Benjamin DelGrosso
Focus On Customer Experience
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
Be sure to visit the podcast's website and support the creator: www.benjamindelgrosso.com
Author
Benjamin DelGrosso
Category
Podcast website
Latest episode
Aug 1, 2023
Where to listen?
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Episodes
Thoughts, Traumas, & Toxins with Dr Jesse jacobs 01.08.2023 30:36
Self Limiting Beliefs with Dr Jesse jacobs I am the first doctor in my family. Entire family are federal agents for the US Government. I went doctor route because I knew I could be my own boss. US GOVT wouldn't give me that. Went through some really tough times with my wife when I was going through my residency. Living under poverty line, food stamps, kids on medicaid, etc. Fought through it,...
BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio 25.07.2023 24:37
BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio I have spent the last 17 years not just selling products and services but learning how to go out and actually develop business, create routines and consistency, develop discipline, and make a bigger impact on those around me then just money! My sales and management career started in retail with Verizon Wireless before working in their...
The Fundamentals with Dalton Campbell 18.07.2023 26:46
Connect with Dalton Financial Advisor at Anchor Financial Group https://www.facebook.com/dalton.campbell.39
Personal Injury Law with Matt Segal 11.07.2023 33:57
I am still so surprised to hear that MOST people do not really know the basics behind a personal injury action, and even more surprising, they ARE NOT PURSUING VALID CASES because of the worst misconception out there – that they cannot afford to pay for a lawyer. This post is a reminder that everybody needs to pay attention to. It is still shocking that a vast majority of people still do not under...
Living With No Limits - Joe Kincaid 04.07.2023 48:24
Living With No Limits - Joe Kincaid Joe built his Nutrition Center and decided to expand too quickly. He had a business partnership end quickly and ended up in massive debt. At one point he lived in the back of his Nutrition Center just trying to get by. He came out on top and his business is still standing today. Connect With Joe https://www.nolimitsnutritioncenter.com/ https://www.facebook.com/j...
Teaching Individuals Practical Skills - Clinton Pigeon 27.06.2023 42:52
Teaching Individuals Practical Skills - Clinton Pigeon Clinton and Robyn own a restoration business. Seeing the ever changing world, they started to notice that a lot of kids are not being taught practical skills. So they decided to go all in TIPS Institute. Things that maybe you and I may take for granted, that we were taught at a young age does not get taught anymore. Looking at simple things su...
Discipline with Brian Bott of Sports AdvantEdge 20.06.2023 32:11
Brian Bott has been a performance strength coach for 20 years. He has worked with professional football players like Russell Wilson, Gabe Carimi and Travis Frederick. Athletes walk through the door at Sports AdvantEdge and leave with state championships under their belt. Bott says the accolades are not what he remembers most from his career. “I remember after a game when you hug an athlete who has...
Dealing with Overwhelm - Sammy Farrens 13.06.2023 36:47
Develop mental toughness to build relationships, yourself and your business. Unlock your potential. Find the value in yourself. Cut through the bad habits and mental barriers that have been holding you back from attaining your highest level of success. Then go out and live the life you’ve always desired! Sammy Farrens, NLP Master Coach and CEO of Mental Edge will help you discover your greatness b...
Leadership & Building Relationships with clients - Rocky Anderson 06.06.2023 33:17
Rocky Anderson owns and operates a wastewater engineering company. Your house will not exist without having someone come in and figure out how to make it all work. Connect with Rocky https://www.facebook.com/rocky.anderson.96
The Spiral Journey with Lori Kinsey 30.05.2023 1:01:33
It takes extreme heat to create transformation. It is in your darkest moments, when your world is burning down, that you find out EXACTLY what you are made of. It is at this point of combustion that magic happens. Transformation. A rebirth. And then . . . YOU RISE. Connect with Lori lorikinsey.com
Focus On Customer Experience with Maura Stara 23.05.2023 47:30
Focus On Customer Experience with Maura Stara You don't need someone holding you accountable.⠀⠀⠀⠀⠀You need someone who believes in you more than you might do.⠀⠀⠀⠀⠀As a high performer, you’re smart and world-class at your craft.⠀⠀⠀⠀⠀Your ability to persuade people is strong.⠀⠀⠀⠀⠀That’s what’s got you to where you are today.⠀⠀⠀⠀⠀This brings the risk that you persuade a coach into believing your...
Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza 16.05.2023 39:40
Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza Frank Mendoza is a highly respected and award-winning analytics leader with over 20 years of experience in Strategy, Customer Experience and Data Science. He is the founder of Catalytics, a service company that helps Fortune 500 companies like Nike, Kelloggs, Keurig Dr Pepper, and Jim Beam to execute actionable AI a...
