Customer Care Channel

If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn. In this episode, you’ll learn how to implement change safely , how to communicate updates to customers, and how to reduce risk while...

In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity. You’ll learn: Why your customer journey isn’t what you think it is The hidden friction points costing you sales The 5 stages every business needs to get right A simple 3-step method to map your customer journey today ✨ Custo...

In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers. You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one. Download Customer Success Kit → Grab the freebies (customer avat...

Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus the simple safeguards that keep your tone and authenticity intact. I’m sharing a real client example, golden rules for safe implementation, and your act...

Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch. Perfect for business owners who feel like they’re constantly firefighting: Downl...

In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems. Plus — real examples, practical scripts, and the mindset shift every business owner needs. 🎧 Listen to learn: The 3-step Acknowledge → Apologise → Act...

Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage. ✨ FREE Resource: Download the Customer Success Kit (3 free downloads) ✨ Access Template Library ✨ Enrol on to Customer Experience Course ✨ FREE Customer Service & CX videos...

What service desk management is, why it matters and what value it can bring to your business. 👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organise...

Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge. 👉 Watch the full YouTube epi...

Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers. 👉 Subscribe for more strategies on customer retention and grow...

Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation. Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that ac...

Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back. Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you c...

In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth. Whether...

In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow a...

In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them. As promised: Mailerlite Email Marketing Information Service Desk Software Customer Survey Episode & blog post Customer Survey YouTube Video 5 Mistakes You make with Frustrated Customers To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol on...

In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master! As promised: Mailerlite Email Marketing Information Service Desk Software Customer Survey Episode & blog post Customer Survey YouTube Video To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow u...

In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals! As promised: Trello Google Keep Tailwind Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Prin...

Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year! Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the p...

Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those customers. Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily...

Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are. //Resources mentioned// Episode 4 - Understanding the Customers Experience - Listen here Episode 12 - What is Customer Journey Mapping - Listen Here Download your FREE Customer Success kit here : https://customerc...

Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started! Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow a...

In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service. Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Stay Connect...

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the...

This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions. Host: Lisa   Podcast: Customer Care Channel Key Points: Why Do Customers Get Upset? Staying Calm and Professional Offering Solutions and Following Up Conclusion and Next Steps Episode Transcript:   https://customercarechannel.com/difficult-customer-interactions/ Resources Ment...

Productivity Tips for Becoming Customer-Focused in Your Business. In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical t...