Estate Agency X Podcast - Rethinking Agency Agency Since 2017

Send us Fan Mail What makes a network genuinely valuable to an independent or self employed estate agent? In this episode, Estate Agency X explores how the right network can strengthen credibility, support growth and create meaningful connection between agents who care about customer experience and high standards. We discuss transparent performance, public trust, protected collaboration and why st...

Send us Fan Mail The market has changed, and estate agencies can no longer rely on the momentum that carried many businesses through the post-COVID boom. In this episode, Tom Turner from Pendle Hill Properties shares how his family agency became more disciplined, more data-led and more confident in a harder market. We discuss systems, follow-up, higher fees, buyer intelligence, accountability and...

Send us Fan Mail In this episode of the Estate Agency X Podcast, Mark Burgess and Rob Brady speak with Russell Jervis about why estate agents and agency businesses stop growing. Russell shares lessons from a career that started as a negotiator in 1987 and led to becoming managing director of one of the UK’s largest estate agency groups. The conversation explores people, process, recruitment, leade...

Send us Fan Mail In this episode of the Estate Agency X Podcast, Mark Burgess speaks with Josh Smith from JAGS Property Group about building a modern independent estate agency. Josh shares his journey from corporate agency, to the self-employed model, to creating his own brand in Gravesend. The conversation explores database-led growth, professional video, social media, automation, operations, rec...

Send us Fan Mail In this episode of the Estate Agency X Podcast, Rob Brady and Mark Burgess discuss how independent estate agents can raise their fees without losing the right listings. They explore why fee resistance is often a positioning problem, how to build credibility before discussing price, and why a structured valuation pitch helps sellers understand the real value of choosing the right a...

Send us Fan Mail In this episode of Estate Agency X, Ross Final from Christopher Pallet, shares how 26 years in estate agency shaped his views on leadership, growth and what it really takes to build a strong independent business. From corporate beginnings to ownership, buyouts and better systems, this is a grounded conversation about real agency evolution. What makes this episode especially valuab...

Send us Fan Mail Cindy Slaughter from Avocado Estate Agents joins us for a straight-talking conversation on what modern estate agency really requires to grow. She shares the moment she walked into a sales pitch and walked out as Marketing Director and uses that to unpack the mindset shifts needed to build a stronger, more intentional business. This episode explores why most rebrands fail, what eff...

Send us Fan Mail In this episode of Estate Agency X, Tracey Dumont of Harris and Wood shares how the business has built a 500-property portfolio with just 1.5 team members managing it. It is a sharp conversation on what really drives sustainable growth in lettings: intentional process, clear standards and a culture that supports performance on her 25+ year career. We also get into how to build a c...

Send us Fan Mail In this bonus episode of Estate Agency X, we’re releasing the audio from Mark’s talk at Iceberg’s AI Summit. It is a direct look at one of the biggest pressures facing modern estate agency: after years of CRMs, portals, social media and endless proptech add-ons, has technology made the job easier, or simply made the work feel endless? This episode explores why the real issue is no...

Send us Fan Mail What happens when an estate agent raises £27 million to reinvent the industry? In this episode of the Estate Agency X Podcast, Russell Quirk shares the story behind launching one of the UK’s early online estate agency models and the lessons learned from scaling, and ultimately, losing the business. The conversation explores leadership, raising investment, scaling challenges and th...

Send us Fan Mail Estate agency hasn’t just become busy. It’s exceeded capacity. In this episode, Mark Burgess explains why manpower-based models can’t scale and why revenue per employee is the metric most owners ignore. From CRM limitations to AI operating systems, this conversation reframes how independent agencies should be built. This isn’t about replacing people.  It’s about building properly....

Send us Fan Mail Most valuations start cold. In “Breaking the Barrier Before the Doorbell,” Nigel Wharrad and his son Luke explain how Town & City win instructions before they even arrive. From ignoring video marketing to landing instructions from a single 60-second clip, this episode explores how visibility builds trust before the valuation appointment. They also discuss: The shift from listi...

Send us Fan Mail Rebuilding isn’t about starting again. It’s about stripping back what never worked and leading with clarity. In this episode of the Estate Agency X Podcast, Patrick French from Lloyds Estate Agents shares the unfiltered reality of building, breaking, and rebuilding an estate agency. From the grind of East London lettings to a franchise implosion that tested trust, and the hard lea...

