Franchise Everything

Tina Yu is a multi-site Sushi Sushi franchise owner with three thriving stores in Oakleigh South, Blackburn North, and Eltham. Originally from China, Tina moved to Australia in the early 2000s to study marketing and finance, taking a part-time job at Sushi Sushi during university.    After graduating, she realised the work she truly enjoyed and excelled at was within the Sushi Sushi system. With s...

Snap-on Tools has spent more than a century perfecting one of the most unique franchise models in the world — a fully mobile, relationship-driven tool business with no retail stores and a fiercely loyal customer base.   In this episode, Adam Wright, Marketing Manager at Snap-on Tools Australia, breaks down the five key things that have shaped the brand into a global powerhouse. From premium produc...

James Riddle, CEO of Plumbing Bros , returns to share how the franchise has evolved from a single idea into a national network. What began as a bold concept allowing non-plumbers to own plumbing businesses has now grown to 11 franchise partners covering 20 territories across five states.   He reveals how AI and virtual assistance are transforming both the head office and franchise operations. From...

Phil Cronin and Darren Schultz are the co-founders of Stellarossa , a Queensland-based café franchise that has grown steadily since opening its first store in 2009.   What began as a simple, coffee-driven concept in Brisbane’s CBD has evolved into a flexible and community-focused brand. From introducing locally tailored menus and expanding into drive-throughs to roasting their own coffee in-house,...

Corinne Whelan is the Practice Group Leader at ⁠LegalVision⁠ , a firm redefining how legal services are delivered through a subscription-based model. With a focus on commercial and franchise law, Corinne leads a team that supports more than 70 franchise networks across Australia, offering unlimited legal access without the burden of traditional hourly billing.   In this episode, Corinne shares how...

In this episode of the Franchise Everything Podcast, Glenn catches up once again with Doug Downer, Founder of Franchise Ready , recorded at the National Franchise Convention in Melbourne. Doug shares how he transformed his side hustle into a globally expanding consulting brand — now operating in Australia, the UK, India, the Middle East, Singapore, and soon the U.S.   Doug explains how Franchise R...

Shane Birt, franchise owner of Seal-A-Fridge Melbourne CBD and Northeast territories, shares his inspiring journey from humble beginnings as a butcher to running his own successful service business.   In this episode, Shane talks about how a call from former mentor and Seal-A-Fridge founder Craig Foxwell reignited his career, leading him to learn the trade hands-on across Victoria. He opens up abo...

In this episode, recorded live at the National Franchising Convention, Glenn speaks with Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman , about the evolving landscape of franchising and small business regulation in Australia.   Bruce unpacks the Schaper Review, recent updates to the Franchise Code of Conduct, and the introduction of a new requirement ensuring a “reaso...

JP Afflick, owner of Hog’s Breath Airlie Beach, shares his 25-year journey with the iconic Australian restaurant brand.   Starting out at Hog’s Breath Darwin in 1995, JP reflects on the early days of the brand’s culture, energy, and sense of family that shaped his passion for hospitality. After co-owning the Byron Bay Hog’s Breath and spending years building ventures across tech, software, and eve...

Sushi Sushi is one of Australia’s most recognized food franchise brands, with over 25 years of heritage in delivering fresh, authentic Japanese cuisine.   In this wide-ranging discussion, Stephen Anders, CEO of Sushi Sushi, shares his journey from global corporate leadership roles in finance, M&A, and marketing including time at Foster’s Group and Treasury Wine Estates to leading one of the co...

Bedshed is a long-established bedroom furniture and mattress retailer with over 45 years in business and a growing national franchise network across Australia.   In this episode, Greg Prussia, National Business Development Manager, explains how the brand has achieved a major breakthrough in reducing store build costs saving up to 75% on key joinery components for new stores.   By leveraging their...

Roll'd is a fast-casual Vietnamese food franchise serving fresh, authentic recipes inspired by Mama Hoang’s home cooking. Founded in Melbourne 13 years ago, the brand has grown to more than 100 locations across Australia and recently expanded into New Zealand.   In this episode, Jarrod Montigue, CEO of Roll'd, shares how the brand continues to innovate and support its franchise partners through fi...

