to understand the intricacies of cyber insurance? Today, we demystify Cyber Warranties for you and explain why they are becoming essential for every MSP. Connor Swalm sits down with Nick Wolf, Director of Partner Acquisition at Cork, to delve into how these warranties offer a proactive approach to cybersecurity, acting as a real-time check engine light for potential th...

Are you struggling to guide your Managed Service Provider (MSP) towards operational maturity? Or are you lost in the haze and need some guidance? Join host Connor Swalm and guest Kyle Christensen on Gone Phishing as they delve into the intricate world of operational maturity for Managed Service Providers (MSPs). Together, they will explore the intricate world of operational maturity for MSPs and u...

Are your security awareness training programs truly effective, or are they merely ticking boxes? Join Connor Swalm as he delves into the reasons why companies invest in security awareness training. From compliance frameworks to federal regulations, you'll discover the driving forces shaping the landscape of cybersecurity education in today's digitally driven world. Connor challenges the convention...

Are you prepared for cyber insurance's hidden complexities? Join host Connor Swalm and special guest Reid Wellock, president of Fifth Wall Solutions, today on Gone Phishing. Together, they will unravel cyber insurance's evolution from its opaque beginnings to the pressing need for transparency in today's digital landscape. Discover the challenges that businesses and MSPs face while navigating thro...

Are humans the weakest link or the strongest defense in cybersecurity? Today, we welcome Alexis Cozart from Edge Networks back to discuss the human element in cybersecurity defense. Exploring real-world incidents and strategies for building a resilient security culture, Connor and Alexis challenge the notion that humans are always the weakest link. This episode offers actionable advice for strengt...

Are you truly maximizing your business's potential, or are you inadvertently sabotaging its growth? Connor sits down with Kyle Christensen, a seasoned entrepreneur and expert in the realm of MSPs (Managed Service Providers). Together, they dive deep into the critical components of scaling businesses, shedding light on the often-overlooked challenges of recruitment, training, and talent management....

What does it take to reach 100 episodes of unfiltered, unscripted banter? Join Connor and his co-founder Josh to celebrate our 100th episode of Gone Phishing. In this milestone episode, the duo reflects on their journey from humble beginnings to boardroom discussions, reminiscing about the highs, lows, and hilarious moments that have defined their journey so far. Connor and Josh delve into the evo...

What if your company's success wasn't measured by its profit margins alone but by the collective heartbeat of its workforce? Today, Connor talks about something close to his heart: the often-overlooked yet profoundly influential realm of company culture. He shares insights from building Phin, challenging you to reconsider what defines a thriving organizational environment. Connor defines company c...

Want to learn how to master the art of cash flow management? Join Connor Swalm as he sits down with Dustin Bolander, a seasoned MSP owner, to uncover the hidden gems of financial success in the world of managed services. Dustin shares his invaluable insights, which he has gained over the years of experience in the industry, on how to navigate through the highs and lows of cash flow, learn from pas...

Your small business is not too small to be attacked. It's just too small to make the news! In this episode of Gone Phishing, Connor Swalm sits down with cybersecurity analyst Alexis Cozart from Edge Networks to shed some light on why small and medium-sized businesses (SMBs) are indeed vulnerable to cyber threats and shares valuable insights into the importance of cybersecurity awareness and educat...

How much should clients influence our sales process? In today’s episode of Gone Phishing, join host Connor Swalm, CEO of Phin, and special guest Reid Wellock, president of FifthWall Solutions, as they delve into the intricate balance between client feedback and entrepreneurial vision. Have you ever wondered if listening too much to clients could hinder innovation? Connor and Reid dissect this ques...

Is your business just one click away from a cyber disaster? Find out as Conner delves into the complex world of cyber insurance with special guest Reid Wellock, President of FifthWall Solutions. As they cast their lines into the murky waters of cyber risk, they unravel the mysteries surrounding cyber insurance and its pivotal role in safeguarding businesses against digital threats. From demystifyi...

Can you differentiate between a conversation with a human and one with a computer? Today, we are exploring the world of artificial intelligence as we welcome Martin White, the founder and CTO of Tech ID Manager. Together, Connor and Martin will investigate the mysteries of the Turing test, an important milestone in AI development created by the brilliant mind of Alan Turing.  However, the question...

In this episode of "Gone Phishing”, host Connor Swalm talks to Martin White, CTO and founder of Tech ID Manager, about the complicated world of Artificial Intelligence (AI). They discuss the potential for AI to be used for both innovation and misuse and explore how it can be weaponized, from hacking attempts to the creation of convincingly fake content.  The pair delve into the ethical implication...

Have you tried to unlock the potential of artificial intelligence for your MSP business yet? In this episode of Gone Phishing host Connor Swalm teams up with Jimmy Hatzell, CEO of Hatz. AI, to explore the game-changing concept of AI as a service. Join them as they delve into the revolutionary shift towards AI integration in businesses, unraveling the simplicity and significance of adopting AI as a...

Are we on the brink of a technological revolution redefining the essence of how MSPs conduct business? Join us on another AI-focused episode of "Gone Phishing" as we welcome back Jimmy Hatzell, CEO and co-founder of Hatz.ai . What’s in store for Managed Service Providers (MSPs)? Are they facing extinction in the face of AI, or will they adapt and thrive in this new technological landscape? Today,...