Benjamin DelGrosso
Focus On Customer Experience
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
Be sure to visit the podcast's website and support the creator: www.benjamindelgrosso.com
Author
Benjamin DelGrosso
Category
Podcast website
Latest episode
Aug 1, 2023
Where to listen?
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Episodes
Why don't employees see the big picture? Kevin Herring 07.02.2023 36:13
Why don't employees see the big picture? #employees #bigpicture #leadership Kevin Herring is a recognized expert in team and business unit turnarounds and creator of the 90-day Turnaround, a unique program for building great leaders and transforming any workgroup into a highly engaged, high performing team in just 90 days. Kevin has been featured as a national confer...
Appreciation Advocate Leaving a Lasting Impression with Steve Buzogany 31.01.2023 28:21
Steve is the Founder and CEO of The Appreciation Advocate. Since 2012, Steve has been a small business owner who focused his business around one thing...building deep and meaningful relationships. By doing so, he was able to sell nearly $100M worth of real estate working 3-4 days a week and while taking off 1-2 months per year. Today, Steve helps other small businesses quickly stand out among the...
What is a thought leader and why should you care with Nicky Billou 24.01.2023 39:45
What is a thought leader and why should you care #podcast #nickybillou #ecircleacademy The link is to a complimentary breakthrough call, so that your listener will get clear on why they are stuck in their business and have a roadmap to get them unstuck and to the next level. https://www.ecircleacademy.com/appointment Nicky Billou is the #1 International Best Selling Author of the...
Why Words Matter with Terre Short | Focus On Customer Experience 17.01.2023 37:02
Why Words Matter with Terre Short Terre Short is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Through coaching, speaking, and facilitating she h...
The Big Picture People - Craig Smith 10.01.2023 30:02
I am convinced that helping employees to see, understand and interact with their organisation’s 'Big Picture’ is a significant enabler in creating an engaging and purposeful work experience for them. Since 1999, The Big Picture People has helped hundreds of large and blue chip clients share their big pictures with their people. Our unique approach combines visualisation, gamification, socia...
The People IQ Expert - Sherene McHenry 03.01.2023 49:47
The People IQ Expert - Sherene McHenry The People IQ Expert, Dr. Sherene McHenry, is a former graduate professor turned full time speaker and author. Sherene has spoken on three continents, authored multiple books and writes a syndicated magazine column on leadership and interpersonal issues in the workplace. Sherene has a PhD in Counselor Education, is a Certified Speaking Professional and past p...
Jason With A Felony 27.12.2022 51:05
ex con. ex junkie, ex dead beat. After 30 years of losing I got it right. Got off the needle. Lost 70 lbs. Started 2 businesses and started winning. currently have 55.000 followers on Tik Tok and emerging on other platforms. I speak about my personal experiences in the real version. Fluent English. God, getting right, felons rights...
Intentionally Designing Culture with Mitch Gray 20.12.2022 44:16
Mitch Gray has combined over two decades of experience as a former pastor, life coach, entrepreneur, community developer, and creator to develop a brand of leadership that is at its deepest level- human. Taking his heart for inspiring others and his passion for empowering leaders, Mitch creates the space needed to consider a new way of leading. Mitch is the creator and host of The Mitch Gra...
Leadership and Management with Kevin Gazzara 13.12.2022 45:13
Leadership and Management with Kevin Gazzara Dr. Kevin Gazzara - CEO of Magna Leadership Solutions, Management & Leadership Expert, Executive Positive Intelligence Coach, Professor at 5 Universities, Speaker, & Author of The Leader of OZ. Kevin worked for 18 years at Intel Corporation in positions from Program and Product Management to Leadership Development. He holds a BS in Commerc...
Leadership and Organizational Transformation with Heather & Anne 06.12.2022 45:52
Anne & Heather wear many hats – Consultants, Executive Coaches, Trainers, Speakers and Authors – adapting their expertise and solutions to meet the needs of their clients. They bring a unique depth and breadth of knowledge and experience that gives clients the benefit of all of our disciplines to help them achieve their goals. As experts in human development and behavioral change, leadership a...
Customer Retention is the new acquisition with Rajiv Lamba 29.11.2022 41:19
I'd like to introduce Rajiv Lamba , Founder and CEO of Neurosensum & SurveySensum, Rajiv is a seasoned Market Research expert and he firmly believes in building ‘Quality Leaders for Tomorrow'. Some of his clients are Mercedes, BMW, Nissan, Honda, Allianz Insurance, Manulife Insurance, Apria Healthcare etc Rajiv can share insights for you and your audience on: How Ecommerce brands l...
Inspiration for Entrepreneurs John's Crazy Socks 22.11.2022 38:04
Inspiration for Entrepreneurs John's Crazy Socks Mark X. Cronin is the co-founder, along with his son John, of John’s Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business. Mark advocates for the rights of differe...
