Esker On Air

A delayed order here. A missed pricing exception there. A customer waiting an extra day for an answer. A deduction that could have been prevented. No big deal, right? Except it is. Season 7 Episode 5 of Esker On Air explores the real business impacts of a customer service function that has to depend on disconnected systems, scattered data, manual processes and departmental silos — and what you can...

Is a SaaSpocalypse really on the horizon? Or is this narrative missing some critical pieces? Season 7 Episode 4 of Esker On Air digs into what’s actually happening in the relationship between AI and finance software — and why it’s making certain types of platforms more essential than ever. You’ll learn: Why AI needs SaaS platforms & SaaS platforms need AI How enterprise tech stacks are evolvin...

If you’re still measuring accounts payable (AP) performance the same way you did five years ago, you’re not seeing a clear picture of AP’s impact on the business. Season 7 Episode 3 of Esker On Air reveals 7 KPIs that show how AP is actually delivering value via operational efficiency, stronger cashflow, supplier satisfaction satisfaction and more. Resources: Esker: info@esker.com Contact Us [Clic...

Season 7 Ep. 2 of Esker On Air reveals the ultimate cheat code for getting the most out of your Esker investment: Esker’s Customer Experience team. Discover the amazing results of Esker customers who use Customer Experience vs. those who don’t. Plus, learn how Customer Experience fundamentally differs from traditional customer service. Resources: Esker: info@esker.com Contact Us [Click Here]

Check out Season 7 Ep. 1 of Esker On Air to explore to learn how to avoid common pitfalls that can derail your AI automation project before it even gets going. Get practical advice for ensuring a smooth implementation — from data management and process standardization to aligning your teams and measuring the right KPIs. Resources: Esker: info@esker.com Contact Us [Click Here]

Listen to Season 6 Ep. 16 of Esker On Air for a practical, high-level guide to creating a modern, connected and empowered Office of the CFO. From identifying your biggest pain points to defining what success looks like, Esker On Air host Scott Leahy shares the 5 steps that can take you from a back-office dinosaur to the growth architect of tomorrow. Resources: Esker: info@esker.com Contact Us [Cli...

Listen to Season 6 Ep. 15 of Esker On Air  to discover 5 ways AI works within accounts receivable (AR) to turn data into intelligence, take over time-draining activities and protect cashflow. Hear Esker’s I2C Strategic Solution Manager Whitney Thomas explain exactly how AI produces real results like 95% reduction in unapplied cash and 71% reduction in past-due payments.  Resources:...

Listen to Season 6 Ep. 14 of Esker On Air to   get up to speed on what’s happening with e-invoicing mandates in the EU and what they mean for your business. Learn what e-invoicing mandates involve, which EU countries are rolling out mandates in the next 12-18 months, how this will impact U.S. companies and what you should be doing to prepare.  https://www.esker.com/solutions/global-e-inv...

Listen to Season 6 Ep. 12 of Esker On Air to learn how your Office of the CFO can become more responsive, transparent and aligned with your organization’s long-term goals by integrating procurement and finance. Esker eSourcing Head of Sales Adam Collins shares best practices and tools for improving procurement performance while enabling closer collaboration with Finance leaders.

Listen to Season 6 Ep. 12 of Esker On Air  to explore 5 ways AI is helping accounts payable (AP) teams solve their biggest headaches. From preventing increasingly sophisticated fraud attempts to untangling chaotic inboxes, AI is an incredibly versatile and powerful addition to your AP team. Tune in as Esker On Air host Scott Leahy spotlights the fascinating ways AI supports the modern AP func...

Listen to Season 6 Ep. 11 of Esker On Air to explore the essential — but often overlooked — link between customer service and cashflow. Esker Business Development Manager Nick Carpenter reveals how customer service is the Office of the CFO’s eyes and ears for spotting patterns and identifying issues before they damage company revenue. Find out how to better align customer service with the rest of...

Listen to Season 6 Ep. 10 of Esker On Air to learn how Catalina Marketing Company doubled their on-time payments and improved their DSO by 4-5 days by automating their collections and invoice delivery processes. Catalina Senior Director of Shared Services Bilyana Gavrilova reveals how her team leveraged the power and flexibility of Esker’s AI-driven automation platform to end the drudgery of manua...

