fitSpot Guru

What We Cover In This Episode: Reframing the way you look at sales [1:35] How "organic sales" is defined [3:04] What to do to insure you are putting business practices in place to get organic sales [3:56] Tips for preparing your staff for organic sales [5:35] Cherise's thoughts for committing to the process [7:54] The role that getting to know your clients and their needs will play in the organic...

What We Cover In This Episode: What a pay scale is within fitDEGEE [1:04] A look at class pay scales [3:05] Defining pay rules for class groups [3:47] How to cap total bonus pay [6:55] What to do to allow total check-in bonus [8:25] How to enable payment method bonus [9:32] A breakdown of one-on-ones, event, and series pay scales [10:13] Pay scales in action! [12:09] Quotes: "Every pay scale has i...

What We Cover In This Episode: How to categorize items within fitDEGREE to label areas of your client base [1:04] Where can you use tags within the fitDEGREE system [1:56] What is the purpose and benefits of adding a tag [2:34] The way to tag for discount purposes [2:58] A look at the client tagging section [5:42] What the general client tags are [7:20] How to approach revenue reporting for discou...

What We Cover In This Episode: How Apple is extending their deadlines - again [1:04] The most recent message they are now giving to developers [1:37] What their timeline of guideline changes from 2020 until today has looked like [3:50] The new timeline of deadlines for in-app purchases [8:14] How this change will affect your current client base [10:03] What action steps fitDEGREE is suggesting for...

What We Cover In This Episode: ​​What the first and last name requirements are in the fitDEGREE system [4:17] Email addresses as the starting point of all client communication [6:34] Why phone numbers can still be a barrier for barrier of entry for some people entering your studio [8:03] The reason that getting your students' physical addresses is still important, even though they are coming to yo...

What We Cover In This Episode: Why you need to know who your audience and clients are, and where they come from, when it comes to marketing and sales [1:26] The importance of providing value first [2:02] What role consistent calls to action will play in your marketing [2:29] How video has become "the name of the game" when marketing your products and services [3:09] Some ways to start practicing t...

What We Cover In This Episode: An overview of the positions within fitDEGREE's client-facing teams [1:17] A look at the behind-the-scenes teams at fitDEGREE [4:13] A breakdown of the fitDEGREE partners [10:48] Additional resources and content you can leverage [12:13] A reminder that we are here for you and your clients [16:02] Quotes: "fitDEGREE is still very grassroots and up-and-coming." [Megan,...

What We Cover In This Episode: Helpful tips to protect yourself from disputes [3:06] Ali's process of handling disputes within fitDEGREE [6:37] How to define the phases of the dispute process [8:20] What the fitDEGREE process looks like when reaching out to studio owners [11:36] Ways that clients of fitDEGREE can approach chargebacks [17:55] Quotes: "Be in constant communication with your clients...

What We Cover In This Episode: The main things to consider when implementing childcare into your software [0:55] How to set up unique accounts for parent and child [2:54] Ways to establish your relationships inside of fitDEGREE [3:21] Positives and potential downfalls with the first method [6:31] Method Two: All registrations are made under the parent account [6:58] How to use staggered start time...

What We Cover In This Episode: Retention focal points to pay attention to as a business owner, and what is the biggest report to focus on when doing this [2:30] Why expiring memberships need to be watched closely [5:23] How to handle past due bills when the situation arises [6:45] The importance of checking unpaid registrations [9:27] Class pack reporting, and why offering this option to clients s...

What We Cover In This Episode: What to consider on reporting of intro offers, purchased and expiring [3:35] Tips for if you're looking to adjust your intro offer or pivoting your business model [5:04] How to identify conversion data within the fitDEGREE system [6:31] The difference between most sold versus most converted [8:01] Ways to pull your total sales reports [10:12] What you should focus on...

What We Cover In This Episode: Automatic refunds from the admins and client experience, and what happens if you don't automatically refund the client [2:18] How to mark as compensated, without using auto-refund [3:54] Tips for noting clients' accounts that some type of refund other than auto-refund has been performed [4:52] How the process of refunding for a series will differ from that of an even...

