Consumer Friend

Episode Title: Bonus Episode – The Hidden Dangers of E-Bike and E-Scooter  Release Date: 3 March 2025 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Geraldine Cosh – Product Safety Expert Episode Summary: It’s the final episode of Season 4 , and we’re wrapping up with a bonus episode that could literally save lives . In this special episode, Adam and LouBax introduce Consumer Friend’s l...

Episode Title: Exploring Romance Fraud with Becky Holmes Release Date: 24 Feb 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest: Becky Holmes – Author of Keanu Reeves Is Not in Love with You THE LAST EPISODE OF SERIES 4!!!! -ALTHOUGH WE HAVE A BONUS POD OUT AT END OF FEB Episode Summary: What happens when online romance isn’t what it seems? In this episode of the Consumer Friend Podcast , A...

Release Date: 10 Feb 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Anna Rowe – Founder of LoveSaid and Catch the Catfish , romance fraud awareness campaigner Episode Summary: In this powerful episode of the Consumer Friend Podcast , Adam and LouBax sit down with Anna Rowe , a leading voice in raising awareness about romance fraud. After experiencing it firsthand, Anna turned her tra...

Episode Title : The Role of Ombudsman Services with Donal Galligan Release Date: 27 Jan 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Donal Galligan – Chief Executive of the Ombudsman Association Episode Summary: In this insightful episode of the Consumer Friend Podcast , Adam and Louise are joined by Donal Galligan , Chief Executive of the Ombudsman Association , to discuss the ess...

Release Date: 13 Jan 2025 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Vic O’Farrell – Behavioural and Personality Expert, Founder of Queen of Behaviours Episode Summary: In this episode of the Consumer Friend Podcast , Adam and Louise are joined by Vic O’Farrell , also known as the Queen of Behaviours , to delve into the transformative power of DISC profiling. This personality and be...

Release Date: 23 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at Cardiff University Episode Summary: In this festive episode of the Consumer Friend Podcast, Adam and Louise sit down with Jemma Cox to discuss the top five consumer issues facing shoppers this Chri...

Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme Release Date: 9 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jennifer Harris – Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS) Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise sit down with Jennifer Harris, Head of Policy Research a...

How our language is blaming fraud victims Release Date: 25 Nov 2024 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Dr. Elisabeth Carter   – Associate Professor at Kingston University specializing in criminology and forensic linguistics . Episode Summary: In this episode of the Consumer Friend Podcast , Adam and Louise are joined by Dr. Elisabeth Carter , a leading expert in forensic lin...

Protecting Consumers from Rogue Builders Host(s): Adam Carter Louise Baxter MBE (LouBax) Guests: Sara Griffiths – Consumer advocate and victim of rogue building practices Sam Davison – Police officer, advocate for change, and victim of rogue building practices Episode Summary: In this episode of the Consumer Friend Podcast , Adam and Louise are joined by Sara Griffiths and Sam Davison , two advoca...

Modern Communication with Nick Looby Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies . Episode Summary: In this episode, Adam and Louise are joined by Nick Looby , an expert in human-centric communication . With over a decade of experience, Nick specialises in helping individuals a...

Championing Survivors with Lucy Wade from You Don't Own Me Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Lucy Wade – Founder of You Don't Own Me (YDOM) , a platform for raising awareness of domestic abuse and offering resources and support to survivors. Episode Summary: In this powerful episode of the Consumer Friend Podcast , Adam and Louise are joined by Lucy Wade , the fou...

Release Date: 30/09/24 Host(s): Adam Louise (LouBax) Guests: Jon Walters – Senior Service and Contract Manager, Citizens Advice Judith Wood Archer – Senior Delivery Director, Society Matters Citizens Advice Gateshead Episode Summary: In this episode, Adam and Louise are joined by Jon Walters and Judith Wood Archer from Citizens Advice . The discussion revolves around the incredible work Citizens A...

In this episode, Adam and Louise sit down with Paul Maskall , a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen to them, despite it being one of the most common crimes in the UK. The conversation delves into human behaviour, how criminals exploit our emotional states, and ways we can better protect ourselve...

A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the work they do in their field. From human behavior, communications and fraud, we have a wide range of consumer issues covered. We hope you enjoy.  Send us Fan Mail Please like, subscribe and rate to help in...

Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the  last couple of months, a few around second hand cars and building work.  They also talk through the previous podcast and discuss what's coming for season 4. Thank you all for listening.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in t...

Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the world? how do you get targeted by advertisers and scams? And how do you get your data removed? Know your rights! Link to websites mentioned here: Have I Been Pwned allows you to search across multiple data breaches to see...

Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention!  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in our lives, how do we know what to consume, what to believe and what could be dangerous to us! Media literacy allows us to question the messaging that we are seeing and makes us ask 'why am I s...

Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it). This pod talks about the new government Stop Think Fraud campaign along with a Linny's fraud story and the language we use when talking to fraud victims and how it has the power to build people u...

In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign.  In a world obsessed with achieving the perfect smile, the #ForFakeSake campaign aims to educate consumers on the potential risks posed by unsafe teeth whitening products while providing essential guidance...

In todays pod, Adam and Lou talk to Kevin Grix from  the Dispute Resolution Ombudsman Service  (DRO). If you feel that the business that you have used for purchasing goods or services hasn't kept their side of the contract (Not fit for purpose, as described of of satisfactory quality) then you might need to get in touch with the DRO, they may be able to mediate or come find a solution for you...

Adam & Lou are joined by Alex Hughes , a Scheme Manager at MCS. MCS certify both products and traders in the vital renewable energy sector giving consumers more trust and confidence in the green energy sector. Find out about all the work that goes into making sure the products we use are safe, durable and covered if anything was to go wrong.  Send us Fan Mail Please like, subscribe and rate to...

In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments. What are people searching for? find out here! Protect yourself and your loved ones this Christmas, buy real Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Websit...

Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms. Adam and Lou discuss what could be considered to be unfair in written (or even unwritten) contracts and notices. Your rights made easy!  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Web...