Front Desk Goddess Diaries

What if the biggest thing hurting your case acceptance… isn’t your fees, your patients, or even insurance itself—but the language you’re using every day ? In this episode, we break down a truth most dental teams have never been taught: Insurance companies didn’t create “networks” to help patients—they created them to control behavior. And without realizing it, dental teams everywhere are reinforci...

Here at Brady Group , we help practices build intentional systems—clear goals, strong scheduling, and accountability that sticks. And in our coaching, we don’t just talk about performance—we give practices a scoreboard, resulting in metrics that guide and direct our next steps. But a scoreboard only works if it’s accurate and updated in real time. That’s where Dental Intelligence comes in - simpli...

We’re drowning in labels. Liberal. Conservative. Pro-this. Anti-that. In today’s world, everything — from the coffee in your cup to the shoes on your feet — has been politicized. And once a label sticks, people stop seeing each other as human and start seeing only “the other side.” That’s how dehumanization creeps in, and it’s tearing teams, families, and friendships apart. But your dental office...

🔊 Episode Summary: If you’ve ever heard a patient say, “I’ll wait to see what my insurance covers,” and felt your soul deflate a little—you’re not alone. But here’s the truth: insurance isn’t the reason most patients say no. In this episode, I dig deep into the dental insurance myth that’s holding teams back and killing case acceptance. I'll build a data-driven case for why leading with insurance...

Episode Summary: You’ve got empathy. You’ve got training. But let’s be honest—handling upset patients can still leave you rattled. In this episode of The Front Desk Goddess Diaries , we’re breaking down a simple, powerful 4-step framework to calm the chaos, defuse frustration, and keep the conversation productive (even when someone’s steaming mad). We’ll walk through real-world roleplay scenarios,...

In this episode, we crack open the classic story of the chicken and the pig to explore a powerful truth: Are you just involved in your practice… or are you committed ? We’ll break down what real commitment looks like in a dental office, why it matters more than ever, and how both leaders and team members can stop laying eggs and start bringing the bacon. Whether you’re a doctor or team member, thi...

What's the biggest mistake dentists make when it comes to marketing? What's the one thing you can do to market your practice with the most significant ROI? How long does it take to see results with marketing? Amy asks these questions during her conversation with Xaña Winans, CEO, founder, visionary, and lead strategist at Golden Proportions Marketing. EPISODE RESOURCES - ⁠ https://www.gold...

Did you know that your defensiveness could be killing collaboration and problem-solving? Take a listen to find out what triggers your defensiveness and how to reign it in. Radical Collaboration by James Tamm Ted Talk - James Tamm Looking for Team Training? ⁠ Front Desk Goddess Retreat ⁠ - DALLAS - Friday, April 12, 2024 ⁠Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference! ⁠ SALT LA...

Do you wish you could convert more new patient callers? Check out this episode to discover 3 things that could be getting in the way! EPISODE RESOURCES - New Patient Welcome Packet New Patient Phone Bullet Points ⁠Open-Ended Questions⁠ ⁠ LIVE Team Training Events – ⁠Front Desk Goddess Retreat ⁠   SALT LAKE CITY, October 27, 2023 Register NOW for MISSION:POSSIBLE CaseAcceptance Super-Conference! ⁠...

EPISODE RESOURCES - Open-Ended Questions 7 Ways to get Patients to Call you back LOOKING FOR TEAM TRAINING? Check out our upcoming LIVE and VIRTUAL Opportunities!   VIRTUAL Team Events –  Front Desk Goddess Retreat  -   Friday, June 23, 2023, 9 AM - 12 PM, Central  Jump Off the Insurance Hamster Wheel  -  Friday, July 14, 2023, 9 AM - 12 PM, Central LIVE Team Events - Register NOW for MISSION:POSS...

What you'll learn in this episode -  How to decide which plan to drop first What to do when patients receive a letter from their insurance telling them to find another dentist Whether or not you should send a letter to patients notifying them of the change How to respond to common patient questions  REGISTER HERE for Jump Off the PPO Hamster Wheel Virtual Event Friday, March 24, 2023 9:0...

Today I have the pleasure of visiting with Mary, Hygienist Extraordinaire! Mary has played an instrumental role in helping the practice transition toward patient-centered systems. As a result of the efforts of Dr. Alan Walker and his entire team, they’ve been able to work less while income while earning MORE INCOME . Not just the doctor, but his entire crew!   Today Mary shares her experience...