What We Cover In This Episode: What the main registrables are within fitDEGREE [1:02] The pricing options available for the different registrables within fitDEGREE and how this will impact your business model [2:13] The importance of defining your pricing model and business model before you utilize the registrables [3:40] The key benefits of using classes as an event [5:20] What to consider when d...

What We Cover In This Episode: The studio owners experience with cancellations and refunds [2:19] What to realize about refunds, auto refund and/or compensation with a non-auto refund [4:07] The timelines for voiding a cancellation charge within the app [6:40] What a cancellation will look like from a client's perspective [8:42] A feature of fitDEGREE that outlines an early cancel versus a late ca...

What We Cover In This Episode: Where to find the cancellation policies within the fitDEGREE admin [1:36] Why it's important to know your business model before setting cancellation policies [2:43] The need for different types of cancellation policies, and not just a blanket policy for all [3:58] Breaking down the terms within the cancellation policies of fitDEGREE, starting with a limited item fee...

What We Cover In This Episode: The four registrables in fitDEGREE [1:14] What to understand when utilizing locations in the system [3:47] How to choose the same instructor for both online and in-studio [7:31] Ways to differentiate the classes for your client's booking experience [9:43] Whether or not your instructors will have to log in twice to accomplish online and in-person sessions [13:27] Wha...

What We Cover In This Episode: What registration competitions are all about and how they work within the studio setting [2:00] The reasons we host registration competitions in this industry [3:21] How to get people involved with more than just intrinsic motivation [6:13] Some of the popular ideas around initiating registration competitions [8:46] What are the "must haves" to a successful registrat...

What We Cover In This Episode: The differences between the three check in screens on fitDEGREE [1:51] What are memos and starred memos, and what they can do for you to help manage important information [4:28] Ways to use the waiver icon, and how this feature can help you during check in [5:27] Using the check mark symbol to checking in your clients and notify the software that your client showed u...

What We Cover In This Episode: The two types of methods we see studio owners leveraging to create parties within their system [1:55] Some of the pros of cons of offering One-on-Ones [2:07] The process for setting up One-on-Ones [3:28] Pricing options for this type of offering [5:37] A look at how clients use the system to schedule One-on-One parties [7:15] How booking Classes can benefit you [10:1...

What We Cover In This Episode: Navigating the gifting options in fitDEGREE during the holiday season, for both admins and clients alike [1:48] How using the code generating options will create freedom for how with you present the gift [4:31] A look at digital gift cards and how clients can purchase them from the platform [4:52] Some pitfalls to watch for when using digital gift cards [5:53] Ways t...

What We Cover In This Episode: What "in-app purchases" are, and what changes are coming soon with Apple's guidelines around them [1:19] How these changes are really impacting small businesses [3:36] The ways that the fitDEGREE team is feeling the same pain that other small businesses are with this issue, and our plan to tackle the changes [8:15] What we're doing to make sure that the client experi...

What We Cover In This Episode: What a fitDEGREE launch looks like [2:03] Why properly training your staff to use the software is key for them, and your clients [3:10] Cherise's thoughts for getting your team and your clients ready by providing checklists [4:02] How to use the client experience as way to set everyone up for success [5:08] Tips for getting to know your software from the client's poi...

What We Cover In This Episode: Dan's inception story as one of the founders of fitDEGREE [1:23] The pivots and the struggles they've experienced from changing markets since beginning [7:16] Why hosting a cultivation and feedback culture is key for the company [9:58] How and where Dan brings value into fitDEGREE when onboarding new customers [10:53] The way Dan was able to find his own path, and wh...

What We Cover In This Episode: Dan's journey from the first version of fitDEGREE to what fitDEGREE is today [4:50] A look at what was needed to make Version 1.0 of the app - recreation center management software [7:39] The first pain point discovered when pitching the product to colleges, and what Dan and fitDEGREE did to then pivot [8:56] What the real inspiration behind fitDEGREE was for Dan [9:...

What We Cover In This Episode: Where Nick got the idea to connect fitness partners with an app, and the lessons he learned about launching a startup from a previous venture [1:49] The way he and his partner pivoted to find a new story to tell, based on a gap in the industry they saw that needed to be filled [4:53] When Nick realized that they were onto something big by changing their focus to fitn...