Franchise Everything

Joe Rossi is the managing director of Town and Country Pizza and Pasta, a 36 year old Victorian founded franchise brand with 14 high volume locations across Victoria and Western Australia.   A finalist at the FCA Awards for franchise innovation, Joe leads a business that blends traditional hospitality values with a genuinely tech forward approach to operations, training and customer experience.  ...

Nathan Hornby has spent 15 years in franchising and is now head of franchising at Plumbing Bros, one of Australia's fastest growing trades franchises. And they do something most people don't expect. They don't recruit plumbers. They recruit white collar franchise partners. People who can read a balance sheet, lead a team and actively grow a business in their community.   In this episode of the Fra...

In this episode of the Franchise Everything Podcast, host Glen speaks with Darren Schultz, co-founder of Stellarossa, at Stellarossa Coffee Headquarters in Brisbane.   Darren shares his journey from leaving school in Bundaberg and unexpectedly starting a hairdressing apprenticeship, to working in hospitality overseas, running his own salon, and eventually discovering the coffee industry through Br...

In this episode of the Franchise Everything Podcast, we go inside the coffee roasting room with Cam from Stellarossa and Steve from Bancroft Roasters to explore the science behind the perfect coffee shot   The conversation covers how roasting, green bean sourcing, barista training and espresso extraction all work together to create consistent coffee quality across the Stellarossa franchise network...

In this episode of the Franchise Everything Podcast, host Glenn Walford sits down with Vikas and Neetika Sharma, proud owners of Pack & Send Caboolture in Brisbane.    Just six months into their franchise journey, this husband and wife team share a story that is equal parts honest, inspiring and practical. From careers in freight forwarding and banking across India, New Zealand, Sydney, Melbou...

Paul O’Neill, Director and multi-territory franchise owner with Plumbing Bros, shares his journey from a corporate telco career into the trades sector, building a rapidly expanding plumbing franchise operation across multiple Australian territories.   From scaling teams quickly to strengthening operational systems, Paul highlights how leadership, culture, and strong processes have supported growth...

Joel Kleber, Chief Marketing Officer of Jim’s Group, shares his journey from law student and paralegal to one of the key voices behind one of Australia’s most recognised franchise brands.    With more than a decade inside the organisation, Joel offers a rare behind-the-scenes look at how the business has grown and evolved through content, transparency, and strong franchise support.   Jim’s Group i...

Steve Halls, COO of Poolwerx , shares practical insights on what has helped build one of Australia’s most recognisable pool service franchise brands. From strong market positioning and steady long-term growth to the importance of structured support systems, he breaks down the operational foundations that keep franchise partners sustainable and competitive.   There’s also a closer look at how marke...

Mitch Gross didn’t come from a plumbing background. He came from Silicon Valley, startups, and senior roles at eBay and still ended up building a multi-territory plumbing business in Sydney with Plumbing Bros.   e walks through the real transition from corporate life into business ownership, why he chose a franchise model, and what it actually took to survive starting a business during COVID.    H...

John Dwyer is the founder of the Institute of Wow and one of Australia’s most well-known marketing strategists, helping businesses build customer databases and generate consistent sales through smart, practical marketing systems.   In this episode of the Franchise Everything Podcast, JD breaks down three sure ways to build a customer database including irresistible offers, Facebook contest strateg...

Dor Li is a multi-site, multi-state Sushi Sushi franchise owner who has spent years building his career inside the brand starting as a team member, rising through management, and eventually becoming a franchise owner across multiple states.   In this episode of the Franchise Everything Podcast, Dor shares his full journey from arriving in Australia as an international student, studying commercial...

From 1 July 2026, every Australian business will be required to pay superannuation on the same day as wages  a change known as Payday Super. While it sounds simple on paper, the real impact on cashflow, payroll systems, and compliance could be significant, especially for small businesses and franchisees.   In this episode, Glenn sits down with Jay Westbury, CEO of the Franchise Council of Australi...

Shannon and Jed Stewart are the Regional Master Franchise Owners for Urban Clean on the Gold Coast, but like every franchise partner, their journey started with a single decision to step into business ownership.   Coming from very different backgrounds — Jed from mechanical and operations management, and Shannon from hospitality and venue management — they share how their previous careers shaped t...

