Drew and Sam Talk Training

The guys discuss Drew’s new phrase. They decide why should you have just a one-liner when you can have many! Like “Focus on that one pizza, that one customer, that one team member”, or “Make work small”, or Sam’s top three reasons for leadership. You’ll have to listen to hear that one! Drew mentions his top three ways to handle the rush and Sam takes notes, what?!

John joins the guys for a second time to discuss leadership, Navy Seals, and 10 seconds of hockey. Sam learns you can’t trust everything you read on Wikipedia and Drew hopes you listen past his annual NY Rangers plug.

So much show prep that Drew gets to scare Sam. 5 steps to On-the-Job training. Could they be revised? Should they be revised? How will Sam reprint all his cards? Drew explains an updated purpose to each steps and how to ensure that the technology available to your team is used to everyone’s benefit.

Drew & Sam discuss the reason, joy, or purpose behind anonymous posts on a few FB groups. Need to ask without your boss knowing? Shame on the boss. Need to vent? Shame on Drew? How’d we get there. Check it out to find out.

Do you find yourself answering the questions for your team? Even on a day off? Or on vacation? Where do you go if you haven’t been told where to go? Drew & Sam get into the vast array of possibilities. Knowledge is fleeting but wisdom is forever. How you help your team know where to go to find an answer will better set them and you up for success.

It’s 7:45pm, do you know if your store is closed? Sam catches Drew in a role play right out of the gate! Sure, a picture can say 1000 words, but can it get to the root of the issue? Drew & Sam get into ways to solve an issue. Once you know the root of an issue, you can identify the performance gap. Once you have the performance gap you can listen to the next episode!

Join Drew & Sam as they talk speed with 4-time Worlds Fastest Pizza Maker and Domino’s franchisee Dennis Tran. Dennis shares a few theories on success and speed, Sam reminisces about an amazing judge, and Drew shares the kind words of a CEO. The only way this could be cooler is with Dunkin. Listen, you’ll get the joke.

First break all the rules, what the world's greatest managers do differently by Marcus Buckingham and Curt Coffman. A manual without a fable. The guys get into this book. Drew apologizes for a far-sighted delay. Sam tries to make it all about [REDACTED]. We can't give the book away, so you'll have to listen. CHALLENGE TIME: On the next shift, ask your team do you know what is expected of you on th...

Sure, maybe Drew said time management, we're going to prioritize other parts of the conversation. The guys get into dealing with processes over goals. How do you eat an elephant is old fashioned? What could it be replaced by? Tomahawk steaks? You listen and we'll decide!

The guys get through a few tangents to get to the heart of the matter, real-time coaching. Sure Drew & Sam are good at it, they should be! They don't have to close, open, deal with team member issues, or more. They get into the why of it, for you and for your participants. Sam throws out a hastily made challenge because Drew does weird things. BTW, are you laughing, Jeremy Hill?

Role plays, real time coaching, and soft skills, oh my! The guys go deep into coaching and training soft skills. Sam starts it off with a leadership plea. Can you take him up on it? When and where are the best places to train? Drew explains what a coaching inception is, and Sam decides to tease the next episode!

The guys discuss setting clear expectations. We know, this comes up often, it's ok. This time it's around your management team. What if they aren't available all the time? What if they're not a level one? What if your team is hired for a role? The guys dig into this concept and tease another detailed dive into this concept.

Drew & Sam breakdown a serial shift killer. No arrests have been made but we know the culprit. Whether it's you or a team member, being negative is a great way to kill your shift. Allowing negativity breeds more negativity. They guys dive into RAS again because you see what you want to see. Just do it! That's right. Create a positive atmosphere with your team. How did it go? What were the resu...

Massachusetts, Washington, West Virginia, Tennessee, Hawai'i, Oklahoma, Ohio, and Michigan, that's just the last 2 months. Whether its Train the Trainer, Better Visits Today, customized classes, or Better Shifts today, we've been out and about helping and supporting clients. Just do it! That's right. Do a Roles and Responsibilities with your team. How did it go? What were the results? Most importa...

The guys get to chat with franchisee John Richards. From the COO of the largest US franchise to a growing franchisee in Central Mississippi (he graduated from Southern Mississippi, see, swing and a southern miss, that's almost funny), John has a great story and a best practice to share.

Drew and Sam get to chat with the franchisee that started the largest domino's best practice group. Gus Garcia, out of Springfield Massachusetts has a great story that includes giving away prizes that suck. Really.

The start of sportsball season is upon us and Drew reminisces about a TV show that highlights real world expectations and accountability. Will Sam follow along or blame the Lions? Can Drew go two episodes without mentioning his beloved Jets? The answers to these questions and not many more are just a click away.

Absolutely everything. The guys discuss why access to standards and the ability to ask questions is paramount to growth. Drew gets miffed because this should be a short episode. Sam finds a row of soap boxes. Drew responds with "Please, pass the suds".

The guys get distracted by golf, "borrowed" hats, football, and your lists. That's right. They discuss an alternate way to be efficient and effective. Use a tool, iNotes, OneNote, or even something like Notion. Check out Notion here->  https://www.notion.so/   Reach out to Drew & Sam . Check out the book list!

The guys talk about something that they have never discussed before. No, that's a lie. That's why the record is skipping, product rears its ugly head. Drew is blindsided by this, he shouldn't be but clearly he hasn't listened to the last few episodes like you have. Sam digs into the promise of a brand and so much more!

The guys get into more TLAs around the GPT of the chats. That's right, AI has entered the pod. OK, we mean the real artificial intelligence not the way some view the guy's intelligence. If you're interested in how CHATBOTS can help you and your team, listen and reach out.    Reach out to Drew & Sam . Check out the book list!   Visit trainwithbty.com Visit fauserconsult.com

The bookworms are back! Steven M. R. Covey tells about the upside of Trusting and Inspiring. Carrots and sticks are gone, or are they? Are the carrots now, or must they be, ORGANIC? Sam isn’t quite sure about what the author is laying down, Drew is drinking the Kool-Aid on this one. Will the boys agree or are we back to a Product/Service type debate? Tune in and listen! I command you, or I trust y...

Find yourself less than 18 minutes and listen to Drew and Sam talk about smooth jazz. No wait, they went on a tangent, no wait, they actually talked about something that will help you on today’s shift! This is one you won’t want to miss. Make sure you share these with your friends!     Reach out to Drew & Sam . Check out the book list!   Visit trainwithbty.com Visit fauserconsult.com

No, this isn’t a sequel to a dog movie. Maybe it’s not a return if it’s the first time we’ve done it? It is the guys discussing how they would answer an opportunity from a listener. Check it out as the guys discover tangent after detour after semi-brilliant insight. Do you have something to “stump” the guys with? Just reach out! Maybe you’ll be the next episode.   Reach out to Drew & Sam . Che...

The guys have spent the last 2 weeks listening to every previous episode to give you their top 5 moments. So much show prep! Will they be serious and choose the great authors that have joined us or the drinking game? Like, follow, subscribe, and listen to find out!   Reach out to Drew & Sam . Check out the book list!   Visit trainwithbty.com Visit fauserconsult.com   Click here for more inform...