How To Increase Customer Lifetime Value in eCommerce | Valentin Radu 09.05.2023 28:14
How To Increase Customer Lifetime Value in eCommerce Acquisition costs are going up. The competition is getting higher in the eCommerce landscape. Many companies find that their business model is not that lucrative anymore. So, they wake up to the new reality: it's vital to extract more value from the existing customers. The cruel reality is that they don’t have the resources & know-how...
Create Cultures of Intention with Anne Donovan 02.05.2023 31:51
Anne Donovan, SPHR, SHRM-SCP I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to...
Situational Leadership with Stefan Joens 25.04.2023 32:33
Situational Leadership with Stefan Joens
Helping Automotive Dealers Connect with Robin Wilson 18.04.2023 48:09
We are a group of passionate social media ROCK STARS. We dig deep into each platform and discover what is trending, current and relevant. We find the magic place where our best content meets your ideal customer. What We Do Our team is dedicated to driving social ROI. “What does that mean?” I can hear you asking that question now. So, here’s the deal, your customers are on social media, more than 1...
75 Hard Changed My Life | Oliver Goulet 11.04.2023 43:41
75 Hard Changed My Life with Oliver Goulet #75hard #75hardchallenge #entrepreneur Growing up I was the fat kid… The fat kid who got bullied everyday.. The fat kid who had low self-esteem.. The fat kid who didn’t have any confidence.. A kid who couldn’t look at himself in the mirror without being disgusted.. Then one day I flipped the switch and said I don’t want to live like this anymore… I starte...
Why Meetings Suck with Jesse Frye 04.04.2023 37:26
Why Meetings Suck with Jesse Frye Jesse Frye is a devoted father of four and husband to his remarkable wife, Lindsay, a social worker who works with adults with intellectual disabilities. He is the CEO of TheBusinessBlueprint and ScaleLegal; We are on a mission to help 5k service-based businesses take their client experience to the next level. Jesse has extensive experience assisting and guiding...
Red Thread Leadership with Sonya Shelton 28.03.2023 30:35
Red Thread Leadership with Sonya Shelton BiographyWhen it comes to navigating the ins-and-outs of business, Sonya Shelton has seen it all: From successful startups with brand new ideas to well-established Fortune 500 companies. Sonya Shelton founded Executive Leadership Consulting (ELC) in 2007 from her passion for partnering with leaders and high achievers to create a clear vision and build work...
How Car Values Work with Roger Clappe 21.03.2023 33:54
Roger Clappe is a 15-year senior leader in the automotive industry with deep expertise in automotive eCommerce, retail, wholesale, and emerging technology. Roger's experience was instrumental in building companies such as TradeRev (a part of KAR Global: NYSE), Webuyanycar.com, and WhipFlip, which he now heads as Founder & CEO from the ground up. His expertise in developing cross-functio...
Empathy at Work with Georgia Reynolds 14.03.2023 39:34
Empathy at Work with Georgia Reynolds I'll meet you where you are with curiosity and empathy, helping you to develop more trust with yourself and others, seeing us as human beings, not human doings. I've spent 26 years working with people in their most trusting and vulnerable moments, and because of that, I’ve gotten to know people in a meaningful way. From clients in my salon chair to dreamers at...
CustomHER Experience with Katie Mares 07.03.2023 29:23
CustomHER Experience with Katie Mares Katie began her customer experience journey in 2007 and never looked back. She used her passion for creating experiences and to jump start a career focused on helping organizations create memorable and measurable customer experiences. Katie has navigated various industries, studied from the best and made it her mission to become a brand experience expert. As a...
How Can We Improve the Skill of Our Workforce? 28.02.2023 32:58
How Can We Improve the Skill of Our Workforce? A Customer Satisfaction Leader, Certified Project Manager and HR Professional, with 25 years of experience developing High-Performing Teams. In the corporate environment, Beverly held positions ranging from coaching unionized customer-facing employees, to leading a major Business Process Outsourcing, to Labor Relations Manager owning the Grieva...
Daniel Viduya - Support Zebra 21.02.2023 44:56
As an adolescent, sleeping on park benches and eating out of trash bins was the norm for Daniel, who learned the importance of hard work and determination while growing up with hardships in the Philippines. Now living in Mexico, Daniel has mastered the art of Customer Service and Sales for more than a decade. For years he worked under sweatshop-like conditions in call centers and is passionate abo...
How to Build a Culture Where People Want to Stay with Shahrzad Nooravi 14.02.2023 32:14
Dr. Shahrzad Nooravi is an organizational psychologist, Master Certified Coach (MCC) and principal of Strategy Meets Performance, a leadership consulting firm that partners with leaders of mid-sized to Fortune 500 organizations to help them create engaging, innovative and productive cultures. She uses her 20+ years of experience in learning and development, change management, team-building, coachi...
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