Send us Fan Mail The estate agency landscape is shifting and this episode explains why. We break down why the Iceberg AI Summit on 6 February matters, what an AI operating system actually looks like in practice, and how tools like Predict and AI Scouts are already driving instructions and market appraisals. You’ll hear how Iceberg has moved beyond the “CRM company” label, why the evolution from Uz...

Send us Fan Mail Freedom isn’t stepping away. It’s building something that works without you. Part 3 recorded live at EAX 10 'Lead Without Limits', Mark Burgess and Rob Brady host, this world-class panel brings together four leaders at different stages of the ownership knowledge journey to share what actually happens when you stop being the bottleneck. Holly Boylan, Dave Gibbons, Daren C...

Send us Fan Mail When culture is strong, the numbers follow. Recorded live at EAX 10 'Lead Without Limits' , Rob Brady hosts a world-class panel of independent agency owners who go beyond theory and share what actually drives performance in today’s market. Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris and Matt Giggs unpack the leadership rituals that make values real, from reco...

Send us Fan Mail This is Part 1 of our three-episode EAX10 Special Series. If you missed EAX10, this live interview brings you straight into the room. Rob Brady sits down with Keystone Director Ben Roberts to explore how a small £140k agency became a £700k+ market leader and the mindset shifts that made it possible. Instead of a highlight reel, Ben shares the real turning points: the reset that ch...

Send us Fan Mail What does survival really look like in estate agency? In this episode, Kinetic Estate Agents director Rob Webb shares his journey from corporate pressure to building a culture-first independent agency that prioritises autonomy, wellbeing, and real results over ego. Rob reveals what 2008 taught him about stock, pricing, and honesty, why he left the corporate machine, and how Kineti...

Send us Fan Mail Hiring on gut instinct is costing estate agents time, money, and growth. In this episode of The Estate Agency X Podcast , Josh Rayner — Founder of Rayner Personnel and Inside Talent,  shares how a culture-first, AI-powered approach to recruitment helps agencies hire people who perform, stay and scale. Discover how to move from desperate hiring to a system built on planning, profil...

Send us Fan Mail From an online false start to a thriving 400-unit managed book, brothers Matt & Neil Baldock share how they rebuilt their estate agency around lettings, systems, and people . After six years outside the industry, Neil returned to join Matt in creating a values-led, community-driven business that now leads in HMO and professional co-living. We explore how lettings became their...

Send us Fan Mail When ten AI scouts prospect thousands of properties in under a minute, the rules of estate agency change overnight. In The Blockbuster Moment for Estate Agency , Mark and Rob break down the first AI workflow that truly shifts the economics of running a branch, from live-market scouting to personalized outreach at scale. Discover how to flip your model, raise revenue per employee  ...

Send us Fan Mail Breaking barriers isn’t just what Megan Eighteen does, it’s who she is. From her “accidental” start in estate agency as a temp between ski seasons to becoming the youngest ever ARLA president, Megan’s journey rewrites the industry playbook. In this episode, she opens up about managing 14 offices single-handedly during COVID, hitting burnout, and how that experience led to a comple...

Send us Fan Mail Why do some estate agents thrive while others stall, even with the same tools and knowledge? In this episode, Simon Gates,  industry consultant to 200+ agencies—reveals how closing the execution gap turns ideas into results. Starting his career at 16 during the 2007 crash, Simon learned early that success isn’t about knowing what to do, but acting faster and smarter than the compe...

Send us Fan Mail Marc and Shane, co-founders of Harris + Wood Estate Agents , are living proof that it’s not about history, it’s about vision, clarity and action. In this episode, they share the full story of how they launched one of the UK’s most exciting independent agencies, growing from three people to 47 staff across three offices, plus a mortgage business, all without a traditional blueprint...

Send us Fan Mail What does it take to walk away from a toxic workplace and build an estate agency entirely on your own terms? Julie Burns knows. After 15 years in property feeling “spoken down to” and controlled, she left it all behind, swapping sales for a master’s in photography, travelling to Palestine, and working on film sets. Those experiences reshaped her view of work, leadership, and freed...