CMA's Moving Lives Forward Podcast

In this episode of CMA's Moving Lives Forward podcast, host Chris Heinz introduces a practical management framework built around 10 Work Motivations, opening with the performance formula — ability × environment × motivation = performance — to make the case that motivation isn't just one piece of the puzzle, but a multiplier that can reduce even the most talented team's output to zero w...

In this episode of CMA's Moving Lives Forward podcast, host Chris Heinz sits down with Jason Mahoney, Senior Director of Marketing for Carter Myers Automotive, to explore what it takes to market a 27-location automotive group with heart and strategy. Jason traces his career from waiting tables and selling cars to working for American Honda alongside COO Matt Walsh, eventually landing at CMA af...

In this episode, host Chris Heinz sits down with John Housley, Parts and Service Director at CMA's Hyundai of Winchester, to explore what it takes to lead a high-performing fixed operations department. John shares how he structures his technician teams around focused skill levels, why eliminating friction — for both customers and employees — is central to his leadership philosophy, and how the...

Laura Campbell is the Executive Assistant to CMA's CEO Liza Borches. In this episode, we explore what it really means to support the top seat of a 1,300-person automotive company. Laura shares how her career path — from directory assistance and telecom management to the Chamber of Commerce and eventually CMA — equipped her with the skills, credibility, and heart her demanding role requires. Th...

What if the secret to three years of record-breaking success isn't working harder—it's measuring smarter? In this episode, Charles Camp, general manager and managing partner at CMA's Valley Subaru, shares his secret to success in winning the General Manager KPI Award for three consecutive years (2023-2025), earning him the title of "KPI King" among CMA's 26 dealerships. He...

What does it take to go from healthcare to winning a national automotive leadership award in just three years? In this episode, we interview Jeanine Bayne, Service Manager at Volvo of Charlottesville and recent winner of NADA's Rising Star Award for Women Driving Vehicle Retail. Jeanine shares her remarkable transition from nursing to automotive, rising from service advisor to service manager...

This episode features an interview with coach Danelle Delgado on the importance of gratitude, aligning with CMA's mission of "moving lives forward." Danelle's core work focuses on fixing self-esteem not through encouragement, but through a systematic approach called "Win on Repeat," where achieving factual results builds internal belief. Her own breakthrough came from forma...

The podcast features an interview with Kyle Hoffmaster, an automotive technician at CMA's Subaru dealership in Winchester, VA. Kyle shares his journey into the automotive industry, which began as a teenager helping a mechanically-inclined neighbor and was cemented by the encouragement of his high school teachers who valued skilled trades. He emphasizes that the critical skills for a successful...

This podcast episode features an interview with Eddie Brown, the Executive Director and co-founder of Giving Words, a nonprofit partner of CMA that is dedicated to serving single mothers through car repair and car gifting. Brown explains that transportation is a crucial "linchpin" for single mothers' stability, directly impacting their ability to maintain housing, employment, and acces...

In this episode of CMA's Moving Lives Forward podcast, host Chris Heinz sits down with Gwen Antesberger, a dedicated member of the People Team at Carter Myers Automotive. Gwen reflects on her unique career journey—from paralegal to Disney customer service agent to nonprofit executive assistant—and how each role has shaped her resilient, service-oriented approach. With a deep commitment to inte...

In this episode, CMA's Chief Operating Officer, Matt Walsh, shares his unconventional career path, from waiting tables and headhunting to falling in love with the automotive industry. He discusses his passion for the car business as a meritocracy and how CMA's identity as an employee-owned company fuels its "Owners Just Care More" philosophy. Walsh reflects on his leadership style,...

Meet Nina Ross, CMA's newest Talent Advisor, who in just four months is already transforming our hiring processes across 24 dealerships. Bringing over 13 years of experience from the banking industry, Nina shares her unique, data-driven perspective on attracting and retaining top talent. She reveals the three key traits she looks for in every candidate—curiosity, adaptability, and mission-alig...

