Experience Leadership - The Small Business Podcast

Ending Burnout: Essential Leadership Strategies for Managers with Jay Lambert An alarming trend is surfacing across industries, hitting all facets of leadership hard. Leaders and teams are facing unprecedented levels of burnout, with dire consequences for productivity, employee turnover, and the quality of service to our customers, clients, patients, and members. This widespread issue not only thr...

Small Moments, Big Outcomes: How Leaders Create Cultures That Drive Extraordinary Results with Michael Kerr Many businesses, and teams within businesses have problems. A lot of people are quitting, workers are not happy, it's hard to find "good people", and nobody seems to have any new ideas. As frustrating as all those are, though, they are nearly symptoms of a greater problem. We are not paying...

The 7 Deadly Sins of Leadership and How to Avoid Them with Russel Lolacher Are your best employees walking out the door? High turnover is costing your business more than just money – it’s draining morale, productivity, and your company’s future.  🛎In this episode of Marc Haine Live, we dive into the real reasons behind poor employee retention and how you can transform your leadership to build a th...

Leverage Cash Flow For Business Success and Growth with Kirsha Campbell A significant misconception about cashflow is that it's synonymous with profit. Many people believe that if their business is profitable, cashflow issues won't affect them. However, it's entirely possible—and quite common—for a business to show a profit on the books while facing cashflow problems/ 🛎 In this episode, Kirsha Cam...

Unlocking Workplace Potential: How Authentic Connections Drive Success With Roxanne Derhodge Across industries, a pervasive issue lurks behind the hustle of daily operations — the growing disconnect between employee well-being and organizational success.  As businesses strive for innovation and efficiency, the mental health and authentic connection of employees often take a back seat, leading to b...

Founders’ Dilemma: The Emotional Journey of Selling a Business With Jonathan Bennett Do you know that you may be jeopardizing your company's future by not having a succession plan? It can be a hard, emotional process, but your business's valuation depends on it. 🛎 In this episode, Jonathan Bennett focuses on the lack of preparedness and understanding among business owners regarding the multifacete...

Backstage Business Secrets: Marc Haine Unveils Operational Excellence We always have questions about leadership and business operations. If you are in a people-centric business, meaning, you have employees or customers, this episode is for you. 🛎 In this episode, Marc tackles thought-provoking questions submitted by you, our valued audience. During tis live session, questions can span from evolvin...

According to Ernst and Young research, over 80% of employees globally have felt or experienced loneliness at work.  🛎  In this episode as we delve into this pressing issue with Dr. Marie Gervais, a renowned expert in workplace wellbeing and author of 'The Spirit of Work: Timeless Wisdom, Current Realities.' Today, Dr. Gervais shares her insights on the growing epidemic of loneliness in the workpla...

Millennials & Gen Z Unplugged: Why Your Younger Generation Are Actually Quiet Quitting with Sarah Sladek Business leaders and managers today face the daunting challenge of engaging younger generations in the workplace. Millennials and Gen Z exhibit unique work preferences and values, leading to higher turnover rates and a phenomenon known as "quiet quitting" when their expectations are not met...

Building Strong Teams Across Borders: What You Need to Know with Andy Hilliard Sometimes the help you need is not in-house.... in fact, it may not be in-country. But to hire the best remote, out-of-country help, we need to  integrate cross-functional teams that are agile, outcome-driven, and culturally cohesive. Otherwise, our efforts  results in high turnover, poor product quality, delayed time t...

Beyond the Hype: Practical AI Applications for Business Growth with Ford Saeks Staying ahead in our business today isn't just about moving quickly.... It's about moving smartly. 🛎 In this episode, we're tackling the underutilisation and misunderstanding of one of the most powerful tools at our disposal: Artificial Intelligence (AI). Across industries, businesses struggle to harness the full potent...

Lease No More: Proven Strategies for Business Owners to Own Their Premises with Paul Neal Are you a business owner or manager pouring your hard-earned money into rent each month? Discover the untold financial impact of leasing versus owning your business space in this eye-opening episode of Marc Haine Live. Join us as we dive into a critical yet often overlooked aspect of business financial health...

Aligning Your Business: Vision, Strategy, and Customer Engagement with Jim Stevenson Are you caught in a cycle of endless tasks and projects but feel like your business isn't moving forward?  It's a common trap many organizations fall into, mistaking busyness for progress.  🛎 In this episode, Customer and Employee Strategist, Marc Haine and Strategic Advisor Jim Stevenson, unveil the secret to bre...

