Branchspace On Air

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Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

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Branchspace On Air

Episodes

How Air Malta is reinventing its digital experience - Part 2 - with Wayne Grixti 08.07.2022 16:34

Starting something innovative in your company might be scary at first. You must have a clear plan in your mind and the right team to execute it. You need to prepare a pitch to convince your CEO and stakeholders as their absolute support is crucial to determine if this idea is going anywhere. Even so, you decide to go ahead, but you can’t have any physical meeting because the world is dealing with...

How Air Malta is reinventing its digital experience - Part 1. With Antoine Vella and Stephen Gauci 22.06.2022 21:13

Like so many travels in the history of the Mediterranean Sea, embarking on the digital journey can be quite a challenge for many companies, and if we add a pandemic in the process it might seem like an impossible mission. Well, that was not the case for Air Malta. The determination this team has shown to make this digital dream come true was an example of how companies should face the many challen...

Branchspace's CTO insight of digital eco-system delivery with Air Malta - with David Turton & Ursula Silling 21.01.2022 20:13

Taking airline and travel retail to the next level   David Turton, CTO at Branchspace, describes the Triplake delivery experience - during the pandemic - as a key part of the digital transformation strategy of Air Malta. He explains what Triplake is all about, how this becomes part of the digital transformation strategy, what the delivery really means, the optimisation journey which follows a...

How the travel industry will change in the post-pandemic time - with Carl Michel, A-Rosa Chairman 26.12.2021 12:36

Ursula Silling and Carl Michel talk about travel in the post-pandemic era, the impact of changing customer behaviour, digital and personalised experiences, more conscious travel decisions, sustainability and what it means different modes of travel and transport.   Some key thoughts and questions tackled include: The habit of repeat purchase is lost, as most aviation and travel stakeholders ar...

New Customer Behaviour as an Opportunity to Increase Stickiness & Generate New Revenue Opportunities - with Radoslav Dutkovski & Ursula Silling 26.12.2021 15:36

In this episode by Branchspace, Radoslav Dutkovski and Ursula Silling talk about the latest trends in customer behaviour and how this affects loyalty and retail strategies for aviation and travel. Trends from retailers and hospitality including Starbucks, Nike, McDonald's and Accor Hotels do influence customer expectations as much as does more environmental awareness.    Radek and Ursula...

How to keep up innovation and the future of the airline industry - with Martin Gauss, Air Baltic CEO 20.12.2020 9:04

Ursula Silling, CEO at Branchspace, asks Martin Gauss, CEO at Air Baltic, about his recipe for success.    The conversation covers topics such as how Air Baltic manages to keep innovation going, why can Air Baltic claim to be the greenest airline, how did Martin manage to convince staff to become a Covid Free company, other innovations as well as Martin as a person and his perspective on...

How Airlines Can Implement Real-time Dynamic Content - with David Turton and Mark Otero 11.11.2019 9:50

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Why Airlines Should Be More Data-Driven - with David Turton and Radu Iliescu 28.06.2019 7:40

David Turton, Branchspace's CTO, and Radu Iliescu, Director of Consulting Services discuss why airlines should be more data-driven. Website: branchspace.com