Estate Agency X Podcast - Rethinking Agency Agency Since 2017

Send us Fan Mail What does it take to build and sustain a thriving independent estate agency for over three decades? Mark and Jacqui from Jacksons Estate Agents reveal their extraordinary journey from the pre-internet era through to today's AI revolution. Their story begins with Mark's humble entrance into the property world, volunteering weekends at an agency after buying his first home...

Send us Fan Mail Thirty years in estate agency teaches you some hard truths. For Matt Giggs, one stands above all, you must choose between being an exceptional estate agent or building a business that works without you. The relentless 60+ hour weeks of estate agency demand total commitment, yet many practitioners find themselves trapped in a cycle where they ARE the business. When Matt started Gig...

Send us Fan Mail What does it take to thrive as an independent estate agency in the heart of London for over 22 years? Rob Hill, founder of Greater London Properties, reveals the surprising journey that transformed a temporary six month venture into a flourishing business with central London offices in Soho and Bloomsbury. Rob's story begins with an unexpected twist, armed with nothing but a...

Send us Fan Mail What happens when you dare to charge what you're truly worth?  Laura Howey's journey from struggling estate agent to thriving business owner reveals the transformative power of mindset and vision. Laura co-started Love Property during the 2008 recession with modest goals, earn enough to avoid returning to corporate banking and have flexibility for her young children. For...

Send us Fan Mail What happens when an estate agency owner realizes their business is controlling them instead of the other way around? Chris Ellis of Harrisons Homes shares his remarkable transformation story on this eye-opening episode of Estate Agency X. Having fallen into estate agency in 2004 and later purchasing Harrison Homes in 2016, Chris openly reveals how he nearly reached breaking point...

Send us Fan Mail What if your agency model wasn’t just outdated, it was holding you back? In this episode, we sit down with Ian Macbeth and Mike Robson , the founders of Avocado Property , a brand now recognised across the UK for doing estate agency completely differently . No offices. No suits. No scripts. Just standout results, local leadership, and a system that lets agents earn more by being m...

Send us Fan Mail Running a successful self-employed estate agency requires far more than just selling skills and a higher commission split. Holly Boylan, Operations Director at The Avenue, pulls back the curtain on what really makes their model work for agents earning six-figure incomes while maintaining genuine work-life balance. After starting as an agent with Purple Bricks in 2019, Holly transi...

Send us Fan Mail What happens when a non-industry entrepreneur buys an estate agency? Dave Gibbons joins Estate Agency X to share the eye opening reality of transforming a struggling estate agency into a thriving operation by completely bucking traditional industry practices. Dave's journey began with a misconception, he purchased an agency thinking it would provide a "black book" o...

Send us Fan Mail What happens when the summit you’ve spent years climbing isn’t where you’re meant to be?  In this powerful episode, Dan Cohen shares his journey from Sales Director at a 15 branch agency to launching his own values driven business, You, Me and Property . After playing a pivotal role in the management buyout and growth of Paul Carr Estate Agents, Dan made the courageous decision to...

Send us Fan Mail The property industry is undergoing a seismic transformation, one that most agents have yet to fully grasp. In this powerful episode, Mark Burgess, CEO of Iceberg Digital, and Elite Performance Coach Rob Brady go beyond the buzzwords to reveal why AI is not just another trend but the defining technology shift of our time. Artificial Intelligence is no longer confined to writing a...

Send us Fan Mail What does it really take to leave a well-paying corporate estate agency job and build your own business from scratch? Chris Webb's compelling journey offers a raw, unfiltered look at the realities of entrepreneurship in the property sector. Having climbed from junior negotiator to performance director at a major property franchise group, Chris found himself at a crossroads fa...

Send us Fan Mail This episode of the Estate Agency X podcast takes a deep dive into the recent Iceberg Summit, a gathering that didn’t just showcase the future of estate agency but reignited the fire within those shaping it.  Held in East London, the event was more than just a conference; it was a moment of reflection, connection, and forward-thinking innovation. For Mark Burgess, it was personal....

Send us Fan Mail What does it take to transform a family run business into a thriving estate agency while balancing life as a parent? In this episode, we sit down with Sarah Driscoll, who made the leap from a career in quantity surveying and construction management to leading M&M Estates in Gravesend. Sarah shares how she shifted her mindset from working in the business to working on it, creat...

