FULL CIRCLE

Join us on Full Circle for part two of our conversation with a leading physical therapist, clinical executive, and healthcare entrepreneur. In this episode, our guest dives straight into the operational shifting of rehabilitation—explaining how Remote Therapeutic Management (RTM) and Remote Patient Monitoring (RPM) are letting providers turn traditional 12-session on-site care protocols into flexi...

Join us on Full Circle for part one of our conversation with Dr. Srilekha Reddy Palle — physical therapist turned rehabilitation director at George Washington University Hospital, who never planned to go into leadership but recognized systemic problems she knew she could fix. In this episode, she makes the case that cardiac rehab — still largely absent from Indian hospitals — is one of the most ev...

Join us on Full Circle for part two of our conversation with Nicole Bradberry — ACO architect and founder of Value Service Management. In this episode, Nicole opens with three real ACO wins — Sound Physicians saving $80M, a long-term care facility saving $40M, and Bluestone saving $26M in assisted living — then takes on the harder question: why haven't overall healthcare costs come down despite ye...

Join us on Full Circle for a focused, actionable conversation with Nicole Bradberry — ACO architect, founder of the Florida and Texas Associations of ACOs, and now the person helping long-term care facilities realize they're sitting on a fundamentally different business model. Nicole spent 30 years learning what payers can and cannot do, built some of the first ACOs in the country, and now runs Va...

Join us on Full Circle for a warm, deeply human conversation with Lindsay Kratzer — certified care manager, dementia practitioner, transition specialist, and founder of Reflections Management and Care. Lindsay built her practice during COVID, driven by one observation: most families arrive in crisis, unprepared, and desperate for someone who sees their loved one as a whole person rather than a dia...

Join us on Full Circle for a sharp, systems-level conversation with John — army veteran, healthcare strategist, and former Merritt Hawkins executive who stumbled into physician recruiting through a struggling military division and never looked back. John sees healthcare the way artillery officers see terrain: where strategy gets won and lost, and where complexity hides the real levers. In this epi...

Join us on Full Circle for part two of our conversation with Dr. Milan Patel — physician executive across a 50-hospital system and one of the clearest thinkers on where value-based care is actually heading. In this episode, he gets into the operational detail: why RPM programs fail when devices ship without education, how virtual nursing from Costa Rica is already reducing burnout and cutting cost...

Join us on Full Circle for a focused, practical conversation with Dr. Milan Patel — physician executive managing full risk across a 50-hospital system, whose entire approach to medicine traces back to a grandmother who went to nursing school after losing her husband when his father was five years old. Dr. Milan carries three principles from her into every room: service over success, resourcefulnes...

Join us on Full Circle for a grounded, empathetic conversation with Diana — a 25-year nursing home veteran turned insurance navigator, quality improvement consultant, and now one of the most sought-after guides for families in crisis. Diana has worked every layer of the elder care system — operations, insurance, Medicaid policy, national quality consulting — and now spends her days helping familie...

Join us on Full Circle for a grounded, empathetic conversation with Diana — a 25-year nursing home veteran turned insurance navigator, quality improvement consultant, and now one of the most sought-after guides for families in crisis. Diana has worked every layer of the elder care system — operations, insurance, Medicaid policy, national quality consulting — and now spends her days helping familie...

Join us on Full Circle for a heartfelt and candid conversation with Jeff — senior living consultant, former operator of 26 communities in China, and someone whose entire career pivoted the moment a resident couple told him he made the place feel like home. Jeff brings a rare global lens to elder care: managing communities in China taught him that the guilt of adult children living far from aging p...

Join us on Full Circle for an insightful conversation with Katherine Ross — 25-year veteran of senior care media and CEO of seniors.com , a platform her father-in-law founded after struggling to find care for a WWII veteran father. Katherine came for one year and never left — and in this episode she explains why. She unpacks how the industry shifted from nursing homes to lifestyle communities, why...