In this episode of Moving Lives Forward, host Chris Heinz sits down with Matt Dudley, Parts Manager at CMA’s Hyundai of Lynchburg, for a conversation that transcends the workplace. Matt shares his journey from retail to automotive, and more profoundly, his role as a father to Eli, a remarkable 8-year-old living with rare medical conditions. From navigating early health crises to advocating for inc...

In this episode, we sit down with Nina Franks, Financial Well-Being Project Manager at Truist Bank, to explore the eight pillars of financial greatness. Nina shares how Truist Momentum empowers individuals to build financial confidence through practical tools, values-based budgeting, and long-term planning. From emergency savings to investing, homeownership, and giving back, each pillar offers a s...

On CMA's Moving Lives Forward podcast, Chris Heinz sat down with John Mark Osborne, an Executive Manager at CMA. John’s journey is a powerful story of perseverance, faith, and a forward-thinking vision for the future of car buying. While he waits to open and lead CMA's brand-new Honda dealership in Lexington Park, MD, his path, leadership philosophy, and deep personal insights offer an ins...

In this episode, we sit down with Jessica Butler and Melissa Rourke, two newly promoted regional controllers at CMA, to explore the essential role accounting plays in the automotive industry. They share what a typical week looks like, how they support multiple stores, and the leadership lessons they've learned along the way. From Jessica’s journey starting as a nanny to Melissa’s deep family r...

CMA launched a company-wide Wellable Challenge to promote physical wellness, engaging over 270 associates who logged 54,000 miles. The initiative, introduced by Raleigh Marria, emphasized inclusivity, motivation, and community through a user-friendly app and a dual leaderboard system. Standout participants Tyler Nuckoles, Kyle Hoffmaster, and Dino Womack each brought unique motivations and strengt...

In this episode, nutrition and wellness coach Andrea Lopes shares practical tips for building sustainable health habits that fit real life. From quick, simple meal prep to improving sleep with small daily routines, Andrea emphasizes the power of consistency over perfection. She shares a powerful story of a client whose emotional health and marriage turned around after just a month of better eating...

Listen to our conversation with Scott Rainey, a Marine Corps Veteran and Service Manager at CMA's Colonial Hyundai. He shares how his military training shaped his no-excuses, lead-by-example approach to leadership. With a natural blend of discipline, humility, and heart, Scott explains how he builds trust, fosters team collaboration, and earns influence through hard work and consistency. From...

Join us in this insightful episode as we explore the power of employee recognition with Dave Lawson from CMA's Williamsburg Ford and Matt Brink from CMA's CDJR of Lynchburg. Discover how timely, specific, and individualized appreciation can transform workplace morale and boost engagement. Dave and Matt share practical strategies, including daily recognition habits and tailored appreciation...

In this episode, we feature five guests who have significantly improved their physical wellness. These real-life stories will inspire you, especially if you're looking for a boost to your health journey. Our guests come from various car dealerships, and despite the challenges of their demanding jobs, they have made remarkable changes in their physical well-being. Halfway through the show, we r...

In this episode, Jesse Jones shares her inspiring career path, highlighting the mentors who shaped her leadership style and the challenges she faced along the way. From starting as a part-time cashier at Lowe's to becoming an area installation manager, Jesse discusses the complexities of managing contractors and ensuring customer satisfaction. Her transition to CMA, influenced by her mother&#3...

In this episode, we welcome Mark Sanborn, internationally acclaimed author, keynote speaker, and leadership expert, best known for his bestselling book, "The Fred Factor." Mark shares his insights on professional development, leadership, and how to turn the ordinary into the extraordinary. We dive into the principles of "The Fred Factor," discuss insights into professional growth,...

In this episode, we're joined by Bruce Kolz about his journey as an executive manager in the car business, starting from humble beginnings as a lot attendant to overseeing multiple stores at CMA. Key highlights include the importance of building authentic relationships with team members, the role of accountability, fairness, and consistency (AFC) in leadership, and the use of tools like the Ga...

In this episode, we chat with Frances Meiklejohn, Senior Benefits and Wellbeing Administrator, about her diverse role and its impact on CMA. She discusses the rewarding aspects of her job, including supporting associates during difficult times and participating in company acquisitions. She also answers some of the top mysteries of benefits and offers practical advice on seizing opportunities to en...