Send us Fan Mail Running an estate agency is one thing. Scaling it efficiently while maintaining strong foundations? That’s another challenge entirely. In this episode of Estate Agency X , Mark and Rob sit down with Ben Moser, Operations Director at Petermans Estate Agents, to explore what really drives a successful agency from the inside out. Ben shares his journey in a family-run business, revea...

Send us Fan Mail How do you transform a modest franchise into one of the most respected independent estate agencies in Derby? In this must-listen episode of the Estate Agency X Podcast , Mark Burgess sits down with Darren and Susan Cope, Directors of Cope & Co, to uncover their incredible 25-year journey of ambition, innovation, and reinvention. Darren and Susan started their careers as accoun...

Send us Fan Mail Unlock the secrets behind successful content strategies in the estate agency world with the legendary Chris Watkin, renowned for his "Watkin sofa chats." In this episode, Chris sits down with hosts Mark Burgess and Rob Brady to reflect on over 11 years of his iconic interviews and shares what keeps him motivated to showcase the DNA of great estate agencies. We dig into t...

Send us Fan Mail Step into the fast-paced UK estate agency market with Mark Burgess, Rob Brady, and Toby Carter from the Iceberg Digital team. This episode reflects on a year of transformation, revealing how agents turned a quiet summer into a thriving final quarter through sharp strategic marketing and a focus on standing out in a crowded space. It’s not about waiting for conditions to change but...

Send us Fan Mail Step into the world of estate agency in this episode of Estate Agency X , where Rob sits down with Mark Nicholson, the owner of Nicholsons Estate Agents, and his team member, Ash Hunt. Mark shares the bold and inspiring story of launching his independent agency in the shadow of the COVID-19 pandemic—a decision that required courage, conviction, and an unwavering belief in his visi...

Send us Fan Mail In this episode of the Estate Agency X podcast, Mark and Rob sit down with Tony Beales, founder of Millbanks, to delve into his four-decade journey in estate agency. Tony shares how the industry has evolved, from the challenges of limited training and communication in the early days to the game-changing role of technology today. He explains how modern tools are helping agents focu...

Send us Fan Mail In this Estate Agency X podcast episode, Mark and Rob look back a month after the Estate Agency X 9 event, reflecting on the deeper, long-lasting insights that have been shaping agents’ approaches. Mark revisits his 2018 prediction about a “new era” in estate agency, a divide that’s now here, where agents are moving toward a more strategic approach that shows value through precise...

Send us Fan Mail In this episode of Estate Agency X, Mark Burgess and Rob Brady welcome Stephen Geer, co-director of RedRoots Property, as he shares his inspiring journey from healthcare to estate agency. Along with his brother Matt, Stephen has successfully transformed their family-run business into a key player in the Yorkshire market, using strategies like video marketing and a fresh approach t...

Send us Fan Mail Are you struggling or succeeding in the current market? Mark Burgess and Rob Brady dive into the heart of the UK's estate agency landscape, sharing what they're seeing on the ground and working with agents across the country. They explore why some are soaring while others face significant challenges and what differentiates those who thrive from those who struggle to stay...

Send us Fan Mail In this episode hosts Mark and Rob sit down with James Allen from Allen Residential to explore how estate agents can uncover opportunities that others might miss by leveraging the power of data and technology. James, with nearly three decades of experience, explains how he transformed his business by recognising a key pattern: many sellers and landlords coming to the market were s...

Send us Fan Mail In this episode of Estate Agency X, Rob sits down with Mark Burgess to explore his SCOPE methodology and dive into why he created it. Mark shares his vast experience, detailing the balance between excitement and risk that comes with launching a new venture. He delves into the often overlooked need for realistic planning and the importance of preparing for potential pitfalls, offer...

Send us Fan Mail In this episode, we ask: How does Jamie Campbell from Campbell’s Estate Agents manage to blend tradition with innovation while commanding top-tier fees? Jamie shares how moving from marketing to property sales taught him that genuine relationships and strong interpersonal skills far surpass formal education in achieving success in the estate agency world. Campbell’s Estate Agents,...