Join us on Full Circle for a warm, practical, and surprisingly personal conversation with Kathleen Dixon — senior living consultant, founder of Retain Consulting, and someone who arrived in elder care via The Body Shop, childcare, and Toys R Us, and never looked back. Kathleen's superpower isn't clinical — it's people. She helps senior living communities get to the real root causes of staff burnou...

Join us on Full Circle for a candid conversation with Dr. Frank Okosun — internal medicine physician and 11-year private practice owner who built his patient base by doing the opposite of what the system rewards: real time, root causes, and no volume pressure. In this episode, he calls out the conflicts of interest in insurance consolidation, explains why the RVU system is quietly destroying prima...

Join us on Full Circle for a fascinating inside look at skilled nursing done differently — with Keeshan, Executive Director of a skilled nursing facility in Indiana and a 10-year veteran of healthcare operations. Indiana has quietly built one of the most innovative SNF ecosystems in the country, and Keeshan is living it from the inside. In this episode, he breaks down how Indiana's Medicaid incent...

Join us on Full Circle for an expansive, candid conversation with Neena Philip — critical care nurse turned CNO, accidental coffee shop owner, Harvard AI course alumna, and one of the most compelling voices on where healthcare has been and where it must go. Neena has spent decades navigating the full arc of US healthcare: from paper charts and open heart units to EMRs, the Affordable Care Act, COV...

Join us on Full Circle for a wide-ranging conversation with Rachel Keller — VP of Sales & Marketing at Powervox, AI thought leader, and host of the Female Fridays podcast. Rachel's path from aspiring national talk show host to the cutting edge of senior care technology is anything but conventional, and her perspective sits at a rare intersection: storytelling, human connection, and the transfo...

Join us on Full Circle for a powerful, no-holds-barred conversation with Pamela D. Wilson — entrepreneur, court-appointed guardian, expert witness, and one of the most seasoned voices in elder care advocacy. With 25 years and three companies behind her, Pamela has seen every corner of a system that too often fails the people it's supposed to protect. In this episode, she exposes the financial scam...

Join us on Full Circle for a warm, practical, and deeply human conversation with Jason Post — senior living consultant, former VP of Operations at Sienna, and someone who moved out at 17, opened a luxury inn in New Hampshire, and somehow ended up spending over a decade helping families navigate one of life's most difficult transitions. Jason brings a hospitality mindset to elder care, and it shows...

Join us on Full Circle for one of the most profound conversations in the series — with Dr. Larry Gelman, psychologist, martial artist, chronic pain survivor, and 50-year practitioner whose thinking draws equally from Erikson, Freud, the Blue Zones, Buddhism, and a Roman Catholic priest's two-word sermon. Dr. Gelman has spent half a century learning what it actually takes to reach a patient — and h...

Join us on Full Circle for an urgent, unflinching conversation with Dr. John Hsu — 32-year anesthesiologist, chronic pain and addiction medicine specialist, and inventor whose near-fatal heart attack three years ago became the catalyst for some of the most practical innovations in the opioid crisis today. Dr. John doesn't traffic in abstractions: 75% of people don't take medications as prescribed,...

Join us on Full Circle for a heartfelt and eye-opening conversation with Sandi Wake, a senior care advisor and founder of a Care Patrol franchise dedicated to helping families navigate one of the most overwhelming decisions they'll ever face. After 30 years in the corporate world, Sandi pivoted into elder care — and hasn't looked back. In this episode, she pulls back the curtain on a system most f...

Join us on Full Circle for an eye-opening conversation with Deanna Vigliotta, a seasoned healthcare executive and Senior Vice President at TZMO USA, one of the world's leading manufacturers of high-quality incontinence and wound care products. Drawing on a career that spans radiology, medical technology, and long-term care, Deanna brings a sharp, systems-level perspective to one of the most undera...

Join us on Full Circle for an insightful conversation with Carrie Aalberts, widely known as the Dementia Darling — gerontologist, dementia educator, and passionate caregiver advocate. Drawing on over a decade of hands-on experience and a deeply personal connection to dementia, Carrie brings warmth, expertise, and radical honesty to one of the most overlooked conversations in healthcare. In this ep...