Frontline Innovators

This week on the Frontline Innovators we have a special guest who happens to be a Skyllful customer, Gary Brown, EAM Manager at Denbury, Inc. Gary has a wealth of experience being on the frontline and now is on the operations side. Listen to Part 1 of the conversation here .   Quote: "What's the most important asset at Denbury? I just wait for somebody to talk about that one big plant we got, or t...

This week on the Frontline Innovators we have a special guest who happens to be a Skyllful customer, Gary Brown, EAM Manager at Denbury, Inc. Gary has a wealth of experience being on the frontline and now is on the operations side. Listen to Part 1 of the conversation and stay tuned for Part 2 next week.   Quote: "Any way you can reduce the frontline's risk of feeling like they're going to get a b...

Today's guest is a retired military pilot of 20 years turned change management professional - Sean McCarthy, Director, Change Management Lead at Takeda.  Sean has realized that there are so many parallels between the change that happens in the military world versus the civilian world and thinks there is much more we can do to help the deskless workforce adopt the changes.    Quote: "You can have t...

Today's guest has a passion for leading people, change management, and driving and evangelizing programs. Welcome Kayla Thorpe, Senior Manager of Professional Services at Softchoice. Throughout her career, she has demonstrated excellence in program and project management, technology implementations, employee experience, and end-user productivity.   Quote: "What I find when you're meeting with peop...

This week's guest is Dave Rozelle, Senior Manager Learning Development at Take 5 Oil Change.  Dave brings many years of management and supervisory experience supported by decades of computer and communications technology experience. Dave has developed new software products and is a strategic thinker and team builder.    Quote: "It's a primary goal of what I'm doing with like our employee feedback...

This week's guest is Gail Norris, US Lead, SITRAIN Digital Industries Learning, Digital Industries Division at Siemens Industry Gail is experienced in all aspects of customer and employee learning, performance management and optimizing organizational growth. She has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontl...

This week's guest is Steve Mason, General Manager - Field Service Management at GPS Insight. Steve has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontline worker.   Quote: "You can't achieve a good outcome unless you're creating a great positive environment for your employees because otherwise their frustration th...

This week's guest is Cori Chang, Organizational Change Management Sr. Manager at Unisys | Global OCM Team. Cori has over 18 years of experience in helping organizations align strategy and improve performance, and she has expertise in developing and implementing effective Organizational Change Management strategies. She is skilled at working with all levels of management and staff to create innovat...

We're excited to be back from our hiatus! This week's guest is Gyner Ozgul, President & Chief Operating Officer @ Smart Care Equipment Solutions.    Gyner has a passion for building successful teams and creating positive experiences, He has achieved significant success and growth in my career over the past 25 years by empowering teams to succeed. He oversees a commercial kitchen services busin...

We're excited for this weeks guest - Carl Hefele, the Director of Field Services East @ Idemia.    Carl has extensive experience with field service operations and leads a large team for oversight and leadership for the Eastern half of the United States Service Operations Division.   Quote: "When I work with these people, I'm trying to use all of the experiences and all the headaches of everything...

Join us for our newest episode with Marie Elliston, Sr. Manager Commercial Sales Learning and Development @ WestRock Company. Marie is a learning and development strategist with 15 years of experience delivering enterprise-wide change and talent management initiatives within the performance and product fields.   Quote: "I'm a big proponent of giving people a play space, whether it's a sandbox, if...

Join us for a new episode of Frontline Innovators as we talk with Andrew Lorraine, CEO @ Resco. Andrew leads Resco’s mission to help mobile workers reach their full potential with technology. His focus is on developing business solutions for the key challenges of our era through authenticity and relationships.   Quote: "So I think the biggest challenge that is impacting mobile workers or frontline...

Join us for a new episode of Frontline Innovators as we talk with Chris Bond, CEO @ Bluewater Learning. He has been transforming the Learning and Talent Management field for over 20 years through his leadership, articles, speaking engagements, and consulting services.   If you missed Part 1 with Chris listen here - https://www.frontlineinnovators.com/e/meeting-the-underserved-episode-103-chris-bon...

