fitSpot Guru

What We Cover In This Episode: How to approach classifying a lead in your business [1:25] The three main qualifiers to use for old leads [2:55] What are the most common methods used to reach out to old leads [4:28] Some best practices for old lead follow up [7:49] Specific offers that Cherise would recommend you pitch to old leads [10:53] Quotes: "We want to be careful that if we have 300 clients...

What We Cover In This Episode: What you can do to identify or make sure the sale you are hosting is on brand with your studio [2:07] How to approach running two locations, with polar opposite environments, when deciding on intro offers and more [5:16] Ways the pricing menus differ between her two locations, plus the various memberships that they offer [5:39] Our thoughts on new client acquisition...

What We Cover In This Episode: In term of visibility, What App&Admin means in terms of visibility [1:13] App&Admin hosts what you want visually available to the public [2:23] What Admin Only is all about  [3:12] Where to find the visibility options in your Admin Only [6:43] A helpful tip if your sales process is autonomous for the client [8:40] Quotes:  "If there is no reason to restrict visible a...

What We Cover In This Episode: Introducing the fitDEGREE Business Portal [1:30] What a community partnership looks like and how the relationship works  [3:10] Tips for identifying the types of businesses that you should align with in your community [5:54] Advice on the quality, quantity and maintenance of partnerships [9:33] What you can do to ensure that you are being a good partner and placing v...

What We Cover In This Episode: More on what being a brand advocate entails [0:47] The story of fitDEGREE and True Moon Yoga [3:10] What to consider when making the platform switch to fitDEGREE [8:21] Why delaying this move only makes things harder as time passes [13:16] Some challenges to be aware of when switching platforms [14:00] The ways which Emily has designed her studio to be unique from ot...

What We Cover In This Episode: What exactly a "brand advocate" is [0:37] How Lindsey entered the fitness world and what made her fall in love with this industry [3:37] Why she really resonated with spin and the mental and physical aspects of it [7:57] Lindsay's experiences being a business owner in the beginning, wearing all the hats and then transitioning into building a team to work with her [12...

What We Cover In This Episode:  The steps to take to begin building your plan for upcoming change [1:44] Best practices to communicate and train with staff about upcoming changes [2:58] When to roll out change to clients, and how to support this in studio and on your social media platforms [3:20] Tips for executing social media posts effectively [5:54] What to know about communication timing when...

What We Cover In This Episode:  ​​What our sales process looks like at fitDEGREE, and why others should consider adopting a similar model [1:21] How to use the sales process to qualify potential clients [2:58] The way we use our standard demo process when trying to qualify potential clients [6:49] What is the top selling point that brings clients to fitDEGREE [8:56] The biggest deterrent or roadbl...

What We Cover In This Episode: A review of your website from your client's perspective [1:19] How to set your website widgets or buttons through your admin for increased accessibility [2:18] What to do to configure your fitDEGREE schedule widget [5:10] A look at the one-on-one widget [7:05] How the announcement widget gives you the ability to post your announcement feeds into your website [8:21] W...

What We Cover In This Episode: Ali talks about her business merging with another and how she was able to foster a solid community during this process [1:32] The importance of setting the tone and voice of your business, getting to know your members, and hiring like-minded staff [4:05] Ideas for fostering relationships between members [5:18] Ali's advice for preparing to build your dream community...

What We Cover In This Episode: Cherise's journey into entrepreneurship to where and what she does today [1:16] Nick looks back and recalls moments and events that led him to developing a tech start-up [3:40] The importance of leading with your mission [6:34] How to approach defining, or redefining, your why [9:57] The reasons that a business plan is not just optional, it's a necessity [11:24] Ways...

What We Cover In This Episode: What progressive web apps are all about [1:25] Why fitDEGREE chose a progressive web app and the benefits this approach gave us and our clients [3:54]  The reasons that web-based apps are crucial in this industry [7:59] How having a progressive web app sets us up for continued success in the future [9:38] Where our best ideas always come from [10:58] Quotes: "For the...