From Manager to Coach: Transforming Leadership in 2024 with Stan Gibson Leadership styles that succeeded just a few years ago are no longer effective in today's rapidly changing work environment, leading to disengaged employees and stagnant organizational growth.  In this episode of Experience Leadership, host Marc Haine and guest Stan Gibson explore innovative leadership strategies for the modern...

Transform Your Leadership: Break Free from the Solutionizer Trap with Jesse Hernandez Are you constantly caught in the cycle of solving every problem for your team? Do you feel like your days are hijacked by endless questions, leaving you no time to focus on what truly matters? You're not alone. The "Time Bandit" problem is a silent productivity killer in many organizations, leading to a vicious c...

Making Your Business Better: Simple Planning Tricks with Jennifer Drago Are you spinning your wheels in your business, feeling like no matter how hard you work, you're not moving closer to your goals? It's a common yet frustrating reality for many business leaders, rooted in a critical issue: the absence of a clear, strategic vision and plan. In this episode of Experience Leadership, we dive into...

The Ultimate Business Growth Playbook with Jeff Blackman Talk to anyone, and they will tell you that a plateau in business is normal. You pour your time and energy to face the daunting challenge of growth amidst fierce competition and ever-changing market dynamics, only to see the same results. In this episode, Hall of Fame speaker and Business Growth STrategist, Jeff Blackman, reveals the secret...

Stop the Scroll: How Emotional Bonds Skyrocket Conversion Rates with Carmen Reed-Gilkison Lots of businesses have great things to sell, but they still have a hard time turning people who see their stuff into loyal fans. The secret? It’s all about making a real, emotional connection. In this episode, Customer and Employee Strategist, Marc Haine is joined by Business Growth Strategist Carmen Reed-Gi...

Developing your Personal Business Brand with Robert Hargrove Businesses struggle to make their mark and stand out in their marketplace. Add to that, if the leader's personal brand is out of sync with the corporate brand, all hell breaks loose.    In this episode, Marc is joined by the CEO Whisperer, Robert Hargrove.  We will shine a spotlight on the importance of defining a personal business Brand...

Unlock satisfaction and impact in your lifestyle business with Monique Allen Growing a business often means bringing on staff. Scaling a business means adopting new strategies to amplify our best services.  Team building strategies, from recruiting & hiring to onboarding & training, can feel like a massive distraction to the small business owner, but without a systematized process and keen...

Revolutionizing Feedback: The Shift to Ongoing Employee Development with Marc Haine In today's fast-paced, relationship-focused work environment, the traditional methods of assessing team performance are becoming obsolete and can be costly to your business. 🛎 In this episode, we dive deep into the transition from annual performance evaluations to continuous coaching and mentoring. Discover how thi...

Unlocking Employee Potential: The Power of Effective Leadership and Company Culture with Roger Beaudoin As an industry consultant, Marc gets the privilege of visiting business operators with their grand mission statement posted to the wall. As much as the mission/vision are posted on the wall, they have yet to nail their values into their culture.  🛎  In this episode, Marc is joined by The Restaur...

Uncovering the Real Definition of Discipline: It’s Not What You Think! with Dre Baldwin Feeling stuck in a repetitive leadership loop, unsure how to break free and elevate your game?  You're not alone.  🛎  In this episode, we're joined by Dre Baldwin, the mastermind behind the 'Work On Your Game' philosophy. We'll dive into strategies to conquer challenges, redefine professionalism, and amplify yo...

Spark Initiative and Reduce Resistance to Change by Supporting Entrepreneurial Mindset with Marc Haine It's frustrating to have a team of people who can't think outside the box, won't take initiative, and complains anytime their routine is disrupted.  It affects team dynamics, morale, and cooperation. 🛎  In this episode, your host, Customer and Employee Experience Strategist, Marc Haine, uncovers...

Transforming Hourly Workers into High Performers with Scott Greenberg Business owners and franchisees often struggle to manage hourly workers effectively. Hourly workers often have different motivations, commitments, and perspectives compared to salaried employees. Hourly positions, especially in industries like retail and hospitality, typically experience high turnover rates. Managing schedules f...