Front Desk Goddess Diaries

Kathleen and I recently attended The Dental Festival in Miami.  It was an amazing boost to spend a week with so many dentists, team members, vendors, speakers and influencers that constantly chase growth.    We gained 5 valuable things that we couldn't wait to come back and share - these things apply to EVERYONE!   If you'd like to check out my talk in Dentistry's Got Talent -...

Jay O'Dell  Open Range Solutions Colorado Springs, CO Call: (719) 283-6001 Email: info@openrangesolutions.com LOOKING FOR TEAM TRAINING? Register NOW for Front Desk Goddess Retreat! January 21, 2022 - Billings, MT February 25, 2022 - Orlando, FL Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference! November 10-12 - Phoenix, AZ Check out our other podcast - RICH HAPPY DENTIST POD...

What's the difference between those that get stuff done, and those that are slow to progress?  It's not what you think!  Listen in to this week's episode to find out how you can overcome your worst enemy! LINKS/RESOURCES ASSOCIATED WITH THIS EPISODE-     Heartmath     Eat That Frog - book LOOKING FOR TEAM TRAINING?     Register NOW for Front D...

Do you find yourself saying, 'I already know that...' when it comes to improvement in the dental office?   A lot of us are information junkies… I subscribe to all kinds of informational outlets from newsletters to podcasts… We read books we go to seminars,  then we  wonder why things don’t change! I've decided that it's time for my hands to catch up with my head.  What if you c...

This episode addresses a question I hear often… How do we handle patients that don’t confirm their appointments?   Downloadable resources -  How to handle cancelations and no shows LOOKING FOR TEAM TRAINING? Register NOW for Front Desk Goddess Retreat! August 13th - Jacksonville, FL January 21, 2022 - Billings, MT Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference Novembe...

In this episode you'll hear my interview with Kassie, Front Desk Goddess at Riverview dental in Carlsbad, New Mexico. Dr. Kanona Felt and his amazing team see patients 12 days a month!   With the support of Brady Group coaching, they’ve learned how to work smart so that they can have more time off with family. Kassie, Melissa, Becky, Bethany and Vanessa have successfully transitioned away fro...

Check out this episode for a Roundtable Extravaganza 2021 sneak peek!  Marc answers some valuable questions... Who's responsible for your development? How do you handle VDP's (very draining people) on the team? How can I lead if I'm not in charge?  If you haven't registered, call Amy now to save your spot! 800-592-7239 Marc McCartney has a love for connecting people with opportunities in...

You think you're in the 'dental business', but you're really in the relationship business!  If you truly want a practice that is built around your life instead of trying to fit your life around your dental practice, relationships are paramount. Think you're too busy to build relationships with patients?  Tune in to this episode! LOOKING FOR TEAM TRAINING? Register NOW for Front Desk Godd...

We’ve all been trained to ask these questions – whether it was in dental school, hygiene school, or just how we’ve been brought up in our industry when it comes to our communication with patients. In fact most won’t find anything ‘wrong’ with these questions because they’re so commonplace. In this episode we'll not only identify those dumb questions, but we'll give you the words to use in your pat...

Before 2020 we all seemed to get along… or we could at least fake it. But then the most disruptive, drama-filled year happened. Our entire world was turned upside down as a result of the pandemic. We experienced the most divisive presidential election in history. If that weren’t enough, now we’re attacking each other on social media over masks and vaccines! There has been more team movement in the...

In this episode you'll meet Dorothy Williams, my fitness coach.  Dorothy has inspired me on so many levels.  Not only does Dorothy motivate me when it comes to my health, but her principles for both life AND business align with the core values of the Brady Group - focus on relationships and success will follow! Dorothy is the epitome of the Ideal Team Player!   Humble - it's all abo...

I’m often asked, ‘How can we create value for our patients?’ First of all we need to understand what it is that our patients really care about – then we can create a plan based on their value system. Patients DON’T want your crowns, root canals, implants, or scaling and root planing!  So what do people really want? Check out this episode to find out!

Today we have a special guest! James Petty, founder of Prime Dental leads James first got into online marketing and lead generation for business in 2000. He quickly understood that if a business was to be successful in the new internet age they must have a profitable internet marketing strategy in place. Contact James now to get a free marketing plan for your dental practice! jamespetty@primdental...

As a patient, we fully expect to be greeted with a clipboard as part of our experience in a doctor’s office. It’s the norm. So if you simply want to ‘meet’ your patients’ expectations by being transactional vs. relational,  keep doing what you’re doing. If you want to earn their loyalty and make raving fans out of your patients, then DITCH THE CLIPBOARD!

Not happy with your case acceptance?  Stop blaming things outside of your control.  It's not your patients.  It's not your location.  It's not the economy.  It's not covid.  You have more control than you think!!

Are you looking at next week and find that the schedule has way too many openings? Or maybe you had some patients call to move their appointment at the last minute. This week's podcast is all about how to fill your schedule by maximizing today's opportunities

Do your patients rely heavily on their insurance when it comes to deciding whether or not to follow through with treatment? Are you losing patients because you aren't 'in-network'? Do you wish you could wean off of ppo's, but keep procrastinating out of fear? This episode gives you real responses to the insurance questions you hear everyday that will help your retention, increase new patient flow,...

What are the benefits in having a structured schedule, instead of just filling holes? The ability to build your schedule in the dental office around  your life vs. building your life around your schedule.  More profitability Finish on time Happier Patients! Listen in to discover how you can apply a structured schedule to YOUR unique dental practice.

Why are staff meetings bad?  They turn in to 'gripe' sessions, you talk about a lot but don't followthrough, and they get in the way of production.   Listen in to find out what you should do to replace your 'staff meetings'.

  There’s something about ‘new beginnings’ that allows us to shed the past and look ahead. Some vow to ban sugar from their diets or stop using credit cards, while others might aim to spend more time with the kids. It all sounds good, but what do we do when enthusiasm wanes? What do we do when it gets hard? Vision, if we go about it correctly, carries you through the valleys. Putting it simpl...

Do you hate going to work because there’s an ‘energy vampire’ on the team that drains all of the positive energy? Oh… you say there’s no energy vampire on the team? It might just be YOU!

Most of us in the dental industry have been trained to ask questions that really don’t contribute in a positive way to the patient experience, and certainly don’t strengthen patient relationships!

This week's episode addresses how to respond to patients that ask for  things that don't necessarily fit our vision when it comes to how we can best serve them. Maybe they want to come in during a time when we can't give them one on one attention, maybe they want to make payment arrangements that would be more appropriate outsourcing, or maybe they want to use insurance in which you aren't on...

I'm often asked, ‘should we charge a no-show or cancelation fee’? Well, you could, but I'm not sure you'll really accomplish your objective, which is to create good will, develop raving fans for your practice, and keep a profitable schedule. Cancelations and now shows is One of those challenging topics that is universal. Today I hope to simplify the process and set you up for success!

Wish you had more new patients? Looking for a ‘magic pill’ to increase the number of opportunities? It’s likely right under your nose and doesn’t require any additional marketing dollars! Register for Virtual Front Desk Goddess Retreat - Friday, January 22nd, 2021, 9 am - Noon, Central time https://9p8o81yc.pages.infusionsoft.net or call 800-592-7239 www.bradygroupllc.com