Experience at the front desk in a dental office doesn't necessarily equal success when it comes to answering the phone.  In this episode I'll share 5 things that 'experienced'  teams are missing when it comes to maximizing new patient opportunities! New Patient Phone Call Bullet Points New Patient Welcome Packet and Letter

If you're allowing gossip, you're killing your team culture!  In this episode I'll give you tips on how to 'detox' your team by getting rid of the chatter! LOOKING FOR TEAM TRAINING? Check out our new Front Desk Goddess Academy Virtual Courses! LIVE Front Desk Goddess Retreat   - Tyler, TX, Friday, October 14th Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference!  &nb...

Frustrated by flaky new patients who cancel or no show? It could actually be your fault...  In this episode I'll share ways to increase the level of value and enthusiasm so that new patients actually show up in your office! Are you on the verge of BURNOUT? Do you feel as if you are ALL ALONE when it comes to the challenges you face? You don't have to do it by yourself!  If you’re ready t...

You can't afford to miss this episode!  Amy shares FIVE REASONS why inflation is actually GOOD NEWS for your dental practice.  GOT QUESTIONS?  WE HAVE ANSWERS! Schedule your FREE 30-minute practice evaluation with Amy, or just call 800-592-7239 for more info LOOKING FOR TEAM TRAINING? Check out our new Front Desk Goddess Academy A LL-ACCESS Monthly Subscription! Register NOW for MIS...

Most of you are still doing things in your role as a front desk goddess that are actually creating MORE work for you!  It's hard to break old habits, change the way we've 'always done it', or maybe we simply don't realize that there's a simpler way that will decrease stress and buy back valuable time.  Check out this episode to find out how you can work smarter! EPISODE RESOURCES - ...

There's no doubt that micromanagement is toxic.  But could you be claiming 'micromanagement' because you don't want to be held accountable? Doctors, are you a 'hands-off' boss, saying you don't want micromanage, when you're really just uncomfortable leading your team?   In this episode, Amy shares her thoughts on micromanagement and how it pushes good team members away and how we can som...

In today's episode, Kathleen and Amy discuss the similarities between successful dental teams and the top NCAA basketball teams that are battling their way through March Madness.  You'll hear FOUR LESSONS that we're learning during March Madness that can be applied in your dental practice that will improve your culture and decrease your stress! Whether you're a college basketball fan or not,...

YOU DON'T WANT TO MISS THIS!   Today I have the pleasure of visiting with Lina from Alpha dental in Coral Springs, FL.  The team at Alpha Dental made the decision 2 years ago to get out from under the constraints of PPO's. Today Lina shares their experience – both the benefits and the challenges. Lina and Suzie are fellow 'Front Desk Goddesses' at the office of Dr’s Tarek and Maya Assi....

Do you think you need more new patients?   Before investing a ton into marketing, listen in as I share 'Three Common Mistakes that occur when a team isn't trained to take advantage of New Patient Opportunities' LOOKING FOR TEAM TRAINING? FRONT DESK GODDESS ACADEMY Virtual Courses! Register NOW for Front Desk Goddess Retreat! February 25, 2022 - Orlando, FL Register NOW for MISSION:POSSIBLE Ca...

Many of you are coming off of your best year ever…. 2021 set a new standard, but half way through January some of you are experiencing ‘covid schedule’ - With the new omicron variant not only are some practices finding themselves short-handed, but short on the schedule as well. So what do you do?  Check out this week's episode to hear more! LOOKING FOR TEAM TRAINING? Register NOW for Front De...

I love hearing how your practices are booming right now!  The last quarter in most dental practices is usually quite fruitful as patients are finally getting in to complete delayed treatment, so a natural busyness is already occurring... add to that the fact that many of you are having record years!   This is both good news, and bad news. We can settle into a comfort knowing that we’re b...

We just wrapped up the BEST 3 days in Phoenix with some of the BEST doctors and team members!  Here's why you should join us for our next MISSION:POSSIBLE Case Acceptance Super-Conference.... · You’re exhausted from putting out fires. · You’re stressed about leaving  the office because you ‘need’ the production. · Your doctor is an excellent clinician because of all of the clinical CE, b...

So you've created this monster...  it will take some time to change the mindset of the team AND your patients. How do we train our patients that it’s not ok to cancel last-minute, or simply not show up?   It starts with YOU! Related Episodes-  Should we charge a cancelation fee? How to handle patients that don't confirm their appointments Study mentioned in episode  - Universit...