Frontline Innovators

Today’s guest is a computer science graduate, but she quickly discovered that it wasn’t the technology that got her pumped about her job but how people use that technology to make their work and personal lives easier and more creative. Debbie Jackson is the Director of Learning and Development at Ciena. Debbie joins host Justin Lake to talk about how the advancement in technology can help to make...

Today’s guest has over 20 years of experience with retail L&D and HR. Stephen Vellecca is the Director of Learning and Development at Bloomingdale’s. He sees some of the biggest challenges facing frontline workers in this day and age and wants to make their lives easier. Stephen joins host Justin Lake to talk about how technology adoption can be one of the ways to help them out.   Takeaways  Being...

Today’s guest uses his experience with his psychology background to help frontline employees make it through a successful change program. Matt Pita is the Manager, Enterprise Change Management at one of the largest communications companies. Matt joins host Justin Lake to talk about ways to properly introduce change to those on the frontline.    Takeaways  The biggest challenge that frontline worke...

Today’s episode features two special guests. Charlie Jones is the Senior Manager - Customer Education - Change and Adoption Management at Esri, and Lyndal Brookhart is the Principal Adoption Strategy Consultant at Esri. They both join host Eugene Signorini to talk about some of the challenges facing frontline workers and how digital adoption can help them in their work lives.      Takeaways: The b...

Today’s guest is a strong team leader, an excellent problem solver and organizer. Joe O’Connor is currently an Independent Retail Consultant, previously working as the Supply Chain Process Manager for Kroeger. Joe focuses on cost modeling and operational strategy. He sits down with host Justin Lake to talk about some of the biggest challenges facing frontline workers.   Takeaways : It’s easier tha...

Bob Mosher is the CEO/Chief Learning Evangelist at APPLY Synergies. He helps learning organizations, design, develop and measure effective learning. He is also a columnist for Chief Learning Officer Magazine. Bob joins host Eugene Signorini to talk about the rapid rate of change and other challenges that deskless workers are facing.      Takeaways:  The rapid rate of change is one the biggest chal...

Jonathan Maldonado is the Learning and Development Manager at PGA TOUR Superstore. He has a vast experience with deskless workers with his experience from Cingular. Jonathan was a former frontline employee himself and he is passionate about making sure they have everything they need to succeed. Jonathan joins host Justin Lake to talk about some of the biggest challenges facing frontline workers an...

Matthew Candito is the Vice President of Training & Operations Services at One Table Restaurant Brands. Matthew moved out to LA in 2004 and worked in many different positions within the restaurant space, eventually finding his passion for the restaurant industry and working with people. Matthew joins host Justin Lake to talk about some of the challenges facing frontline workers and how we can over...

Phoenix Cavalier is the Senior Program Manager, Learning and Development Technology at T-Mobile. He has over 20 years of experience in learning and development. He wants to create strategic harmony between people, systems and tech. Phoenix joins host Justin Lake to talk about how the lack of speed of information is something that negatively impacts deskless workers and how we can use other tools t...

Tony Fatouros is the Director of IT - OCM and Change Enablement at Mattel. He is passionate about helping organizations adopt digital technologies to achieve benefits faster. Tony joins host Justin Lake to talk about the significant challenges that frontline workers are facing and how we can overcome them.      Takeaways  The biggest challenge facing the deskless workforce today is the capacity of...

Erica Keener is the Learning Performance Designer for Skyllful. She sees how important communication is and how to change a “us vs them” mentality to a team oriented one. Originally, Erica was in the clinical medicine industry but switched over to an administrative side and found that she really loved onboarding employees and teaching others to be excited about their work. Eric joins host Justin L...

Danyele Harris-Thompson is the Change & Transformation Senior Manager at Kao Corporation. She sees how overloaded deskless workers are and aims to fix that, as well as some of the other issues that plague frontline employees. Danyele joins host Justin Lake to talk about how new technology and change management tools can help to serve those deskless employees.     Takeaways  The biggest challenge f...