Dr Callum Floyd is Managing Director of Franchize Consultants and a long-term contributor to the Franchise Association of New Zealand.   Based in Auckland, Callum supports both emerging and established franchise brands with feasibility studies, system structure, performance reviews and CFE-accredited training to help franchisees and field teams thrive.   In this episode, he shares a clear picture...

Stephen Giles – Leading Australia Through a New Era of Franchise Regulation   Stephen Giles is one of Australia’s most respected voices in franchising — a senior partner at Norton Rose Fulbright and a long-time industry leader who has shaped franchising policy for more than two decades.   Having served 27 years on the Franchise Council of Australia board, Stephen has drafted countless submissions...

Jay Westbury, CEO of the Franchise Council of Australia (FCA), joins Glenn to reflect on a pivotal 13 months leading the organisation through transformation and renewed momentum.   When Jay stepped into the role, his focus was clear — stabilise the FCA, rebuild confidence, and get franchising’s “mojo” back. In this episode, he walks through how he turned a $1.5 million loss into a $264,000 profit...

How a Mobile Tools Business Works (Snap-on Tools)   Adam Wright is the Marketing Manager at Snap-on Tools Australia, a global leader in professional tools and equipment with over 105 years of innovation.   In this episode, recorded at the Snap-on Tools headquarters in Sydney, Adam joins Glenn to unpack how a mobile tool business really operates, from stocking thousands of products to managing cust...

Andrew Walker is the Chief Franchise Development Officer for Poolwerx across Australia and New Zealand. With years of experience driving franchise growth and training systems, Andrew plays a central role in preparing new franchise owners and their teams for success.   At the heart of Poolwerx is Pool School a structured four-week program blending online learning with intensive hands-on training at...

James Lethborg is the franchise owner of Hog’s Breath Café Launceston. With a lifelong passion for food, shaped by his family’s farming and cooking traditions in Tasmania, James built his career as a chef across hospitals, hotels, and restaurants before stepping into the Hog’s Breath brand.   Starting in 2013 as head chef for the Launceston restaurant, he played a key role in its early success. Fi...

Joel Kleber is the Chief Marketing Officer of Jim’s Group, Australia’s largest franchise network. Since 2019, Joel has led the brand’s content-driven growth strategy, transforming dormant social accounts into a powerful media engine.   With a background in content and marketing, Joel built a team that consistently produces authentic video across YouTube, Facebook, LinkedIn, and TikTok — from franc...

Felipe Gama is the franchise owner of Sushi Sushi in Dunsborough, Western Australia, with a second store soon to open in Margaret River. Originally from Brazil, Felipe moved to Australia in 2018 to study cookery and built his career working in kitchens across Melbourne and regional WA.   With years of experience as a chef, he developed a passion for fresh, high-quality food but also recognised the...

Jim and Rose Stoupas are the founders of Walkers Doughnuts, a brand built on family heritage, food innovation, and a passion for creating memorable customer experiences.   With a long family history in baking and a strong connection to nostalgic Australian culture, they transformed childhood memories of donuts and milk bars into a thriving franchise model. From the beginning, their vision was clea...

Varun Ashok is the founder of Mobile Experts, one of Australia’s fastest-growing mobile repair and accessory retailers.   Growing up in India, he spent his teenage years working in the family business before moving to Australia in 2007 to pursue a Masters in International Business. His early days saw him balancing studies with jobs at Pizza Hut and Vodafone, with no set plan beyond working hard an...

Phil Cronin and Darren Schultz co-founded Stellarossa in 2009, starting as a small espresso bar in Brisbane City before growing it into a well-recognised cafe brand across Queensland. Today, Stellarossa operates with three main models — kiosks, traditional cafes, and drive-throughs each adapted to suit local communities.   With a focus on flexibility, the brand’s menu system combines core items wi...

Tom Elliott, CEO, and Alison Ossendryver, COO, are steering Hogs Breath Café through a period of renewal after challenging years for the industry. With Tom just four months into the role, the brand is seeing green shoots of recovery, including double-digit same-store sales growth, and is focused on capturing market share through strategic planning into FY26.   Leveraging a new centralised data das...

Shirley Chan is the first-ever franchise owner of HIIT Pilates, launching her studio in Surry Hills while still working full-time as a chartered accountant.   With a background in finance and international experience in Toronto and London, Shirley never imagined she’d find herself in the fitness industry, let alone owning a Pilates studio. But a long-standing connection with HIIT Pilates founder C...