Erin Walford is a commercial lawyer who walked away from the corporate path and built something completely different.   After nearly 20 years in franchising, commercial law, IP and retail including senior roles inside large organisations, Erin hit a career pivot that forced her to ask a bigger question: Am I the CEO of my own life? That moment led to the creation of The Station HQ a commercial law...

William Cocks didn’t just move countries — he rebuilt his entire career.   After running a plumbing business in South Africa, William moved to Australia, requalified from scratch, and rebuilt his future inside the Plumbing Bros franchise system.   Today, he owns the Central Coast and Newcastle territories and is scaling a serious maintenance-focused plumbing business across real estate, government...

Franchise brands around the world are going through a major period of change, and global perspectives are becoming more important than ever for Australian franchisors.   Glenn sits down with Marcel Lal, Global COO of InXpress, to explore what franchise brands in Australia can learn from what’s happening in overseas markets, including the US, Europe, and Asia.   Drawing on his experience working ac...

Growing a franchise brand in New Zealand isn’t just about marketing harder, it’s about positioning, trust, and long-term systems.   In this episode of Franchise Everything, Glenn sits down with Jason Hill, General Manager of Green Acres and Hire A Hubby NZ , to break down how one of New Zealand’s largest home services franchise groups has grown to 370+ franchisees across lawn & garden, cleanin...

William Beare is the founder of Beare Flooring , a mobile flooring franchise that has grown from its first franchisee to 18 active locations in just 20 months.    Built around a low-overhead model with no traditional showrooms, Beare Flooring focuses on removing non-income-producing tasks while giving franchisees the systems, logistics, and support to sell more and operate efficiently.   In this e...

The hospitality industry is moving into a new era and in this episode of Franchise Everything Podcast, Hog’s Breath CEO Tom Elliott breaks down the five biggest tech trends every restaurant, café, and franchise owner needs to prepare for. From robotics in the kitchen to unified data ecosystems, energy sustainability, predictive maintenance, and AI-powered customer experiences,    Tom reveals what...

Buying a 30+ year franchise brand sounds exciting but the reality is far more complex.    In this episode of Franchise Everything, Glenn speaks with Anya Haywood, Managing Director of Seal-A-Fridge , about what it truly takes to acquire, stabilise, and modernise a legacy franchise business. From managing franchisee expectations to resisting the urge to make fast changes, Anya reveals why patience,...

Ginger White is the co-founder of Hogs Breath , a brand that began as a single casual dining restaurant in Airlie Beach, Queensland, and went on to become one of Australia’s most recognisable national steakhouse franchises. Inspired by sailing trips along the U.S. East Coast in the 1980s, the original idea was shaped by the relaxed coastal culture, casual food, and community atmosphere found in sm...

Mark Carter is an international speaker, trainer, author, and learning and development professional with nearly 30 years of experience in human behaviour, leadership, and performance. From his early days as a tour leader with Contiki in Europe, Mark’s passion for storytelling, people, and learning naturally evolved into a career on stage.   What began as an opportunity to train others in presentat...

Shane Seymour is the founder and franchisor of TV Magic, a nationwide mobile home entertainment installation franchise, and Assembly Magic, a growing flat-pack assembly service brand. With 22 years in business and 45 trucks operating across Australia, Shane has built a system grounded in practical experience and long-term franchisee success.   Specialising in TV installations, antennas, home enter...

In this episode of the Franchise Everything Podcast, Glenn sits down with David Ciantar, Group General Manager of Fabe (Food and Beverage Enterprises), the parent company behind Piccolo Me and Sol Bowl.    David shares how Fabe approaches brand acquisitions, what it takes to integrate a new franchise concept, and why long-term planning matters when building a multi-brand portfolio. He also explain...

Wet-seal CEO Robert Cameron joins the podcast to share how the brand is successfully transitioning long-term applicators into franchise owners through a “work-to-own” pathway.   With many franchisees nearing retirement and challenges finding new candidates, Wet-seal began offering committed team members a chance to buy split territories — creating smoother transitions and faster ramp-ups.   Robert...