Funeral Service Insider: The Podcast

A new innovation from Federal Eagle aims to help funeral homes grow revenue and better serve grieving families in the evolving cremation market. Click here for complete show notes.

Starmark plans a major national expansion under new CCO Michael Jewart, boosting service centers and hands-on support to transform funeral industry operations. Click here for complete show notes.

A week of shake-ups: canceled deals, new programs, shuttered services, legal battles, and scandal shaking the funeral service world. Click here for show notes.

Matt Van Drimmelen will present "Getting ROI Out of Aftercare at Your Funeral Home: Turning Compassion into Long-Term Value" at the Kates -Boylston Advances in Funeral Innovations Conference Nov. 12 in Detroit. Visit www.events.kates-boylston.com for more details.   Click here for complete show notes.

Click here for complete show notes.

Scott Jensen breaks down how funeral homes can harness AI and SEO shifts to boost visibility, streamline marketing, and better serve families. Click here for complete show notes.

Alanna Navin details her experience at ICCFA University, from cemetery management courses to lessons she applies in her role at Restland Funeral Home. Click here for complete show notes.

Click here for complete show notes.

In this week's episode, we have Tukios' acquisition of Batesville's website business, Tribute Tech's partnership with Chptr, a new mobile and desktop software platform from Inman, Matthews International announces a succession, and Illinois' passes a cemetery bill. Meanwhile, controversy continues in Texas, a strange, unfortunate lawsuit is filed in Vermont, and Tony Russo unboxes a care package fr...

Vice President of Sales Optimization Homesteaders Life Company, Cole Waybright discusses the importance of a strategic approach to tech adoption. Discover his insights on avoiding common pitfalls, improving productivity by up to 25%, and reducing errors by 50% with an integrated system. Learn how to ask the right questions before your next technology purchase to ensure a seamless and efficient wor...

Michaelene Dowers is a licensed funeral director working remotely across more than a dozen states. She earned her license in California in 2014 but left shortly after due to low wages and a high cost of living. After moving across the Midwest and working in multiple states, she began contracting with online cremation providers and built a career around flexible, remote work. Click here for complet...

This week's episode covers  Carriage's evolving strategy  under CEO Carlos Quesada, the sale of  Shepherd Memorial Park  is on hold, and a funeral home  loses its license  over storage concerns. Plus, the Texas Funeral Service Commission  sues and unsues its lawyers ,  Tribute Technologies reports strong financial performance and more. Click here for complete show notes.

Arron Butler of Domani Preneed discusses how funeral professionals can use authentic online engagement and AI-powered strategies to build trust, grow personal brands, and connect with modern families. Click here for complete show notes. Aaron will be a speaker at the Kates-Boylston 2025 Marketing Summit.  Click here to register.     

In this episode, we look at SCI's new building strategy, Matthews International's memorialization beat, and Carriage's big acquisition plans. Also covered are the "secret" sale of Foundation Partners, a Reddit post about transgender funeral directors, and a political attack ad against a Texas Funeral Commission member. Click here for show notes.

In this episode, Scott Ginsberg and Josh Siegel share the origin story of Titan's direct-to-consumer model, and how a few listings on Amazon evolved into a national brand. From partnering with celebrities for the "Grave Conversations" web series to launching a casket mascot Ginsberg and Siegel explain how creativity and empathy go hand in hand when modernizing a historically change-resistant indus...

SCI earnings, SAFPA's first female president, a Texas scandal deepens, cemetery controversy, and more in this week's funeral industry news roundup. Click here for complete show notes.

This week's episode features a story about how a Montclair, NJ, a funeral home  narrowly avoided being rezoned for future affordable housing , sparking community outcry and raising concerns about how cities value longstanding funeral businesses. In Texas,  ongoing turmoil  at the Funeral Service Commission including the  dismissal of its executive director  and a troubling case involving unclaimed...

Genevieve Keeney-Vazquez, President of the National Museum of Funeral History, shares her path from Army medic to museum leader. Through immersive exhibits and rare artifacts like the Shroud of Turin replica, she's transforming public understanding of death and the funeral profession.   Click here for complete show notes.

Funeral director Paddy Lynch shares how legacy, healing, and community drive his work, from Detroit restorations to grief care innovation. Click here for complete show notes.

In this week's episode we discuss peer support initiatives, outreach for professionals affected by Texas flooding (links and info below), a tariff surcharge, and drone scattering services. We also look at a crematory approval controversy in Maryland, and Tukios acquiring Batesville's funeral website services. Click here for complete show notes. 

Mel Bennett, founder of Life Forest, shares the emotional journey behind creating a conservation cemetery where burial records, legacy, and land preservation meet. Bennett discusses the importance of remembrance, accessibility, and community. 

This week on In Case You Missed It, we spotlight  Nevada's first mortuary school , explore mental health in funeral service through a  high-profile Idaho case , track  leadership changes at NFDA , and examine the rise of terramation. Plus:  Ghana's artistry in funerals , a young  female trailblazer , and a  cemetery sale saga in North Carolina. Click here for complete show notes.

This week we discuss green burial trends, funeral homes as real estate, and a $1 cemetery transformation. Plus, hear why now's the time for transparency in funeral service and say goodbye to Mongo, a beloved grief support cat who touched a Rhode Island community for 15 years. Click here for complete show notes.

Tiffaney Hill's journey from a small Jamaican town to a leadership role in Minnesota funeral service spans continents, cultures, and careers. Through persistence and passion, she overcame industry barriers, pursued formal education, and now advocates for innovation and inclusivity in funeral care. Click here for complete show notes.

This week, we cover NGL's restructuring, major acquisitions in the funeral tech space, shocking mishandling of remains, and the Chattanooga Death Collective. Get essential industry insights and stay informed on the evolving landscape. Click here for complete show notes.