Esker On Air

In this episode of Esker On Air, host Scott Leahy talks with Business Development Manager on the S2P Sales team Joanna Honoré for the first time on the podcast to discuss all things AP automation — how to prepare your team for implementing an automated solution, why not to automate a bad process, and how to turn a bad process into a good one. Resources: eBook: Don’t Automate a Bad Process [Cl...

In this episode of Esker On Air, host Scott Leahy talks with Jason Murante, who has spent the last 15 years helping organizations across the spectrum of vertical and revenue, to helping t identify areas of opportunity by deploying alternative methods and technologies to better manage AR, invoicing and cash application. Listen now to explore ways to mitigate these issues by leveraging modern AR pla...

In this episode of Esker On Air, host Scott Leahy shares seven key strategies for optimizing cashflow. Listen now to discover why the need for digital transformation in Finance has increased, how uniting AP and AR through automation can improve cashflow management, and why Finance leaders need to act now in order to sharpen their organization’s competitive edge and ensure future success. Resources...

In this episode of Esker On Air, host Scott Leahy welcomes back Esker VP of Sales for the Americas Dan Reeve and CEO of Financial Operations Network Phil Binkow to talk about the rise of fraud, what’s at stake if you fall victim, and how automating the bank account verification process can shield your organization from the growing threat of payment fraud. Check out the episode to discover your nex...

In this episode of Esker On Air, host Scott Leahy welcomes Graham Smith, Esker Business Development Manager in the Customer Service space, to talk about an increasing problem when it comes to customer care: change orders. Find out how AI-powered tools like ChatGPT and order management automation are helping businesses handle change orders with ease in Episode 8. Resources: ESKER: info@esker.com Th...

In this episode of Esker On Air, host Scott Leahy let’s listeners in on six signs that your AP technology is dragging you down and in need of change. Listen to S.4 Ep.7 of Esker On Air and find out if it’s time to upgrade your AP technology and get next steps for finding a solution that can take your AP efficiency to the next level. Resources: ESKER: info@esker.com 6 Indicators That Your AP Techno...

Listen to S.4 Ep.6 of Esker On Air and get expert insight on: changing expectations for AR, hidden costs of manual AR processes, benefits of using AI-powered receivables solutions, and key considerations for evaluating AR solutions to ensure you get the most out of your automation investment. Resources: ESKER: info@esker.com The Evolution of Accounts Receivable [Webinar] The Evolution of Accounts...

With all the talk of ChatGPT and other ground-breaking AI tools, Customer Service (CS) teams’ ears have certainly perked up. Rather than fearing these smart tools and their efficiency-boosting capabilities, CS teams can start to embrace them to enhance the customer experience while providing more opportunities for value-generating activities. Resources: ESKER: info@esker.com Human & Artificial...

In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three discuss common challenges of software integration, best practices to ensure integration success, and how Es...

Customer service is a bigger priority for companies today than it’s ever been, and customers demanding a more responsive. around-the-clock experience. Rather than remaining a back-room function, customer service is now expected to be more strategic — and with generative AI tools like ChatGPT now available to the masses, there are strategic ways to leverage them to take your customer service to the...

Listen to S.4 Ep.3 of Esker On Air to hear Bob Cohen’s expert insights on the most important procurement trends to pay attention to in 2023 and beyond. State of Procurement Report [Click Here] State of ePayables Webinar [Click Here]

In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like to implement an automation solution and how to capitalize on the resulting benefits.

In this episode of Esker On Air, host Scott Leahy welcomes back Dan Reeve, Director of Sales here at Esker North America, and Brian Rieber from LSQ to help explain how SCF can help in today’s world and why you should take advantage of it now . Learn more by listening to the season four premiere of Esker On Air!

This livestream will feature a panel of inspiring women in the technology field who will share their insights and experiences, including special guest  Molly Gallmeier, M.B.A. , President of  Madison Women in Tech  & Director of Business Development at  Baker Tilly . Join us for this special livestream to celebrate the power and strength of women everywhere!

Listen in on the upcoming Esker on Air livestream as Business Development Managers Nick Carpenter and Graham Smith introduce the ins and outs of automated solutions and its effect on toggle tax.

In this episode of Esker On Air, host Scott Leahy chats with CEO & COO of Treasury Webinars Ernie Humphrey to delve into the topic of creating enterprise-wide strategic value through your AP operation. Learn how to get more out of AP in Episode 9!

In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to achieve the highest quality customer experience possible.

In this episode of Esker On Air, host Scott Leahy has an in-depth conversation about all things customer service with Esker Customer Experience Advocates Angie Hoffman, Elly Klawitter and Alex Garcia. Discover what it takes to be a best-in-class CX team in Episode 8!

In this episode of Esker On Air, you'll get to hear Esker Chief Operating Officer Emmanuel Olivier explain what's causing current complexities in customer service and what strategies and technologies companies are leveraging to overcome them. Listen to Season 3 Ep. 7 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com July Virtual Event: [CLICK] Gartner Article "Winn...

Key Performance Indicators (KPIs), when used correctly, are a transformative tool for realizing your accounts payable (AP) department’s full potential. And as AP continues to be a central driver of business profitability, keeping track of the most influential metrics is the key to guiding business decisions and measuring success. In this livestream episode, Esker Business Development Managers Chri...

In this episode of Esker On Air, host Scott Leahy welcomes Esker Product Owner of Partner Implementation Frank Cook to discuss Esker’s partner ecosystem: how it works, how to become a part of it, and how it sets both Esker and partners apart from the competition. Listen to Season 3 Ep. 6 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com Frank Cook:  frank.cook...

When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs can be freed up from error-prone data entry and time...

In this episode of Esker On Air, host Scott Leahy chats with Esker Director of Human Resources, Michelle Venturini, about the changing workforce, the Millennial mindset and how to appeal to their values, and how technology can help with it all. Listen to Season 3 Ep. 5 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com Michelle Venturini: michelle.venturini@esker.co...

In this episode of Esker On Air, host Scott Leahy welcomes Nick Drewe, COO and Co-Founder of Market Dojo, to talk about the offerings and benefits Market Dojo can provide to current Esker customers. Listen to Season 3 Ep. 4 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com Nick Drewe: nick.drewe@marketdojo.com Market Dojo: https://marketdojo.com/

Understanding what AI-driven automation can do for your business processes is one thing, but choosing the right solution for your organization’s unique needs and requirements can be one of the most challenging parts of digital transformation. Fortunately, there are specific questions you can ask while narrowing down options to help you make sure you’re choosing the right fit for your company. In p...