Experience Leadership - The Small Business Podcast

How Front-Line Leaders Can Build Engaged, High-Performing Teams with Dr. Roger Gerard Did you know that nearly 60% of employees in the U.S. are disengaged, with 18% being actively disengaged? If you’re a leader or business operator, this isn’t just a statistic—it’s a major, expensive business problem. 🛎 In this episode of Marc Haine Live, we sit down with Dr. Roger A. Gerard, an executive consulta...

Break Bias, Build Bridges: Leadership Strategies for a Diverse Workplace with Tina Varughese Miscommunication costs businesses millions each year, leading to reduced productivity, frustrated employees, and missed opportunities. But what if you could turn cultural diversity into your competitive advantage? 🛎 In this episode, Marc sits down with Human Connection Expert Tina Varughese, author of the...

Save Money, Keep Customers: Fixing Broken Feedback Systems with Brian Boyette Are your surveys giving you real insights, or are you just guessing what your customers and employees think?  🛎 In this episode of Marc Haine Live, we’re tackling one of the biggest problems businesses face today: capturing accurate human experiences to drive retention and revenue. Stop making decisions in the dark. Lear...

Why Your Business Exit Plan Matters More Than You Think with Cannon Carr Are you risking everything by exiting your business at the wrong time, for the wrong reasons, or with the wrong financial setup? Too many business owners assume that selling their business will automatically lead to financial freedom—but without the right plan, the reality can fall far short. 🛎 In this episode, Marc Haine sit...

Stop Workplace Drama: Tools for Leaders and Managers With Robyn Hatcher Is workplace drama draining your time, energy, and productivity?  You’re not alone. Research shows the average employee loses 2.5 hours a day to drama, costing businesses millions annually. But drama isn’t always loud or obvious—it sneaks in as gossip, micromanaging, misunderstandings, and even those passive-aggressive emails...

Stop Losing Employees: Leadership Tools for Engagement with Phillip Holmes Why does leadership fail? Because most leaders think they’re self-aware—but only 10-15% actually are (source: Tasha Eurich). The result? Toxic workplace cultures, high employee turnover, disengaged teams, and costly inefficiencies that hurt your bottom line and your reputation. 🛎 In this episode of Marc Haine Live, we’re di...

Fixing Workplace Disengagement with Humor and Connection with Beth Sherman Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode.  🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a se...

Transforming Toxic Workplaces: Insights for Middle Managers with Dr. Laura Lovett In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses. Toxic leaders don’t just impact team...

Loosen your leadership underwear & increase productivity with Cate Collins 🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need? 🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, a...

Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaders with Sean Grace Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day. 🛎 In this e...

Beyond the Call: Building Long-Term Customer Loyalty with Charlotte Ward Is your customer support building loyalty—or driving customers away? 🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward.  If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is...

How to Create Focused, Resilient Teams with Zen Leadership with Lori Saitz Are distractions and stress sabotaging your team’s productivity?  🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity t...

Boost Your Business with Digital Magazines with Jill Burk Are you struggling to build authority, expand your audience, or find a marketing tool that doesn’t drain your time and budget? 🤔 In this episode of Marc Haine Live, we sit down with Jill Burk from MagCast to talk about an often-overlooked solution that could completely flip how you approach marketing—digital magazines. 📖💡 Jill shares how...

The Power of Podcasting for Your Business with Darren Saul 🔊 Struggling to Get Your Business Noticed? In this episode of Marc Haine Live, we sit down with podcasting powerhouse Darren Saul to explore why your business might be flying under the radar—and how podcasting can change that. Whether you’re a business operator, manager, or entrepreneur, this episode is packed with actionable insights to...

Unlock CX Success: Why Innovation Beats Fixes with Katie Stabler Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo. 🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving re...

Boost Employee Energy & Productivity with Dr. Labib Are you tired of being tired?  In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune. 🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the bigge...

Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurs with Kira Leskew Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down.  🛎  In this episode of Marc Haine Live, Kira Leskew, a meditati...

7 Pillars of a High-Performance Workplace with Chris Dyer Is your company’s culture quietly sabotaging your success? 🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their...

Strategic Employee Investments: Key to Unlocking Enhanced Business Profitability with Susan Mazer Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability. 🛎 In this episode, we explore how re...

The Real Reason New Managers Fail (And How to Fix It) with Ross Saunders Your top performer just accepted a promotion. She’s incredible, and you’re confident she’ll excel in her new role, guiding her team to achieve the same level of success she has. Or will she? Your top performers are great at their jobs, but managing a team? That's a whole new ballgame! 🛎 In this episode of Marc Haine Live, Mar...

Why Leaders Need Emotional Agility Now with Dr. Matthew Norton Are you struggling with high turnover, disengaged employees, or just plain old burnout in your team? Chances are, the issue isn’t just about skills or strategy—it’s about Emotional Agility. 🛎 In this episode of Marc Haine Live, we sit down with Dr. Matthew Norton, the Strengths-Based Leadership and Culture Coach, to uncover the hidden...

How to Avoid the Pitfalls of Being Just Another Brand in the Market with Ken Schmidt Every day, businesses are overwhelmed with the challenge of standing out in a crowded market. Despite offering superior products or services, many find themselves lost in the noise, unable to capture the attention or hearts of potential customers. This not only stunts growth but also leads to substantial revenue l...

Revolutionize Your Leadership with Co-Creative Leadership with Steffan Surdek Leadership is hard. Many leaders feel that in order to be a "good leader," we must shoulder the burden alone.  🛎 In this episode, your host, customer and employee experience strategist Marc Haine is joined by the Father of Co-Creative Leadership, Steffan Surdek, Discover a revolutionary approach that empowers leaders to...

Transform Your Business: Essential Leadership Skills for Front-Line and Middle Managers with Ron Stotts Are you a business operator or front-line manager struggling to unlock your leadership potential and achieve greater personal and professional success? 🛎 In this episode, Customer and Employee Experience Strategist  (and your Host), Marc Haine, sits down with three-time bestselling author and se...

Emotions as the New Business Metric with Susan Ní Chríodáin Leaders are often caught in the numbers game—revenue, costs, and KPIs dominate discussions. But what if the real key to optimizing employee engagement and finding fulfillment at work lies beyond these numbers? 🛎 In this episode, Customer and Employee Experience Strategist  (and your Host), Marc Haine, sits down with leadership coach Susan...