Fraudology Podcast with Karisse Hendrick

One of the most unique aspects of online fraud fighting is that what type of fraud attempts your company experiences and the strategies to combat it, vary based on several factors. The biggest factor being a company's vertical in e-commerce, Outdoor equipment retailers will have different issues than Sneaker retailers, who will have many different issues than online gaming companies, etc. In this...

Uri Arad has spent the last decade+ of his career bringing his unique ability to use technology to solve complex problems to fighting online fraud. After spending a little over a decade at PayPal as a lead technologist supporting their fraud prevention initiatives, he co-founded a fraud technology company that has gained the attention of some of the biggest e-commerce and marketplace companies in...

This week, Karisse got to talk with fellow fraud-fighter PJ Rohall, most known for co-founding the informational website, About-fraud. PJ has spent a decade of his career fighting fraud in e-commerce, as well as w/ financial institutions. He is passionate about fraud-fighting and talks about his career path and lessons he's learned along the way. In addition to being a passionate anti-fraud profes...

Buy Now, Pay Later is becoming a popular payment method for online shoppers in several geographies all over the world. While it is responsible for attracting more consumers, (especially Millenials & Gen-Z consumers) is it also responsible for attracting a new type of fraud? And if you're a merchant accepting a BNPL payment method on your site, but the BNPL takes all liability for any fraudulent tr...

In this episode, Karisse sits down with her former podcast co-host of the Online FraudCast, former cybercriminal, Brett Johnson to discuss the well-researched revelations of the new book, "The Greatest Hoax on Earth; Catching The Truth While We Can" by author Alan C. Logan. The subject of this book is the legendary Frank Abignale Jr. Most famously known for his life as a Con-Man in the late 60's a...

For card not present merchants (e-commerce, mobile, and phone orders), the chargeback system can have a profound impact on their business revenue. Often the rules of this system seem unfair to this side of the ecosystem, and Karisse has found herself advocating for fairness for CNP merchants throughout her career. However, in this episode's interview, Karisse talks with someone who also advocates...

In this episode, listeners got to "Ask Karisse Anything". Questions ranged from "Why is there more credit card fraud in the US than in any other country?" to "How are companies mitigating friendly fraud?"   Some of the resources talked about in this episode include: To find Karisse's latest article on best practices for reducing the impact of refund fraud: https://news.cardnotpresent.com/news/tag/...

Online merchants have been reporting an increase in chargebacks with fraud reason codes over the last several months. But, when researched, what definition of "fraud" is being used? In this episode, Karisse goes in-depth in discussing how reason codes are selected, the main reasons why merchants are seeing large percentages of their total chargebacks be with the "fraud" reason code, and best pract...

Part of understanding the "science & study of fraud" is to understand different types of fraud-fighting. Kelly Paxton is a Certified Fraud Examiner with a long history of investigations that range from her time as a Special Agent for US Customs Office of Investigations, as well as legal investigations. Over the last several years, Kelly has been focused on providing education about a type of fraud...

It has been an entire year since the Covid-19 pandemic changed almost every facet of our lives. For those in e-commerce fraud prevention, depending on the vertical of your business, you either saw a massive drop in sales & increase in refunds & chargebacks (e.g. in-person event tickets, travel and related expenses, etc) or a huge increase in sales, and often fraud that followed (essential retail i...

What happens when three self-described "fraud nerds" hop on a zoom together? Well, you're about to find out! In this episode, Karisse talks with the hosts of The Fraud Technology Podcast, Matt Vega and Will Megson, about all things e-commerce fraud. We delve into: How are online fraudsters selecting their e-commerce & mobile targets? What industry observations do three experts with unique perspect...

Every online company that sells a good or service has online fraud. Companies with products popular with consumers will be targeted by fraudsters. And Apple was no exception when it began its online store. Monica Sharp has had the unique career opportunity to witness Apple's transformation from its pre-internet computer manufacturing days to its current position as the premier creator and purveyor...

Frank McKenna has been fighting fraud for 30 years in banking, auto loans, and credit cards. Needless to say, he has seen great changes in fraudster behavior & methods, as well as in technology & strategies in prevention and investigation. But what he is probably best known for is his popular blog, "Frank on Fraud", where he shares relevant news and stories about fraud and scams all over the world...