Listen to Season 6 Ep. 9 of Esker On Air to understand the foundational role accounts payable (AP) and accounts receivable (AR) managers play in the broader Office of the CFO — and how their work drives visibility, control and strategic value across the business. Esker Business Development Manager Chris Wadley discusses actionable steps AP and AR managers can take to ensure they deliver the cashfl...

Listen to Season 6 Ep. 8 of Esker On Air to hear how five very different companies overcame the most common customer service hurdles — from inquiry overload to manual claims chaos. Esker’s Director of Sales for Customer Service Solutions Adrienne Wilson joins host Scott Leahy to share how AI-driven automation helped these teams boost response times, improve accuracy and create more scalable, effic...

Listen to Season 6 Ep. 7 of Esker On Air to hear how Cencora — a global pharmaceutical solutions provider and Fortune 10 company — is empowering their Office of the CFO to deliver growth and make smart strategic decisions using AI-driven technology. Three Cencora executives share the successes they’re seeing after automating source-to-pay and order-to-cash processes. Learn their implemen...

Listen to Season 6 Ep. 6 of Esker On Air to discover why some businesses are achieving new levels of success with AI while others are struggling to see any ROI. Esker’s Senior Strategic Alliance Manager Jeremy Deuchars explains why not all AI is good or useful — and how companies can avoid making bad AI decisions that hinder their profitability. Resources: Esker: info@esker.com Contact Us [Click H...

Listen to Season 6 Ep. 5 of Esker On Air to explore how RISE with SAP is helping businesses move their ERP systems into the cloud while adopting a Clean Core strategy. Esker’s Global Director of Presales Howie Hahn explains how RISE with SAP works, its advantages and how Esker’s Clean Core connector makes integrating your Esker products a breeze. Resources: Esker: info@esker.com Contact Us [Click...

Listen to Season 6 Ep. 4 of Esker On Air  to learn what eSourcing is all about. From using online auctions to get the best possible prices to monitoring supplier performance with real-time dashboards, discover how eSourcing delivers faster sourcing cycles, reduced costs, and stronger supplier partnerships. Resources: Esker: info@esker.com Contact Us [Click Here] 7 Ways eSourcing Can Save...

Listen to Season 6 Ep. 3 of Esker On Air to understand how the Office of the CFO can provide the strategic planning, value creation and sustainable growth today’s businesses are expecting. Esker’s Worldwide COO Emmanuel Olivier explains why Finance leaders need to re-evaluate their approaches to data and technology in order meet these challenges. Hear his game plan for CFOs wanting to achieve a 36...

Listen to Season 6 Ep. 2 of Esker On Air to understand how tariffs affect customer service, accounts payable and accounts receivable teams — and steps Finance leaders can take to ensure operations continue smoothly. Esker’s Source-to-Pay Strategic Solution Manager Shelly-Ann Campbell explains why the challenges tariffs bring to the Finance department can also be opportunities for pr...

Listen to Season 6 Ep. 1 of Esker On Air to get to know Esker’s new U.S. COO, Ari Widlansky, and learn his vision for the company’s future. He’ll reveal how his time as a competitive tennis player and tennis coach molded him into a leader who supports his colleagues and customers through the challenges of change. Discover Ari’s management style, his goals for Esker in the next few years and his th...

In this episode of Esker On Air, host Scott Leahy digs into the world of payment portal integration and automation that’s poised to radically improve accounts receivable (AR) processes, invoice compliance and customer relationships. Special guest Maya Cohen (Co-founder and CEO of Monto) shares how her experience as an ERP implementor lead her to create Monto , an AI-powered tool that connects ERPs...

Market Dojo helps procurement professionals worldwide solve inefficient sourcing and supplier management processes by digitizing these activities quickly and easily. More flexible and cost-effective than legacy software and more effective than emails and spreadsheets, it empowers procurement professionals to control their costs, mitigate risk and centralize data. Unlike other software providers, M...

Tune into episode 6 of Esker on Air to hear host Scott Leahy and Esker Business Development Managers Graham Smith and Nick Carpenter discuss the order management KPIs every company looking to improve customer service and supply chain performance should be tracking. Hit play and learn how to up your order management game with the right data and AI-powered solutions. Resources: Esker: info@esker.com...

In this episode of Esker on Air, host Scott Leahy explores the importance of finding and leveraging experienced partners to help you navigate and add value to your digital transformation initiatives. In the spotlight is Esker’s partnership with Genpact and how combining forces lets them give more companies the consulting services and technology tools they need to be successful. Resources: Esker: i...