Consumer Friend

We're back! Slightly later than promised but Adam and Lou are back. This is just a little teaser on what to expect over the next 11 episodes from the team at Consumer Friend. There is also a bit of a history lesson on the birth of consumer rights, how it all started, you'll never guess. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also fo...

The final episode of the second series is here. A quick recap of the previous 11 podcasts, some topical consumer rights stories that have been in the news over the last couple of months and test the expert (Louise) bit at the end.  See you all in a couple of months, thank you everyone for listening. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also...

Adam and Louise discuss your rights when buying used cars. Whether its from a business, a private seller or from an online marketplace you should know your rights in order to get the right deal for you. Used car complaints is by far the most complained about service/goods coming into the Citizens Advice service, don't buy a dog of a car! There's also a top 10 of most bought used cars in...

Adam and Lou are joined by two people that have been through the retrofit journey and have become advocates for sustainable homes. There are no downfalls to having a more energy efficient homes, it reduces your fuel bills, reduces your carbon footprint and helps to save the planet! Lucy Haden lives in London and embarked on retrofitting her late 1960's flat roof terrace home and has learnt so...

Adam and Lou from Consumer Friend takes questions from the listeners about consumer rights and problems they've had with holidays, vets (services), online retailers (goods) and solar panels.  Plus a very interesting fact about squirrels! Keep the questions coming and thank you for all the participation.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. Yo...

Adam and Lou introduce Consumer Friends Energize - Retrofit. How we should all get involved in improving the performance of our homes to save the planet and our bank balance. We hope you can all get involved in helping to spread awareness. What dopes Retrofit actually mean? find out here.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us...

Adam and Lou talk about their favourite gigs and what would've happened if the tickets they bought for these events ended up being fake! Your right's when your buying tickets and how to buy them safely! Great advice on Consumer Friend but also here at The Socirety of Ticket Agents (STAR)  - https://www.star.org.uk/ Send us Fan Mail Please like, subscribe and rate to help increase the rea...

There are protections in place if you are let down by a business when asking for a refund. Its always best to pay by credit card because that offers you protection under Section 75 of the Consumer Credit Act. Adam and Lou talk about how and when you can use it with some amusing examples.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us...

Saving the planet and your money! In this pod, Adam and Lou talk to Retrofit expert Russell Smith ( RetroRuss ) from Parity Projects and Retrofit Works about creating a plan to make your home more cosy and energy efficient. Why do we need to do this? TO SAVE THE PLANET! We all need to take some responsibility for the world that we live in, and it will reduce your energy bills as well, win win!   S...

Our birthday pod! We can't believe it's been a year already! Adam and Lou talk about the last year, how and why they started Consumer Friend, mistakes and successes and a few giggles.   Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerF...

The average age reading age in the UK is around 10 years old! We all need to understand the information we are receiving from businesses in order to make the right choice for us and get the best deal. Businesses should be designing their products and services to be accessible to as many people as possible. Adam, Lou and special guest Gary discuss why and how businesses should be using plain Englis...

Adam and Louise talk about the how to make sure that you have the holiday that you paid for! your rights when booking a holiday and how to avoid the scams.  Check the reviews and pay with a credit card are the top tips.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFrien...

Adam & Lou discuss the dangers of purchasing fake  cosmetics. It turns out that if the price is too good to be true, it probably is. We look at the effects that these dangerous chemicals can have on our skin and body, the history of cosmetics and how to avoid buying them! Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: F...

Adam and Lou take a quick look at what's going to be coming up in the second series of the Consumer Friend Podcast. From plain language to buying used cars and your rights when buying a holiday along, Consumer Friend has got your back. Please get in touch with any questions at info@consumerfriend.org.uk.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. Y...

The last Pod in the first series of the Consumer Friend Podcast! Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of stopping. Do you know your rights when buying goods online and when buying digital content? Find out here. Check a website at https://www.getsafeonline.org/checkawebsite/ Thank you to all our listeners, happy Christmas and see y...

Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you think you are. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFri...

Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis. Energy rebate, impersonation and fake loan scams are rife and criminals can seize on any opportunity which can create a sense of panic, worry and anxiety in the population. We all go through periods of vulnerability in our lives, challenges politically and economically increases the chances of us becomi...

Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys. we look at what is expected from all the businesses in the supply chain from design and manufacturing to retail and how we as consumers have a responsibility to check that the products we buy are fit for the person that is going to use them.  Send us Fan Mail Please l...

Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all. Information for businesses to take on board in regards to inclusive design and recognising vulnerability.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Fr...

Adam and Lou are joined by Faisal from HIES , a leading consumer protection organisation covering the installation of home energy products. Today they talk about the ideas behind becoming 'energy independent' and take a look at solar panels, battery storage and heat pumps. Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook In...

Louise and Sophie talk about consumer vulnerability by looking at life events that can effect our ability to make  decisions. We can all go through periods of vulnerability in our lifetime, understanding, sharing and owning it can help you get the right deal for you! Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook W...

Louise and Adam talk about the first steps to take when looking at making your home more energy efficient. This can help reduce your energy bills and  decrease your carbon footprint. What is Net Zero? What's an EPC? why do we need to worry about the moisture in our home? answers here and on the website www. ConsumerFriend.org.uk . Follow us on:  Twitter @Consumerfriend0 Facebook - ConsumerFri...

Sophie and Louise are joined by special guest Ben from TrustMark. A look into how to find a good, reliable trader and some great tips on how to avoid the rogue ones! more information at www. ConsumerFriend.org.uk. Follow us on socials! Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter:...

Adam and Sophie talk about your rights when using services. Services are something that we use on a daily basis and we need to know what we are entitled to, and what we're not when using them.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @Consum...

Louise and Adam discuss your rights when you're out and about buying goods from shops, what you can do, what you can't do and how long you've got to do it! More information  at www. ConsumerFriend.org.uk , please get in touch through the website.  Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Websit...