The first "Fearless Female Fraud-fighter" virtual retreat was a big success & Karisse shares some of the highlights, as well as one of the activities that may be helpful to anyone who has recently asked themselves a version of the question "What do I want to be when I grow up?" or are simply looking for their next role.   Later, Karisse shares a question that was recently asked of her regarding ch...

We often say, "To catch a fraudster, you need to think like one". Alexander Hall of Dispute Defense does this better than almost anyone. If you heard him on episode 6 of Fraudology, you know his story, and you know how valuable his perspective is to the anti-fraud industry. (If you didn't listen to that episode, go back & listen! It's one of our most popular episodes)   We'll discuss everything fr...

With the record-setting volumes of e-commerce purchases during the 2020 holiday season now behind us, what were some of the biggest fraud issues that top e-commerce companies had to face? In the first segment of this episode, Karisse shares some of the topics being reported by some of the biggest e-commerce retailers and digital delivery companies. In the latter portion of this episode, Karisse ta...

Most digital fraud fighters gained their career and experience by accident, growing along with the e-commerce brand they work for while gaining experience. Matt Vega, recent head of Fraud Strategy for Instacart, as well as for BlueSnap Payments, built his career experience intentionally, with some of the best training in the world. -Courtesy, of the US Army.   Matt will share (what he can) about w...

2020 has been a tough year for all of us. Two words that stand out are "uncertainty" and "resilience". Similar to other industries, the world of Online Fraud Fighting & Trust & Safety has experienced layoffs, furloughs, and overwhelm for the ones left to "man ship". Jacqueline Hart knows a lot about uncertainty and resilience. As a career online fraud fighter, she has had several ups & downs in he...

On today's episode, Karisse answers listener questions on topics ranging from refund fraud to universal negative lists, and fraud team reporting structure.   But first, she shares some of the fraud stories shared on the recent "Fraud Fighter's Happy Hour" hosted by Fraudology. After this episode, you'll be able to answer the question "What is banana fraud?", not that you'd ever be asked!   Subscri...

Most fraud departments for Fortune 500 e-commerce companies are seeing a steep rise in fraud chargebacks and customer contacts reporting account takeovers and stolen cards. And when it reaches these points, that means the systems & processes being relied on aren't catching everything. Eli Dominitz, the CEO of Q6 Cyber joins the Fraudology podcast to explain what technology, processes, and methods...

Time for Part 2. Last week was big, personal, and scary. I shared my journey of how I got into Fraud Fighting and while it was not pretty, I think it was important to share. This week's episode is all about life after burn out. The lessons I learned, the people I have met, my why, and a glimpse of my future. I hope that you find this 2 part series helpful. Especially if you are new and immersed in...

The universe has spoken to me over and over and it is time to get personal. In today's episode, I share a little good, some bad, and a lot of ugly truths I had to go through in my fraud-fighting journey. Although I have a lot of apprehension about recording this episode, if it helps one person feel like they are not alone in their fraud-fighting journey then it is worth it.

They are worse than the Grinch because they steal MONEY and JOY from the Holidays. Fraudsters. In this episode, Karisse talks about holiday fraud. This year it is projected that there will be a 43% increase in online sales this year compared to 2019. Karisse goes on to talk about warning signs and things to keep in mind as companies enter the holiday. Tis the season...   Subscribe to Fraudology to...

We hear about scams often. But, not often enough since they keep happening and consumers continue to be victimized by creative & convincing scammers. On today's podcast, we learn from a fraud-fighter on the front lines, who often speaks to victims of scam/consumer-targeted fraud. Shannon Slaughter is the enterprise fraud manager at Merit Trust Credit Union, a member-focused financial institution b...

Recently, two online companies were in the news for reasons related to fraud. In this episode's What The Fraud segment, Karisse discusses the circumstances that led to some of their customers contacting large media outlets due to frustration and lack of communication and how other online companies can avoid this happening to their companies. Also, how these stories can be used to stress the import...