Experience Leadership - The Small Business Podcast

Transforming Workplaces: The Key to Employee Emotional Health with Dr. Shahana Alibhai As businesses, we often focus on the tangible and the measurable. We understand metrics like labour turnover, employee productivity, among others. But metrics such as these are systems to deeper challenges.  🛎  In this episode, Marc sits down with Dr. Shahana Alibhai, a renowned family physician and mental healt...

AI Revolution in Marketing: Navigating the New Era with Aziz Musa In an era where Artificial Intelligence (AI) is rapidly evolving, the traditional landscape of marketing is undergoing a seismic shift. The reliance on conventional content-driven methods is fading, as AI reshapes how businesses engage with customers and prospects. The emerging challenge for marketers and business operators is to ad...

Mastering Efficient Internal Operations with Jon Bassford Small businesses and startups often juggle tight budgets and limited manpower. The crux of the problem lies in how to automate operations to cut costs without compromising quality or customer experience. 🛎  In this episode, we uncover the truth behind operational excellence and reveal what it really takes to streamline your business operati...

Unlocking a diverse and empowered workplace with Denis Boudreau Despite advancements in technology, individuals with disabilities and the aging population often find themselves marginalized or even ignored in the workforce, leading to a true gap in inclusivity and diversity. 🛎 In this episode of Marc Haine Live, we delve into this critical issue with Denis Boudreau, one of Canada's leading experts...

Beyond, "Thank you, come again": Advanced Strategies for Next-Level Customer Service with Marc Haine In a world where digital interactions are rapidly overshadowing traditional face-to-face exchanges, how do businesses evolve to meet the new standards of customer service? 🛎  In this episode, host and customer and employee experience strategist uncovers his CUSTOMER Framework with some advanced str...

The Emotionally Strong Leader with Carolyn Stern Have you ever wondered why, despite a flawless business strategy and a competent team, something still feels amiss? Perhaps you've noticed a lack of depth in team engagement, a missing spark in productivity, or an undercurrent of disconnection. 🛎  In this episode, we're joined by Carolyn Stern, a celebrated EI expert, to dissect how the lack of emot...

Unleash the Secrets to Reigniting a New Passion for Your Small Business with Tom Freeman As business operators, we often get stuck in the mire of daily crises, to-do lists, and customer and employee demands.  Week after week, month after month, and even year after year, we are so busy working IN our business that we don't take time to work ON our business. And it's the people who are affected. 🛎  ...

Navigating the New Norm: Modern Retention Strategies with Cara Silletto In today's rapidly evolving business landscape, companies are grappling with a costly and pervasive issue: excessive employee turnover. With changing workforce dynamics, traditional retention strategies are falling short, leading to financial strains, diminished team morale, and stunted organizational growth.  🛎  In this episo...

Bring the Energy back into Your Workforce with Rebecca Ahmed There is a lack of engagement and motivation at work. This lack of engagement and motivation directly ties to low retention, low productivity, and high turnover costs.  🛎  In this episode, the Founder of Energetic Impact, Rebecca Ahmed, pulls back the curtains on what it takes to energize our people. About Rebecca Rebecca Ahmed is an awa...

Revolutionise Your Recruitment with the Astounding Power of Marketing with Jennifer Layman As an employer, you no doubt struggle to find quality candidates, resulting in wasted time and resources, and the significant financial and operational consequences of this recruitment challenge. 🛎  In this episode, Jennifer Layman reveals how marketing techniques can revolutionise your hiring process, helpi...

Avoiding Overcommitment: The Art and Science of Healthy Boundaries with Sheryl Green The high demand and pressure midlevel and frontline managers feel creates a relentless cycle of stress, and the lack of healthy boundaries magnifies the impacts, leading to diminished business outcomes, strained relationships, and jeopardized mental health. 🛎  In this episode, customer and employee experience stra...

Dare, Deliver, Discover: A Debt Collector’s Guide to Growth with Krista Walsh Most entrepreneurs are like Marc's guest for this episode. Boldly starting a business without business knowledge. But pushing boundaries and embracing unfamiliar situations can be both a path to self-discovery and a key to business success. 🛎  In this episode,  Founder of KC Collect!, Krista Walsh sheds light on the unex...