Ed Kless is the Senior Director of Sage Accountants Solutions. Ed is also the host of the Sage Advice podcast, and the talk show co-host for the VoiceAmerica Talk Radio. He joins host Justin Lake to sit down and talk about some of the biggest challenges facing frontline workers and how to overcome these issues.     Takeaways  Bringing their humanity is one of the biggest challenges for frontline w...

Casi Morris is the Change Enablement Lead at MTX Group. She notices that not only is the speed of change an issue for deskless workers, but also the changing priorities that come with the breakneck speed of change. Casi joins host Justin Lake to talk about some of the biggest challenges facing deskless workers today.    Takeaways  The shifting priorities are one of the biggest challenges facing fr...

Tiffany Caswell is the Change Management Specialist Commercial Data & Analytics at Alcon. She’s also a Lean Six Sigma Green Belt and a prosci certified change practitioner. Tiffany joins host Justin Lake to talk about change management and how we can better support frontline workers.      Takeaways    Understanding the true problem that frontline workers face and getting to the root of the problem...

Maria Fung is the Program Change Manager in the IT organization at W.L Gore & Associates. She knows how much strain is being put on the frontline workers not just in terms of workload, but also by how they are physically separated from everyone else at an organization. Maria joins host Justin Lake to talk about that and other challenges facing frontline workers.      Takeaways    The biggest chall...

Marquell Hunter is the Change Enablement Manager at Stanley Black & Decker, Inc. She sees how deskless workers aren’t represented largely enough in an organization when it comes to the planning phase and wants to make sure their voice is heard. She joins host Justin Lake to talk about some of the issues facing frontline workers and how they can be overcome.     Takeaways    The biggest issue facin...

Alvin Haygan is the Global IS Change Management Leader at the Lubrizol Corporation. He used to work at Wendy’s and from that job he saw what having change done to you feels like, and it inspired him to make sure that change is done with people rather than to them. Alvin joins host Justin Lake to talk about his experience in change management and how he wants to positively impact frontline workers....

Kyle Spitzley is the OKR Coach and Change Management Professional at Amway. He has a wide span of experience within change management, using many many different mindsets to show how change can be effective. Kyle joins host Justin Lake to talk about some of the challenges that face frontline workers and how actions speak louder than words.     Takeaways    The greatest challenge for frontline worke...

Elliott Woyshner is the Change Management Specialist at Hallmark Cards. He spent time as an officer in the Army, and uses the skills he learned from that career to help understand frontline workers and how to communicate about changes to them. Elliot joins host Justin Lake to talk about some of the issues facing frontline workers and how to help them overcome those roadblocks.     Takeaways    A l...

Drey Taylor is the Director of Services at Acuity Brands. He used to be a frontline worker himself, riding in the bucket trucks. He uses his knowledge of his time as a deskless employee to be able to bring positive change that is much needed to those on the frontline. Drey joins host Justin Lake to talk about the biggest challenges facing frontline workers and how they can be overcome.      Takeaw...

Ciprian Porutiu is the Vice President, Operations & Delivery at Marsh McLennan. He believes the most important part of a company are the employees, and that feeds into his passion for change management. He joins host Eugene Signorini to talk about some of the biggest challenges facing frontline workers and how they can be solved.      Takeaways    The frontline workers are the ones bearing the wei...

Susan Evans is the Change Management Manager at Ecolab. She sees the rapid pace of change in technology and how that can present a challenge for frontline workers, and she wants to ease that burden on them. Susan joins host Justin Lake to talk about that and other issues that are plaguing frontline workers.     Takeaways    The biggest challenge facing frontline workers today is that they are havi...

Karan Froom is the Director, Business Transformation Organizational Change Management at The Clorox Company. After sitting through an orientation class at a banking job, she found a passion for teaching people. Karan sits down with host Justin Lake to talk about the issues facing frontline employees and how to overcome them.     Takeaways    One of the biggest challenges facing frontline workers i...

Trent Oelkers is the Organizational Change Management Lead at Carlisle Interconnect Technologies. He sees the gap in communication between deskless workers and those in management and aims to make that gap smaller. Trent joins host Justin Lake to talk about some of the challenges facing frontline workers and how to overcome them.      Takeaways    A big struggle is how to make remote workers feel...