Customer Care Channel

Episode 18 discusses the secret to what good customer service is! To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow and send messages on IG: Cust...

Episode 17 discusses beauty salon ideas and much more! To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow and send messages on IG: Customer Care C...

Episode 16 discusses what customer service standards are and why you need them! To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow and send messag...

Episode 15 discusses why the customer isn't always right and what to do! To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow and send messages on I...

Episode 14 discusses the L.A.S.T method and how you can apply it to your business. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow and send mes...

Episode 13 discusses ways to handle customer complaints and why you need a customer complaints procedure to manage customer complaints effectively. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the p...

Episode 12 explores what customer journey mapping is and how you can use customer journey mapping to improve your business. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy...

This episode explores customer journey mapping. Here find what customer journey mapping is and how to create customer journey maps. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Cof...

This episode explores potential answers to customer service resume questions. Here find customer service resume tips to help you complete your CV and get that job you really want! To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downlo...

This episode explores how to customer survey to improve customer experience. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow and send messages...

This episode explores a question on reddit and discussing what to do in this situation. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow on IG:...

This episode explores Navigating Change: Ensuring Positive Customer Impact. Impacting Customers When Making Changes can be disasterous, so let's plan how we will make changes to our business without negatively impacting customers. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tik...

This episode explores the Power of Customer Focus: Boosting Engagement and Satisfaction. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow on IG:...

This episode explores Taking Customers Personally: The Impact on Mental Health and How to Cope. Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relation...

In this episode, we explore Understanding Customer Experience: The Key to Business Success. To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coffee: Buy me a Coffee Contact: Follow on...

In this episode, we explore Mastering Customer Excellence: Insights and Strategies for Success. Now let's jump into the episode... To Do: Download your FREE Customer Success kit here : https://customercarechannel.com/freebies/ Enrol onto Customer Experience Course here Follow us on Instagram and Tiktok for daily tips and inspiration Printable Downloads: Get Organised Support the pod and Buy a Coff...

In this episode, we explore the fundamental concept of customer service. The discussion highlights its significance in building customer loyalty and enhancing brand reputation. We cover the key components of effective customer service, including communication skills, empathy, and problem-solving. Listeners will learn about various customer service channels, such as phone, email, and social media,...

In this episode, Lisa discusses the various types of customers businesses encounter, emphasizing the importance of understanding customer profiles to improve service and build stronger relationships. She shares insights from her experiences in retail, hospitality, and corporate sectors, and provides tips for managing different customer types effectively. **Key Points**: - Introduction to different...

Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate w...