Future Picks

Ten years ago, the thing holding back new African air routes was demand. Now, says AviaDev founder Jon Howell, it's capital: African carriers can pay up to 25% more to lease the same aircraft as their European counterparts, and face interest rates as high as 30% against 3 to 5% elsewhere. On this episode of Future Picks, host Clarissa Jenkins talks to Jon about what's changed, and what it means fo...

The line between low cost and full service in China has blurred to the point where the LCC label barely holds. Host Clarissa Jenkins talks with Fowler Wang, Regional Representative for China at The International Air Cargo Association and Founder of Summit Asia Events, on the 10th anniversary of the China LCC Summit. The conversation covers the shift from price wars to Smart Cost and yield per pass...

Dynamic pricing isn't one thing. It's a spectrum, and most airlines are earlier on it than the conference circuit would have you believe. In this episode of Branchspace Future Picks, Clarissa Jenkins sits down with Radu Iliescu, Managing Director of Branchspace Consulting, and Niels Colemont of Wiremind, to cut through the noise on airline pricing and bundling. They cover the four dimensio...

What's actually stopping airlines from turning AI into real business value? In this episode of Future Picks, host Clarissa Jenkins is joined by three leaders from IATA following the World Data Symposium in Singapore. Together, they unpack why the real blockers are no longer technological — and why data governance, organisational culture, and the ability to operationalise insights at scale are...

What does the Davos of aviation actually look like from the inside? In this episode, Clarissa Jenkins talks to Claudia Kunz, Senior Director of Events at CAPA and Informa Markets, ahead of the CAPA Airline Leaders Summit in Berlin on 23rd April. Claudia takes us behind the scenes of what goes into building an event where 300 of the industry's most senior decision makers show up ready to have h...

What happens when two industry experts who have lived PSS cutovers, and now Offer and Order sit down to compare notes? In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation. They discuss: Why even self-sufficient or slow-moving airlin...

In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines. Learn more about...

Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch. Learn more about Branchspace: Website: www....

What does it take to deliver truly seamless airline check-in and self-service? In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules. We explore: Her career path from Lufthansa to Branchspace The mi...

🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI What does it take to drive Modern Airline Retailing forward? JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends...

What are the future trends in airline payments and digital transformation? Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges. List...

Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030. Learn about the distinct approaches different airlines take to mo...

In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go. We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences , the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to opt...

In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences. Key topics:— Key trends shaping digital transformation...

In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey. With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and...

In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry. Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity...

Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience. From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem. Website & Social Website: h...

In this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe. Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure. Simon offers a visionary outlook on the future o...

Discover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia. This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches. Website & Social Website: https://www.branchspace.c...

Dynamic pricing has sparked widespread debate across industries like music concerts, sports events, and airlines. In this video from Future Travel Experience Asia, the panel shares how airlines approach dynamic pricing, balancing supply, demand, and consumer transparency. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedi...

Imagine a seamless travel experience where your flight, airport spa, taxi, dinner, and accommodation are effortlessly connected and tailored to your needs. Advanced, intuitive recommendations guide you like a trusted friend—only better. That's Branchspace's vision shared by Ursula Silling (CEO) at Future Travel Experience Asia, in November. Website & Social Website: https://www.branchspace.com...

In this episode, we talked to Mark Otero, Experience Design Director, about how design contributes to the overall experience airlines want to deliver. Here's what we talked about: The basics of UX and its importance in aviation. Key Considerations for Designing Airline Websites and Apps Insights from retail to enhance airline UX. Real-world examples of impactful UX improvements with Oman Air, Air...

Watch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry. In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty. They also explain what airlines can learn from su...

Watch the full panel session with Branchspace and British Airways that took place at T2RL Engage 2024. Radu Iliescu, Head of Consulting at Branchspace, and Oliver Ahad, Head of Offer & Order Solutions at British Airways, share how this collaboration sets a benchmark for airlines when it comes to creating a true shopping experience. Moderated by Jerry Foran, Senior Consultant at T2RL.

To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue. The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion. Advanced analytics and personalised offerings allow airlines to...