Commerce Innovators

Join us as we unravel the complexities of e-commerce with Rosemary Okolie, the Director of Strategy and Insights for Retail and Consumer Goods at Salesforce. We begin by scrutinizing the latest e-commerce trends as presented in the Salesforce Q3 Shopping Index, including global online sales stagnation and a 3% increase in US traffic. Get insight into how AI is transforming the e-commerce landscape...

Join us as we explore the phenomenal success of Empower Global with its dynamic duo, Brittany Bullock and Amanda Stewart. Empower Global, a Salesforce Commerce Cloud customer, is an immersive e-commerce platform offering an array of products from Black-owned businesses. Brittany and Amanda share their backgrounds, the spark that led to the creation of Empower Global, their unique business strategi...

In this episode, we chat with Matt Ezyk, Director of E-commerce at Pet Supermarket. We journey through his remarkable transition from the implementation side to the retail side. Hear Matt recount his experiences, the impactful decision to implement BOPUS and ship from store, and how these choices have influenced the business. Join us as we dissect the intriguing concept of loyalty and personalizat...

Prepare for a conversation with our guest, Roy Avidor, the dynamic CEO and co-founder of Cymbio, as he illuminates the path that led him to entrepreneurship. He opens up about the genesis of Cymbio, a platform designed to disrupt the e-commerce sphere with its innovative marketplace and dropship automation. Roy delves into the functionality of Cymbio, explaining how it simplifies the act of sellin...

Listen in as we welcome Sana Remekie, the CEO of Conscia.ai, a trailblazing company that has introduced the industry's first digital experience orchestration platform. Sana shares her tech romance story and her journey from being a technical consultant to co-founding a revolutionary company with her husband. Get inspired as we explore how Conscia tackles the problem of disparate data sources and c...

Meet Eva Wang, the powerhouse behind Firework's groundbreaking approach to video commerce. Her eclectic journey from the world of investment banking to her current role as the Global Head of Commerce and Partnerships makes for a fascinating narrative. Uncovering the unique international perspective that she brings to the table, we embark on a deep exploration of the transformative role technology...

Listen in as we journey through the exciting world of headless commerce with our Commerce Cloud Composable Evangelist, James Semple. In this discussion, we chart the evolution of headless commerce from its first wave of technical teams cobbling together solutions to its current, much deeper fourth wave of companies. We examine how the rise of composable commerce and technologies like GPT has funda...

Join us as we chat with Shantenu Agarwal, VP of Strategy at Soul Machines, who enlightens us about the fascinating role of avatars in personal assistance. Shantenu shares his unique journey of applying technology to the human experience, underlining the importance of empathy and trust in forging meaningful connections. We further explore the exciting world of AI and avatars and how they are employ...

Ever wondered how to successfully navigate the complex world of B2B and B2G buying? This episode promises to provide illuminating insights on this very topic. Our guest is Kim Brown, CMO of Darley, a manufacturing company that serves national heroes and has successfully transformed its B2B and B2G buying experience. Kim shares her expertise on the evolving landscape of B2B and B2G buying, the role...

Get to know Matt Gorniak, the tech-savvy CEO of Threekit, a groundbreaking visual commerce platform. Matt takes us through the ins and outs of 3D visualization, AR, and virtual photography. We tackle the challenges that B2B companies face when it comes to visualizing their products and how this impacts the buyer's decision-making process. With Matt's innovative approach, Threekit is helping these...

Unleash the power of video commerce with our latest episode featuring Sophie Abrahamsson, the trailblazing President of the Americas for Bambuser. Sophie offers us an intriguing glimpse into her career, effortlessly drawing the line from her beginnings in communication and political science studies in Italy to leading e-commerce and digital tech at the H&M group in Sweden. In this conversation, we...

Listen in as we explore the latest shopping trends with Michelle Grant, the Director of Strategy and Insights for Retail and Consumer Goods at Salesforce. She shares fascinating insights from her recent Connected Shoppers Report, including the shrinking divide between online and offline shopping. As we move beyond viewing e-commerce as a monolithic single site, we delve into the concept of shoppin...

