Benjamin DelGrosso

Focus On Customer Experience

Business EN ↓ 100 episodes

Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.

Be sure to visit the podcast's website and support the creator: www.benjamindelgrosso.com

Author

Benjamin DelGrosso

Category

Business

Podcast website

www.benjamindelgrosso.com

Latest episode

Aug 1, 2023

Where to listen?

Podcasts in the app Replaio Radio Coming soon

Podcasts are coming to the app soon. Install now and be the first to see a whole new take on podcasts

Get it on Google Play Install for free Android almost 10M downloads · 4.8 rating iOS soon

Episodes

Customer Experience Podcast with Elliot Greenberg 14.04.2022

Customer Experience Podcast with Elliot Greenberg  Elliot is a franchise owner of Sweetwaters Cafe in Scottsdale Arizona.  He talks about how to treat employees to get a positive customer experience.  https://www.sweetwaterscafe.com/locations/

Lewis Vandervalk - Blue Crocus Solutions 11.04.2022

Lewis and I met through a networking group called APEX. Both of us are people who like to take action and so we immediately connected. Also being we are both canadiens made it quite easy. to reach out and connect with the Google My Business and website wizard Lewis www.bluecrocus.ca

Communication with Brenden Kumarasamy 07.04.2022

Communication with Brenden Kumarasamy  How to communicate with your employees, your family members, your team. Communication is important. This episode was great as we talk about emotional intelligence in how you communicate.   If you want to connect with Brenden  https://www.linkedin.com/in/brendenkumarasamy/  https://www.mastertalk.ca/

Austin Linney - Mindset Coach 04.04.2022

#austinlinney #mindset #coach  You can connect with Austin www.austinlinney.com Watch the You Tube video https://youtu.be/WAkLSQrmuuc

Darragh Holland - Email Marketing 31.03.2022

Customer Experience Podcast with Darragh Holland   From Monaghan Ireland Darragh explains to us how he owns and operates a gym Dutchys Fitness Cavan & Dundalk. He also runs an email marketing business.   You can connect with him  dutchysfitness.com https://www.linkedin.com/in/darragh-holland-5b90b0211/

Sean Matson - CardoMax 28.03.2022

Sean Matson talks about CardoMax, how to have an idea as an Entrepreneur that was not successful but build upon everything they learned from that journey to create more companies that are successful.  To connect with Sean https://www.cardomax.com/ To view on YouTube https://youtu.be/xWFM7kPG2EA

Andie Herrick - Systems and Processes 17.03.2022

Andie Herrick views business as a system. Owner of United Business Solutions. She is a piranha. http://www.untied.work/

Erin Vail - Trendue Salon & Spa 14.03.2022

Erin and I had an amazing chat on customer experience. So much so we chatted for another hour off camera when we finished recording. #podcast #ErinVail #customerexperience Here is how to connect with Erin Salon Business https://www.trendue.com/ Facebook https://www.facebook.com/erin.vail.739

Greg Birch - Advantage One Brokers 10.03.2022

Greg Birch from advantage one brokers talks about Customer Experience. He talks about 1st Phorm, Many books including the Purple Cow, They ask you answer, 75Hard.  If you want to connect with Greg https://www.facebook.com/profile.php?id=100007233527964 You Tube Channel https://www.youtube.com/c/AdvantageOneBrokers If you want to hear our other episodes https://benjamindelgrosso.com/podcast/

Mike Machin - Machine Studio Graffiti Supply 07.03.2022

Mike Machin owns and operates Machine Studio #Graffiti Supply. 2 locations 1 in Las Vegas and 1 in Los Angeles. We had a great conversation about human interaction #customerexperience #Entrepreneur Business https://machinestudio.com/ Graffiti Machine Podcast https://graffitimachine.com/

P.J. Reilly - Wholesale Land USA 03.03.2022

P.J. Reilly give us his perspective on #customerexperience #podcast #pjreilly   He buys and sells land. I call him a genius because I think it is his genius his business model.   To connect with P.J.  www.wholesalelandusa.com  www.shoplandlife.com   Facebook https://www.facebook.com/profile.php?id=564097712  LinkedIn https://www.linkedin.com/in/pjreilly1/

