Fintech Insider Podcast by 11:FS

In this episode, we're exploring one of the biggest themes shaping financial services today: how US firms are leading the AI customer experience race. Host Kate Moody, Customer Strategy Director at 11:FS, is joined by members of the 11:FS Pulse team: Joe Colchester, Head of Product, and Oliwia Wasik, Product Manager and Benchmark Lead. Together, they unpack the latest AI experiences emerging from...

About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Fatbardha Rino - CEO at Jet Bank Veronica Glab - Strategic Partnerships Lead at Juice Daniel Taylor - Head of Policy & Research at Zumo Stories/timestamps: The FCA unveils ne...

In this episode,  we're exploring what it takes to build modern banking technology from the ground up. Host Ross Gallagher - Head of Consulting at 11:FS - joined by Sam Everington, CEO of Engine by Starling, and Jody Bhagat, President of North America at Engine by Starling. They discuss how banks can modernise legacy infrastructure, the role AI is playing in banking transformation, and what it tak...

About this episode: Host Kate Moody - Customer Strategy Director at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Valerie Kontor - Founder of Black in Fintech Matt Cooper - Co-CEO of Crowdcube Radi El Haj - CEO of RS2 Stories: US and UK move from Stablecoin legislation to implementation - (02:34) P...

About this episode: In this episode, we're diving into one of the biggest challenges facing fintech growth right now: standing out. From brand building and customer acquisition to AI-powered marketing and community-led growth, we unpack how fintechs are finding, engaging and retaining customers in an increasingly crowded market. Laura Watkins - Director of Media and Marketing at 11:FS - is joined...

About this episode: Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. Download Plaid's State of intelligent finance in the UK report This week's guests: Maia Bittner - Investment Manager at X Factor Ventures  Sam Maule - Head of Business Development at Moov  Liam Gray - Head of...

About this episode: In this special episode of Fintech Insider Insights, recorded live at Stripe Tour London, we're joined by two Stripe leaders to explore how the internet economy is evolving - and the infrastructure powering its next chapter. First, Benjamin Ensor sits down with Neetika Bansal, Head of Money Management and Crypto at Stripe, to discuss how businesses are rethinking treasury, liqu...

Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Mei Lim, Group CFO and Managing Partner of Anthemis Diana Kamil-Salmon, Associate Director at Fair4All Finance Merusha Naidu - Global Head of Partnerships at Paymentology  Plus a voice note from: L...

About this episode: What do Arsenal, Manchester United, Nottingham Forest and the Home Nations football teams have in common? They're all partnering with fintech brands. In this episode of Fintech Insider Insights, Kate Moody is joined by leaders from Zilch, Sokin and JPMorgan to explore why fintech and football have become such a powerful combination. From sponsorships and fan experiences to gras...

About this episode: Host Ross Gallagher - Head of Ventures at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Niklas Apellund, CTO and Co-Founder, Enfuce Megan Caywood, Founder and CEO, Caywood Eline Blomme, Chief Product and Strategy Officer, Acquired Plus a voice note from: Gary Conroy, President a...

About this episode: Are stablecoins actually breaking into the mainstream financial system - or are they still largely trapped inside the fintech bubble? In this episode of Fintech Insider Insights, in partnership with Formance and live from Money 20/20 Europe, Ross Gallagher joined by Ayelen Denovitzer, Head of Operations of Formance, George Davis, founder and CEO of Lorum and Robin Anderson, Hea...

About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Herbie Wildwood - Founder, Legacy Ozan Ozerk - Founder, OpenPayd Sarah Kocianski - Fintech consultant and analyst Stories/timestamps: ⁠Intro - (00:01) Monzo spends tens of mi...

About this episode: Is regulation really the thing slowing innovation down — or is the bigger challenge how firms respond to it? In this episode of Fintech Insider Insights, Benjamin Ensor is joined by Colin Payne, Head of Innovation at the FCA, and Kate Moody, Customer Strategy Director at 11:FS, to explore how regulation, open finance, targeted support, and AI are reshaping the relationship betw...

About this episode: Host Kate Moody - Customer Strategy Director at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Hannah Duncan - Financial Journalist & Freelance Writer Gabriel Le Roux - CEO, Primer Michael Cullum - Chief Technology Officer, Bud Plus a voice note from: Kathleen McGuirk, Head of AI...

About this episode: As AI moves from supporting investment decisions to making them, what happens to trust, accountability, and control? In this episode of Fintech Insider Insights, Benjamin Ensor is joined by Jannick Malling, Co-founder & Co-CEO at Public.com, Megan Caywood, Founder & CEO at Caywood, and Peter Rossi, Technology & AI Advisor and Co-Founder of HubbleField, to unpack the rise of age...

About this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS- is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Jeff Parker - CEO at Paymentology Monica Eaton - CEO at Chargebacks911 Fliss Berridge - Director of Blue Strawberry Thinking Stories/timestamps: Intro - (00:01) Paymentology Rais...

About this episode:AI is changing banking - but are banks ready for what comes next? In this episode of Fintech Insider Insights, in partnership with Backbase, David Brear is joined by Jouk Pleiter, CEO & Founder of Backbase, to explore why banking may be approaching a breaking point in its architecture. As banks race to adopt AI, many are discovering that fragmented systems, siloed data, and disc...

About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Rosie Lee - Senior Customer Strategist at 11:FS John Reynolds - Fintech reporter at Tech.eu Oban MacTavish - Co-Founder and CEO at Spade Stories/timestamps: Intro - (00:01) U...

About this episode: Advice is regulated and personalised. Guidance is broader and safer - but that line is starting to blur. In this episode of Fintech Insider Insights, host Kate Moody explores the gap between what financial institutions offer and what customers actually need. As apps increasingly nudge behaviour and shape decisions, we ask whether guidance is really just advice with disclaimers...

About this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Michèle Richner, CMO & Managing Partner, Tenity Will Hay, Principal, Flagship Advisory Partners James Callinan, Manager, Thistle Initiatives Stories/timestamps: Intro - (00:01)...

About this episode: Latin America is one of the fastest-growing e-commerce markets in the world - but winning there isn’t easy. In this episode of Fintech Insider Insights, in partnership with PPRO, Benjamin Ensor is joined by some great guests to explore why APAC merchants are expanding into LATAM, the $100bn cross-border opportunity, and why payments are critical to success. We break down the ke...

About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Lesia Kupriienko - Industry Lead, Finance at AppsFlyer Maria Harris - Chair, Open Property Data Association Plus a voice note from: Monique Biady, Head of Commercial at Check...

About this episode: What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switching is easier than ever. This week's guests: Rosie Lee - Senior Customer Strategist at 11:FS Jas Shah - Fintech Consult...

About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Raman Korneu, CEO at myTU Mei Lim, Group CFO and Managing Partner at Anthemis’ Alexander Berrai, Deputy CEO at emerchantpay Plus a voice note from: Colin Payne - Head of Inno...

About this episode: In this episode of Fintech Insider Insights, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom (Co-Founder & CEO at Pleo) and Tulsi Narayan (EVP, Commercial and New Payment Flows, Europe at Mastercard) to explore the next phase of embedded finance — as it evolves from a handy feature into critical infrastructure. Find out more about Pleo Embedded at https:...