Upshot.ai

Customer Engagement 101 by Upshot.ai

Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.

Author

Upshot.ai

Category

Technology

Podcast website

www.upshot.ai

Latest episode

Aug 6, 2024

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Episodes

How to engage your customers with behavioral psychology with Roman Rackwitz 18.07.2022

In this episode, Roman Rackwitz, a gamification pioneer and expert, will explain with an example how game mechanics and behavioral psychology are applied together to engage customers.

What is Behavioral Science? How does it help us in understanding human behaviour ? - With Alex Jackson 22.04.2022

In this episode, Alex Jackson, a behavioral design expert will explain how you can understand human behaviors through behavioral science and will provide an introduction to driving positive human behaviors through Gamification.

Top Game Mechanics used in Gamification - With Pete Jenkins 09.03.2022

In this episode, Pete Jenkins and Krishna Chaitanya talk about their favorite game mechanics and how you can get your users hooked to your apps. 

Gamification in Marketing and how it can help drive sales - With Pete Jenkins 09.03.2022

Brands and retailers are jumping on the growth of the gaming market and increasingly using ‘play’ mechanics as a way to encourage shopping. In this episode, Pete Jenkins explains the role of gamification in marketing and how to use it effectively to boost sales. 

What is Gamification? How can it help businesses? - With Pete Jenkins 09.03.2022

Games are incredibly engaging and have an excellent way of getting people to complete goals. They keep a player focused, excited, and constantly motivated to succeed. In this episode, Pete Jenkins, an international gamification expert and mentor talks about gamification and its importance in today's business world. 

Easy Hacks to Improve your App Revenue with Sangita Das 01.12.2021

In this episode, we will cover some tried and tested monetization tips to increase your app revenue. 

What is Customer Lifetime Value? 30.11.2021

Keeping your customers happy and coming back for more is an essential strategy for any business. In this episode, we will cover one metric in particular that can help companies understand the value of existing buyers: customer lifetime value.

What is Cohort? 30.11.2021

In this episode, we will cover the definition of cohort and understand the importance of cohort analysis in marketing campaigns to improve customer retention.

What is A/B Testing? 30.11.2021

In this episode, we go over the basics of A / B testing and the guidelines you need to follow in order to perform the A/B testing successfully.

How Gamification Can Boost Customer Engagement 30.11.2021

Gamification is changing the way customers interact with brands but there is no one-size-fits-all gamification strategy. In today's episode, we will look into the concept of gamification and understand why businesses need to adopt a holistic approach to incorporate gamified elements into their customer engagement strategy.

How to Boost your Retail Banking Experience across Mobile App/Web - Pt. 1 25.10.2021

In today’s digital COVID-19 era, connecting with your potential customers in the banking industry has become an overwhelming challenge. In order to address these issues, you need to embark on a transformational journey; starting with the customer and working backwards, to better-position yourself to deliver incredible experiences that create customers for life. In this series we will cover : 1) Wa...

Ecommerce Growth Hacking Series : Welcome new users with guided product walkthroughs 21.10.2021

Running an eCommerce business is not an easy task, especially if you are seeking constant growth. For eCommerce, the ability to hack growth is to do rapid experimentation across the full customer journey. Welcome to episode #1 of the Ecommerce growth hacking strategies. In this series, we will share top growth hacking strategies to get more customers for your ecommerce store. Ready to rocket your...

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