Patrick Zeller - Automotive Internet Sales Manager 28.02.2022

Patrick Zeller has worked in the automotive industry since 2014. He has held positions such as Financial Services Manager, Sales Manager, Internet Sales Manager, and more. Prior to that he worked at McDonalds as a manager learning about customer service, system and processes.  To connect with Patrick https://www.linkedin.com/in/patrick-zeller-4b0ba4159/

Mitchell Deskis - Customer Experience 24.02.2022

Mitchell is in the roofing business. Noone says a roof is sexy. Take a listen https://www.facebook.com/mitchell.deskis https://www.ifcroofing.com/

Brian Chan - Ergo Automotive 21.02.2022

Brian Chan has worked in the automotive industry for many years. Starting out as a technician and moving up the ranks all the way to management. He then decided a few years ago to open his own business. He focused on word of mouth marketing which keeps growing his business. You can reach Brian on Facebook https://www.facebook.com/brian.chan.50 Business https://www.ergoautomotive.com/ service@ergoa...

James Chevrette - Professional Sales Rep 15.02.2022

James and I have known each other for over 20 years. I use to call him and tell him he sucked and then the next day call him and say Thank You. That was our love and hate relationship of him working in Tech Support. Either way James has been in the consumer electronics industry for many years and has lots of knowledge he can share.

Kyle Reed - Owner of Timberline Marketing 07.02.2022

Kyle Reed owner of Timberline Marketing talks with us about how he helps his clients get there message out about there customer service. How he helps them with organic content.  www.thetimberlineagency.com www.kylegreed.com Connect with Kyle on Facebook link below. https://www.facebook.com/kyle.reed.16

7 - Episode 4 - Tracy Dueck - If there is 1 thing you could change in the entire world today, what would it be and why? 03.02.2022

Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada.  If there is 1 thing you could change in the entire world today, what would it be and why?

7 - Episode 3 - Tracy Dueck - Is there a book you have read that has influenced your life? 02.02.2022

Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. Is there a book you have read that has influenced your life? Great Book- Gift By The Sea https://www.amazon.ca/Gift-50th-Anniversary-Anne-Morrow-Lindbergh/dp/0679732411/ref=asc_df_0679732411/?tag=googleshopc0c-20&linkCode=df0&hvadid=292969812927&hvpos=&hvnetw=g&hvrand=...

7 - Episode 2 - Tracy Dueck - What has stood out to you as the biggest change in customer interaction? What is 1 thing you do, or have done to provide a positive experience? 01.02.2022

Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. When you look around at the world today, what has stood out to you as the biggest change in customer interaction? What is 1 thing you do, or have done to provide a positive experience?

7 - Episode 1 - Tracy Dueck - What was your most memorable experience as a customer? 31.01.2022

Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. What was your most memorable experience as a customer?  https://www.tracycakesonline.com/

Chris Warnes - Author of "Dominate Your Day" - Warrior Consulting 24.01.2022

Chris Warnes is a serial entrepreneur with a military background. He is constantly pushing himself to the next level. Some great value in this discussion.  https://chriswarnes.com/ Warrior Consulting  Helping you plan, build and scale your life and business with purpose Buy Chris Book Below https://chriswarnes.com/book/

Benjamin Austin - Luxury Retail Sales - BSN 4 Pros 17.01.2022

Benjamin Austin has worked great places like Nordstroms, Chanel, and many more. It is all about building relationships.

Jamie Hyde - Real Life Experience 11.01.2022

Jamie and I have a great conversation about customer experience. How do you want your motorcycle buying experience to be?

Wayne Oberst - Sales Rep Always Finding A Way To Differentiate Himself From Others 05.01.2022

Wayne is currently the Weber BBQ Sales Rep. He has worked for big companies such as Dyson, & Pioneer Electronics. Listen to the conversation.

Yazmin The Operations Specialist 30.12.2021

Yazmin and I talk about what we see in the world today. Some great experiences and an overall great conversation. Her focus on people is very unique. 

Listen to the Focus On Customer Experience podcast in Replaio

Radio and podcasts in one app - free, with no sign-up. Install today and do not miss the launch

Get it on Google Play

Replaio is not a podcast publisher; show names, artwork and audio belong to their authors and are distributed through public RSS feeds.