Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time

Transformative coaching for abrasive leaders creates a positive ripple effect, fostering individual and organizational growth. In this episode, Bonnie Artman Fox talks about her Leadership Turnaround Coaching program, where she aims to replace abrasive behaviors in leaders with emotional intelligence skills. She shares success stories, underscores the importance of self-awareness in leaders, and e...

Workplace violence isn't just physical. It includes bullying and incivility and also impacts the safety, environment, and health of everyone involved. In this episode, Mary Beth Kingston shares her experiences managing an emergency department in a large urban hospital, emphasizing the escalating problem of violence in healthcare. She underscores the significant impact of physical violence, bullyin...

Hospitalists lead patient care, foster communication, and drive a safety-focused culture in healthcare. In this episode, Dr. Rishi Garg shares insights into his role, the challenges faced in hospitalist medicine, and strategies for improving communication and culture within the healthcare setting. He outlines strategies for cultural improvement, emphasizing relationship-building, open communicatio...

Customized well-being support programs are crucial in healthcare, recognizing the diverse roles and challenges within and emphasizing the absence of a one-size-fits-all solution. In this episode, Jennifer Bickel, the Chief Wellness Officer at Moffitt Cancer Center, dives deep into the intricate world of wellness and explores the silent crisis of burnout among healthcare professionals. Jennifer sha...

Negative workplace attitudes can negatively impact patients; positive ones lead to positive outcomes. In this episode, Renee Thompson introduces Debbie Pierson, Nurse Manager at Kaiser Permanente, sharing her remarkable journey in transforming her unit's culture with the help of the Healthy Workforce Institute. She emphasizes the transformative impact of a healthy work environment on her personal...

It's not just about the policies; it's about the people. In this episode, Stacey Schaab, Senior Director of Nursing at Inova Mount Vernon Hospital, delves deep into transforming the healthcare environment into one where respect and civility reign supreme. She dives into the importance of leadership, setting clear expectations, and recognizing the potent role of an empowered workforce in breaking t...

Empowering employees is more than a buzzword, it's a foundation stone for a thriving organization. In this episode, Emily Chase explores the critical importance of empowering employees through shared governance and the profound impact authentic leadership can have on creating a positive work environment. She discusses how she transforms organizational culture, enhancing productivity, patient outco...

Vulnerability is a strength in nursing, which is why uncomfortable conversations pave the way for powerful change. In this episode, Lori Armstrong talks about her leadership journey and the impact of a senior nurse's humility on her philosophy. She highlights the avoidance of uncomfortable conversations, the importance of trust, and introduces her initiatives, the IMPACT Group Coaching Program and...

Bullying and incivility happen because healthcare leaders allow room for such behaviors. In this episode, Kristin Aviles explains the strategies she used to transform a challenging department into one known for its positive culture, such as creating a culture of safety and empowering staff to address workplace violence. Kristin also introduces the concept of "Chatter Matters," emphasizing the impo...

Recognizing the unsung heroes of healthcare goes beyond mere gestures. In this episode, Sarah McVanel talks about employee recognition within the healthcare sector and the significance of fostering a positive and appreciative work culture to prevent workplace issues. She discusses leaders' challenges in feeling appreciated, emphasizing recognition's impact on employee engagement and advocates for...

The demands on healthcare leaders continue to intensify, and a comprehensive approach to address burnout and promote work-life balance has never been more pressing. In this episode, Michelle Troseth and Tracy Christopherson introduce the concept of polarity intelligence in healthcare leadership, emphasizing the need for balance and well-being. Michelle and Tracy stress the need for a balanced mind...

Leaders need to listen more and talk less, especially when dealing with conflicts among their organization’s members. In this episode, Dr. Becky Hartley talks about strategies to deal effectively with conflict inside a healthcare organization. Becky shares her story of how early challenges in nursing prompted her to help create better healthcare cultures. She stresses the importance of asking for...

Are disruptive behaviors and a toxic work culture taking a toll on your organization? In this episode, Renee Thompson outlines strategies for improving organizational culture and reducing disruptive behavior during National Bully Prevention Month. Her "trifecta approach" offers nine strategies to enhance organizational culture, involving clear policies, skill development, and a focus on "Healthy W...

A workplace leader has to inevitably deal with conflict, and here are some tips that will be extremely helpful for it. In this episode, Randy Keirn talks about leadership and conflict management with CLEAR Rx, a concise five-step process. He emphasizes the importance of effective conflict resolution in leadership, introducing the CLEAR Rx method for conflict management, and provides practical advi...

Creating a positive healthcare culture starts with addressing disruptions. In this episode, Barry McElyea talks about addressing disruptive behaviors and promoting a culture of respect and professionalism in healthcare settings. He discusses his evolution from workplace bullying to anti-bullying advocacy, highlighting strategies for addressing disruptive behaviors and fostering a culture of respec...

In this episode, Cara Silletto shares her insights on employee retention challenges and well-being in the workplace. She highlights understanding individual mindsets, discusses shifting retention landscapes due to social media, and offers practical strategies, including improved new hire experiences and personalized appreciation. Tune in to learn some strategies and insights for addressing the pre...

Here’s how to avoid common mistakes when handling disruptive workforce behaviors in healthcare. In this episode, Renee Thompson breaks down three common leadership mistakes when addressing disruptive behaviors. She discusses ongoing discussions for behavior change, private talks to retain leadership credibility, and consistent standards for all employees, even the skilled ones. Tune in to learn fr...

Creating a positive work environment can shape organizational culture. In this episode, Mitch Kusy discusses the importance of culture change in addressing disruptive behaviors, emphasizing its impact on individuals, teams, and organizations, especially in healthcare. He stresses the need to involve stakeholders and use evidence to strategically prioritize culture change, sharing three effective s...

Here’s a little secret. Nurses can be very cruel to each other. In this episode, Diane Salter, Bullying and Incivility Content Expert at the Healthy Workforce Institute and Director of Surgical Services at a Pennsylvania Hospital talks about handling difficult conversations with employees, dealing with disruptive behaviors, and creating a healthy work environment, particularly in a healthcare sett...

Welcome to Coffee Break: Breaking the Cycle of Bullying in Healthcare - One Cup at a Time! In this episode, Renee Thompson shares her journey and passion for tackling the long-standing problem of bullying and incivility in healthcare. She emphasizes the need for a professional work culture, equipping leaders with evidence-based strategies to address workplace bullying and incivility while featurin...