Could the 2023 holiday shopping season change the game for retailers and consumers alike? Caila Schwartz, a key figure at Salesforce and a maven in the realm of consumer insights and strategy, thinks so. An increase in repeat buyers, the influence of generative AI, and the surprising return of the physical stores - all these factors are set to redefine the holiday shopping experience. Kayla's pred...

Ever wondered how the design of our cities could impact the future of retail? Or how politics could play a role in shaping the next big trends in e-commerce? Nino Bergfeld, director of retail advisory at Salesforce, takes us on an exhilarating journey into the world of retail and e-commerce. As the co-host of the Retail Reality Show, Nino highlights the pressing issues currently at the helm of the...

Join us for an engaging discussion with Matt Marcotte, executive leader of Global Retail Consumer Goods and Manufacturing Auto and Energy Industry Advisor Teams at Salesforce. Drawing from his vast experience in consumer retail, Matt shares his insights on transforming iconic brands, scaling technology culture, and capitalizing on market opportunities. We explore a range of important topics, from...

Join us for an enlightening chat with the remarkable Thomas Theunen, the brain behind the Rhino Inquisitor blog and the head of Commerce at Forward. Thomas is a remarkable raconteur as he takes us on his thrilling journey from developer to architect and, now, the head of commerce at a Salesforce implementation partner. Unlock the potential of AI in the realm of Commerce Cloud, with Thomas sharing...

Join me as we sit down with the inspiring Barbara Jones-Brown, CEO and founder of Freeing Returns, a Salesforce partner with a mission to save retailers a whopping half a trillion dollars in loss prevention. Listen to her story, from serving in the USA Military to receiving funding from the Serena Williams Venture Fund and her twenty-year journey in the retail tech sector. Discover how Freeing Ret...

What does it take to build a successful marketplace in the ever-evolving world of payments technology? We had the pleasure of speaking with Kate Major and Ray Nazloomian from the JPMorgan payments team to find out. Together, we explored the importance of providing trusted solutions for clients, JPMorgan Chase's partnerships with fintech companies, and the recent innovations launched in collaborati...

Join us for another fascinating episode of Salesforce Commerce Cloud Innovations as we explore the thrilling intersection of automotive and e-commerce. Our guest is Kent Packman, a Salesforce architect at Aston Martin and a true visionary in the industry. Kent's unique perspective, rooted in his love for all things automotive and tech, provides an insightful look into the challenges and opportunit...

Mike Milburn is not only a new dad but also has a new company called Pimly. Salesforce was a large part of Mike's past but is now returning as he enters a fascinating new area critical to customers. The mission back then was to provide incredible value to every single company employee, and the mission remains the same today. The goal for Pimly is to make the product cloud usable by sales, service,...

Gary Brandeleer is a visionary product leader at Salesforce, where he serves in the emerging tech and products department. He leads the product development of Salesforce Web3 and has achieved product market fit in six months. The product was launched in under a year, establishing Salesforce as a competitive force in the Web3 space. Gary has also played a key role in the development of Einstein GPT...

Last week we had a conversation with James Semple, a product manager director that evangelizes composable commerce globally for commerce cloud customers. James walked us through Headless and composable commerce, its history, and Salesforce's approach to Headless and composable commerce. In this episode, we continue the conversation with Nathan Marcus, Senior Product Manager for Salesforce Commerce...

James Semple is what he calls "the composable commerce evangelist" at Salesforce, where his job is to spread the word that Salesforce has a really great composable offering. Interestingly, James also has a second career in music and orchestration, creating soundtracks for video games and movies. The intent for James' team is to make it as easy for commerce to go "headless" with Salesforce as it wa...

In this episode, we dive into the world of Conversational AI Automation and its potential impact on various industries with Eron Sunando, Chief Revenue Officer at Conversica. Conversica is a Salesforce partner specializing in AI-powered conversational automation and intelligent virtual assistant technology that helps companies scale their messaging efforts across various channels.  We discuss how...

In this episode, we explore the fascinating journey of Dedrick Boyd, founder of TechSparq, as he shares his insights on creating purposeful and sustainable businesses within the digital space.  We dive into the groundbreaking Empower Global project, which aims to elevate black creatives and their brands, providing a dedicated space for marginalized communities to sell and promote their products. W...