Texas Trash Talker Stacy Savage 15.11.2022 29:35
Texas Trash Talker Stacy Savage Biography Stacy Savage was born and raised in Southeast Texas where her parents worked at oil refineries for a collective 75 years. Her personal experience with hazy skies, rotten egg smells, and cancers in her family drove her down a professional career path to protect the planet. Mrs. Savage has been a “recycling nerd” for 20 years starting out as a door-to...
Grow Your Business with Adam McChesney 08.11.2022 31:53
Owner at Hite Digital and Owner at Auto Glass Repair of STL Connect with Adam https://adammcchesney.com/?fbclid=IwAR3vwgai1uPxyRn6yp3lM7Xmb_7bhSp7Uao-TXDsNRAYblwGO5_1LPeFRAc https://www.facebook.com/adam.mcchesney.3/ https://www.linkedin.com/in/adam-mcchesney-b21b1256/ https://www.youtube.com/channel/UCpVEiZC31oJ8Wzs16Dqm50A https://www.tiktok.com/@adamlmcchesney
Serial Entrepreneur Angela Goodman 01.11.2022 34:48
https://www.facebook.com/angela.j.goodman
Fix Your Credit with Dylan Shively 25.10.2022 1:00:08
Dylan Shively is a published author (The Credit Files), father, husband, and army veteran who started his company James Warren Group in 2017 with one goal in mind. Helping others achieve what they thought to be the "impossible". Keeping that in the forefront of every business decision made daily, the business has grown into 23 different states and is currently serving over 3,000 clients! Dylan has...
Are You Playing the Right Game of Business? Patti Mara 18.10.2022 45:22
Are You Playing the Right Game of Business? Patti Mara am the author of the book: UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans; and am the owner of Maranet Inc., the creator of the Profit Generator Program* and the Breaking Through Barriers Program*. I have worked with hundreds of entrepreneurial operated businesses to reposition them for success and dramatically incr...
Your Brand Marketing with Ben Baker 11.10.2022 44:53
Your Brand Marketing with Ben Baker Ben has been helping companies, and the people within them understand, codify, and communicate their unique value to others for more than a quarter of a century. He is the president of Your Brand Marketing, an Employee Engagement Consultancy specializing in helping companies communicate more effectively inside their organizations. He is t...
Workplace Communication with Antoni Lacinai 04.10.2022 48:17
Antoni Lacinai, Workplace communication expert, support conscious leaders and organizations who want to be world class communicators, have more fun at work and get better results. Quick facts: International keynote speaker and communication coach Author and co-author of 14 books Rated as the top 100 most popular speakers in Sweden Bronze medalist in the Swedish championship of storytelling...
Customer Engagement with Michael Solomon 27.09.2022 42:36
Michael “wrote the book” on understanding consumers. Literally. Hundreds of thousands of business students have learned about Marketing from his books including Consumer Behavior: Buying, Having, and Being -- the most widely used book on the subject in the world. Michael’s mantra: We don’t buy products because of what they do. We buy them because of what they mean. He advises globa...
Flying Beyond First Class with Mark Ross-Smith 20.09.2022 45:36
The first half of my career, I invested in social media and customer loyalty in the telecommunications industry. With my co-founders, we developed, built, managed, and eventually sold the largest Australian owned social network. We achieved that over 7 years, 800,000 members. Major global brands as our customers. Millions in revenues. Profitable. Successful exit. The next stage in my career is air...
Customer Experience with Jonathan Young 13.09.2022 40:35
Health Insurance Specialist at JY The Insurance Guy I help people improve their situation by providing them with enough information to make an intelligent decision when it comes to their health coverage needs. Connect with Jonathan https://www.facebook.com/JYtheInsuranceGuy
Website Design with Christy Kiltz 06.09.2022 59:13
Website Design with Christy Kiltz “My passion is more than building websites... it's a desire to see every business owner with a thriving website that helps drive their goals.” For a free Engagement Audit, send me an email with the subject line "Engagement Audit". Or, if you're dealing with a pain point on your site and would like to chat about the possibilities, send an email with the subject lin...
Customer Experience Expert Paul Rutter 30.08.2022 51:29
Customer Experience Expert Paul Rutter Paul Rutter is an Expert in Creating the Experience of a Lifetime. Recognized by USA Today, ABC, NBC, MarketWatch, and FOX, Paul Rutter is a customer experience expert, speaker, bestselling author, and founder of the More Than Perfect™ service model. Over the past three decades, Paul has managed and guided some of the largest and most luxurious cruise ships i...
Developing Customer Experience with Nathan Schock 23.08.2022 44:43
Nathan Schock - Developing Customer Experience Do Your Employees Care? Develop a world-class company culture. Design a remarkable customer experience. Grow your business from the inside out. We help service-based businesses solve the two most common barriers to growth: Apathetic employees and unhappy customers. If employee disengagement is costing you customers, FiveFour c...
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