Unlock the Opportunities You Deserve with Lisa Bragg Many high-achievers and professionals remain unseen and unheard, missing out on pivotal opportunities due to a reluctance or inability to strategically self-promote and communicate their value, often stemming from societal and cultural norms around humility and fear of appearing arrogant. Is bragging really as bad as it sounds? How can you effec...

Navigating Growth: Unraveling the 4 Levels of Business Awareness with JJ Brun In the fast-paced world of business, leaders often grapple with understanding the intricate dynamics of their teams. This lack of insight can lead to challenges in communication, reduced efficiency, conflicts, and difficulties in achieving buy-in for new initiatives. 🛎  In this episode, Marc sits down with the Retired Sp...

Driving Communication with Humour with Susan Carter Whether you're pitching an idea, leading a team, or simply interacting with peers, there's a place for humor in every corner of the corporate world. Laughter has long been hailed as the best medicine, but when it comes to the workplace, where does one draw the line? 🛎 On this episode of Marc Haine Live, we dive deep with the effervescent comedian...

Demystifying Differentiation: 4-Step Guide to Standing Out in Business with Patty Civalleri We’ve all heard that we need to ‘differentiate’ our business from our competition, but how do we begin to go about it? 🛎 In this episode, Patty Civalleri will provide a 4-step method to turn this deep concept into simple actionable steps. About Patty Twenty years of traveling the world in the context of arc...

Story-Centric Sales: Turning Buyers into Believers with Adrian Davis There’s so much competition in today’s marketplace that customers often resort to price as the primary differentiator. Salespeople often fall into the trap of trying to do more for less, only to find that this is a race to the bottom. The result for business owners is they are not making sufficient margin to reinvest in the compa...

The Power of Staff Recognition with Nelson Scott Many staff members don’t feel connected to their work and their employer, which leads them to look elsewhere. It is expensive and time-consuming to recruit, hire and get new staff up to speed. 🛎  In this episode, Author, Speaker and all-around-great-guy, Nelson Scott, pulls back the curtain on what it takes to create workplaces where staff feel appr...

Conquering Pervasive Workplace Unhappiness with Ryan Walter Stagnation, loss of customer loyalty, missed innovation opportunities, internal inefficiencies, ineffective decision-making, and reduced employee engagement are all symptoms of a bigger issue.  Top performers don’t leave companies, they leave their managers, and now Gallup has found that they also leave negative cultures. 🛎  In this episo...

Up Your Referral Game with Jamarr John Johnson Many businesses struggle with low referral rates, averaging around 2.3%, and may face challenges in acquiring new customers and expanding their client base. With fewer referrals, businesses might have to rely more on costly advertising and marketing efforts to attract new customers, which can lead to higher customer acquisition costs.  🛎 In this episo...

Episode 154 - Driving Workplace Mindfulness with Trish Tutton A leader’s interpersonal approach sets the tone for the workplace culture in an organization. In a world where widespread burnout and resignations are leaving companies scrambling for top talent, there’s a huge opportunity for leaders to create and maintain a positive work culture.  🛎  In this episode, keynote speaker and workplace mind...

Episode 153 - Think Like a Media Company with Rob LeLacheur Traditional, disruptive advertising and marketing is becoming more challenging and expensive. You do not get to disrupt people with any message you want anymore. You need to earn their attention (and time).  🛎  In this episode, Marc sits down with Road 55 CEO, Rob LeLacheur, to uncover the benefits of adopting a media company mindset and...

Episode 152: Creating an Irresistible Candidate Experience: Secrets to Attracting and Hiring Top Talent with Marc Haine In a highly competitive job market, employers face the challenge of attracting and recruiting top talent while ensuring their recruitment strategies align with the needs and expectations of job seekers, all while maintaining a strong employer brand and providing a positive candid...

Crafting Meaningful Work Experiences: How to Make Work Fulfilling with Jesse Brisendine It's a shame: talented individuals, once passionate about their jobs, now trapped in a cycle of unhappiness and discontent. The consequences are dire, as they either quietly disengage, leading to soaring turnover costs and disruptive knowledge gaps, or worse, they remain tethered but never truly soar to their f...

The One Thing Companies Get Wrong With A Sales Team Every Time with Vaughn   So, you have a high-performing salesperson in your team who is smashing targets left, right, and center. The next logical step would be to promote this person to sales manager, right? Not so fast. This, is where many businesses falter. 🛎 In this episode Marc sits down with world-class, business mechanic, Vaughn Sigmon to...