Drew and Sam Talk Training

One last tidbit from Drew and Sam, this time nothing to do with training but how about a little Sports Ball?

The guy's sign off during this episode. It's been a good run.  "And now, the end is near, and so I face my final curtain" - Frank Sinatra

The guys get to talk to first year and first-time gold Franny winning franchisee Chris Luttrell. His brother, Travis, brought home the national Supervisor of the year hardware as well! Drew pushes Sam to the side as this goes hard into service and supervision.

The guys get to have an interesting conversation with Vice President of Operations for Five Star Pizza Company, Abby Favior. Check out how she has helped motivate her team to be the best they can be at product. Drew feels left out as Sam takes the reigns of this product focused conversation.

 Sam hits Drew right in the OA nerve. Yet, amazingly with hours of show prep, they come to agreement! Sam gets into how to take an Operations Assessment and use it to improve your location WHILE achieving the labor and service goals of your organization. That’s right, by chunking it down and making work small. Drew shares how this works with almost any process and the guys get into a few tangents,...

The guys discuss the highs of coming home from a big corporate event. Energy, excitement, the desire to get that award on the big stage. Then tomorrow, you’ll do the same thing you did before the event. Why? How can we take this bit of motivation and turn it into a change agent in our lives! First, you may need dedication, desire, and the willingness to excel. They get into the system to make this...

Interview schminterview, who needs em? Sam has given the floor of this odd episode over to Drew to explain his crazy idea. Lean on into the absurd hiring strategy Drew suggests. Also, don’t try this at home or work! Follow the guys instructions on communicating with your labor attorney or ensuring your franchisee / franchisor wants this to be a test. The joy of the qualification to replace the int...

Drew stumbled upon a video. This means now the guys get to share their thoughts on a myriad of topics around Talent versus the Peter Principle, how many superstars should you have, and why that part-time driver is ok staying a part-time driver. Oh yeah, they also get into Narcissistic Leaders and Humble Leaders. The best part, there is a third group. Listen to find out! The video they reference is...

The guys get into discussing Weird Al, Alanis, and a certain DJ. What they're really after is your why! Why do we tell everyone how to do something and skip the why? What would it look like if we start with why instead of how? How could it change your store / team / role? See what we did there? I know it's cheesy but it is a food cost discussion or is it….

The guys discuss day one training, debating, and how training is never final. What they are trying to get at is, how do you keep the new team member once they start? How does communication effect it? How can one location have terrible turnover and another in the same company have low turnover? Hmm…could it be the leader? Could it be expectations? WARNING: Math ahead!

What do you call them? Guard rails? Expectations? The guys get into how leadership has changed over time and now time has changed over leadership. From pagers to "always on" how can you manage the way you communicate with your team and how your team communicates with you.

Drew scares Sam with his early alarm talk and goes right into a real rant of a time. That's a play on words there, IYKYK. The guys then discuss the importance using process to develop a team not for lack of trust. How you setup your expectations may lead to how your team communicates with you.

This episode has so many twists and turns that the guys feel like they've created a prog rock epic, it's so long they influenced themselves by the end ( Stephen Colbert link ). The guys start with the Gemini Giant and end with the Oatman, AZ Sidewinder. In between, they discuss where to find answers and how to lead to the answers.

What does Mea culpa mean and why does Drew have it? No product and service debate this time, just discipline and perfect practice. The guys get into how discipline can be a grind but creates great results and how perfect practice is needed to ensure an amazing customer experience. Both states. Wow, agreement! Also, a challenge!

Product gets us in the door, service is the difference between us and them! Sam has decided that it is time to rant. We haven’t mentioned product in a few weeks and Sam was feeling the withdrawal pangs. Drew finds a way to agree and disagree at the same time because service. Maybe as you near the end, you’ll pick up the leadership lesson that they’re putting down.

Is it about your processes or your delivery? The guys get into change and how to make change happen. We all know that change happens every day. Even the most stubborn still change. Check out the ways the guys help to create and maintain change in your organization.

Classroom training, armed with a PowerPoint, a purpose, and a bunch of people. Yet, when we're in the in-store what do we do? We can’t always schedule training so what does spontaneous training look like? Why do we miss out on those opportunities and how can we make a lasting difference? The guys get into “once you see something, say something!” Check out this episode to learn what the next steps...

Drew has a big announcement and Sam follows up with one of his own! The guys go and dive into the way back machine. Although they start with turnaround times, this really becomes about the big picture and a new TLA, MBC. I bet you can't wait to find out what that means!  Could turnaround times truly measure how you lead?

No this isn’t a Devo reference. IYKYK. What’s in it for them? Weather season is different for everyone. Maybe it’s cold in Minnesota or hurricanes in Florida. How do you talk to your team to ensure that when the customers call, your team is there to deliver the best possible results? Oh no, it sounds like more expectations talk!

The guys get down in the weeds on this one. We learn about Drew's poor ability to communicate and how it creates a great podcast tease. How do staggered in times effect your team? How do they build their habits? How do you create a schedule that meets the customers needs without forgetting about your team? Check out this episode and let us know what you think.  

The guys discuss team availability. How do you negotiate mutually beneficial results? Drew coins a new phrase that Sam even takes notes on. We would share it here but then why would you listen?

If the Lions can win, so can you! The guys start off discussing the big win by a local football team and no this isn’t a repeat episode. How does alignment of the leaders translate to culture in a restaurant? The guys discuss having a leader and the importance of that whether you go family or team or the Drew & Sam hybrid. John U. Bacon would be proud as they share the added be patient with re...

The guys open the mailbag and dive into questions from leaders. The good ol’ “how do you” questions. Like, how do you get training hours when you’re on a labor target? Or what happens when my team doesn’t want to be trained? Drew & Sam oddly don’t argue about much, you would think there would be differing opinions but no, they’ll save those arguments for other episodes!

Hail to the common sense? The guys start off discussing the big win by a local football team and somehow get to discussing why a 3-compartment sink isn't common sense. Listen in as a few new terms are created. Team is not Family. Your weakest link determines your best outcome. Even the old pearl of wisdom, the importance of delegation. Did we mention that local team winning the big game? We’ll try...

Drew shares a tale from a recent visit. What do you do when your best team members are miserable because of poor hires? How do you keep them around before they leave? What happens if they leave? The guys get into a few ways to keep your best and promote a few others to customer.