In this episode, we talk with Adam Roesner, Learning and Development Technology Manager @ Pactiv Evergreen Inc. He has extensive experience in the healthcare field and medical device training. Adam delves into giving the frontline access to the right learning and understanding the nature of the learning itself.     Takeaways   🔔  Teach them how to get to the answer rather than what the answer is....

In this episode, we talk with Maria Feay, Director, Learning and Quality Coaching @ Quantum Health. She gives great insight into Learning and Development asking the right questions and solving for the problem.    Takeaways   🔔 What happens after the button is pushed? (Day 2) 🔔 The frontline needs competence but more importantly they need confidence that they can do the job they are tasked to do....

This weeks episode host Justin Lake talks with Amanda Fullbright, Senior Vice President, Learning and Performance Development at BlueSprig Pediatrics. Amanda has many years of experience finding technology solutions in the healthcare field and speaks on the various challenges of developing training for the frontline.      Takeaways 🔔 Time and communication are the big struggles for the deskless w...

This weeks episode host Justin Lake talks with Meg Vrabel Chief Revenue Officer & SVP Innovation @ Capital Factory - the Center of Gravity for Entrepreneurs in Texas. Meg has extensive experience helping and leading frontline workers and delves into some great advice for frontline leaders.   Takeaways 🔔 Without an understanding of how people operate in the field, you can't make good decisions for...

Abby Fordham is the Director of Learning and Development at Pactiv Evergreen Inc. Abby is passionate about making sure that frontline employees are taken care of and that they are given every chance to succeed. Abby joins the host Justin Lake to talk about some of the biggest challenges frontline employees face and how we can overcome them.   Takeaways:  The biggest challenge facing the frontline...

Casey Jensen is the Learning and Development Lead at Medtronic. Casey is passionate about making sure the employees on the frontline are able to ask questions and achieve their ultimate goals. Casey joins the host Justin Lake to talk about some of the biggest challenges facing frontline workers and how to help them better use the technology surrounding them.   Takeaways  The deskless workforce is...

Molly Fields is the Senior Director of Learning and Development at TCC & Wireless Zone, a Verizon Authorized Retailer. Molly is passionate about making sure that leaders are emotionally invested in their teams and care for them. Molly joins the host Justin Lake to talk about the importance of being a good team leader and how that can motivate and make a difference to those working on the frontline...

Jason Aurora is the Senior Director of Learning and Development at Hilti North America. Jason has a passion for helping deskless workers to be more knowledgeable about the current technology that surrounds them but also sees the value of human interaction and communication. Jason joins the host Justin Lake to talk about some of the biggest struggles facing frontline workers and we can overcome the...

Sumair Dutta is the Vice President, Product Marketing at ServiceMax. He is an experienced product marketer and industry analyst. Sumair has deep familiarity with field service, workforce management, and frontline worker needs. Sumair joins the host Eugene Signorini to talk about the changing role of frontline workers.   Takeaways  The biggest problem facing the frontline workforce today is the dis...

Today’s guest has a passion for people and is all about empowering employees. Christopher Shryock is the Senior Vice President and Chief People Officer from Sam’s Club. He sees the heavy weight that is being put on frontline employees and wants to make their lives easier and their work more efficient. Christopher joins the host Justin Lake to talk about the role technology plays with frontline emp...

Today’s guest is Daniel Angelo, The Director of Technical Services of North America and the Global Product Manager of Services for Bosch Automotive Aftermarket. Daniel joins the host Justin Lake to talk about the problems that are facing the automotive industry and frontline workers as a whole.   Takeaways  One of the problems facing frontline workers today is that there is a constant influx of mo...

Today’s guest has over 15 years of experience in the oil and gas industry. She has held roles ranging from field engineer to change management professional. Akanksha Mathur is the Director of Business Operations at Wallbox Chargers. Akanksha joins the host Justin Lake to talk about some of the biggest challenges facing frontline workers today.   Takeaways  The biggest challenge facing the frontlin...