What We Cover In This Episode: How we strive to set the FitFam apart from other software clients [1:07] The social features you'll find within the app [1:39] The way that having friends on the app is a game changer changer for your clients [2:23] Using friend requests for clients who are looking for connection and community [3:59] How friend requests work for the person who prefers to come in and...

What We Cover In This Episode: Determining the best time frames for late versus early cancellations [1:59] Best practice for no-call, no-shows and late cancellation fees [5:26] Whether or not cancellation policies should mirror themselves for all registrable types [7:12] Tips for establishing and enforcing membership cancellation policies [8:45] How to approach telling your clients to submit their...

What We Cover In This Episode: Key terms and vocabulary within the software to be aware of  [1:19] The difference between a company admin and a FitSpot admin [2:38] Manager's roles within fitDEGREE, what their access allows and restricts [4:40] A look at access for team members [5:58] How to approach setting your staff up for success by evaluating their roles [7:06] What are the different views in...

What We Cover In This Episode: Two very exciting fitDEGREE announcements from Nick [0:33] Starting with the admin side of things, how you can utilize the new apps' full potential [2:45] The way that admins that have the On The Go app can utilize push notifications and client-facing reports [4:09] Access levels for company admins and fitSpot admins, managers, and studio team members [6:25] The Kios...

What We Cover In This Episode: What we need to do with our staff before we start giving feedback [1:57] Why feedback is often viewed as negative [3:30] Different ways that you can provide feedback to staff members [6:18] How to provide more impactful feedback to our staff members [8:25] What to do to encourage your team members to provide feedback to you as a studio owner and operator [11:46] Why...

What We Cover In This Episode: The very first step to take to continue your education as a leader [2:34] How studio owners work toward encouraging feedback as an approach to continuing education and growth [4:28] Open form resources for growth and development [6:24] Strategies to allow for continued education [8:08] The way that you should prepare for coaching calls as a business owner [11:05] How...

What We Cover In This Episode: Why it is so important to supply your client base with continuing education [0:47] What continuing education will look like in your studio if you want to have informed consumers [1:26] How continuing education for clients will impact both their both physical and mental health [2:33] Ways to foster starting, or continuing, a focus on physical and mental health [3:03]...

What We Cover In This Episode: Why taking the time for initial staff training on your software is key [1:21] Tips for regular training and knowledge check-ins [2:46] Best sales practices for your staff to use [3:05] Why they must know and understand studio policies [4:20] Some studio and/or local initiatives you can use  [6:15] How to empower your staff outside the studio [7:24] What can you do to...

What We Cover In This Episode:  What a referral is within fitDEGREE [1:54] A bit about referral codes and links, and where to find them with the client app [3:24] What exactly happens once the client receives the link or code [6:05] A look at referrals from the admin side [6:24] How to begin implementing a referral program as a studio owner [8:00] Ways to filter and sort referrals within the fitDE...

What We Cover In This Episode: Why we have integrated social features into fitDEGREE [1:04] A look at the standard social features, such as digital gift cards [3:21] Digital gift card share links and how to utilize them [5:46] What to know about the share icons [7:17] A breakdown of the internal social features of friends list and requests [8:38] What the announcement board feature is about [13:11...

What We Cover In This Episode: How Cherise defines client appreciation [1:24] The benefits of showing authenticity [2:43] How happy clients will equal long-term clients [3:25] A look at growth through referrals [3:39] How to use quarterly client check-in to show client appreciation [4:23] Using B2B partnerships to give your clients special discounts [5:06] The importance of giving a personal touch...

What We Cover In This Episode: How all social gifting is a studio choice that can be enabled or disabled [1:32] The various social gifting features that are available to admin [3:43] The timing on gifting versus gift cards [5:46] Ways to purchase an event or series from your live calendar [6:22] A look at the client app social gift purchasing and purchase as a gift card versus account balance [7:3...

What We Cover In This Episode: What an intro offer is in fitDEGREE [0:46] A breakdown of the intro offer creation process [3:02] How your clients will see your intro offer displayed [5:51] A few nuances with purchasing intro offers [6:51] What to be aware of with expiration timelines [8:11] How Intro offers are not compatible with discounts [9:17] Tips for testing and tracking your intro offers [1...