CMA's Moving Lives Forward Podcast

In this episode, we welcome back Mandy Housley, General Manager of CMA's Subaru of Winchester, to discuss a significant milestone. Mandy's store is the first to achieve 100% completion of the CliftonStrengths assessment among all associates. We explore the strategies and steps taken to reach this goal, including the importance of relationships, team collaboration, and integrating the asses...

In this episode, Liza and Chris guide listeners through a reflective exercise to review 2024 and set new goals for 2025. They discuss the importance of recognizing past accomplishments and planning for future success, with insights from special guests Don Sankey and Rob Migliaccio. Tune in for practical tips and inspiring stories to kickstart your new year with intention and purpose.

You know the 12 Days of Christmas, but do you know the 12 months of Moving Lives Forward? In this episode, we celebrate the 12 lessons we've learned as part of CMA's associate training program. Listen as we recall content from all year round. Plus there's a fun surprise at the end.

As the Executive General Manager for CMA's five Richmond dealerships, Ed Nicol sees himself as a Chief Team Builder. In this episode, we discuss what he has learned from working with thousands of employees and hundreds of teams and how his strengths have brought success. He also shares advice for people interested in the car business.

Jennie Lockett has spent 29 years at CMA. In an age where long-term tenure is rare, listen as Jennie shares the secret to staying in one workplace despite the changing seasons of life. Jennie is a dealership assistant for several CMA stores in the Richmond area.

How well do you receive feedback? In today's episode, we discuss how to make the most of feedback, including understanding different types of feedback, triggers that can get in the way, important feedback skills, and how your strengths can help or hinder you. 

Whether we like it or not, we all deal with change. How can you manage change better? Join Onboarding Specialist Nate Antesberger as we discuss the change management process, CMA's new onboarding program, and how strengths can help with change. 

How do you serve up spectacular customer service? Mindi Williams has been helping customers since she was 14. Through a variety of roles outside and inside the car business, Mindi has learned how to wow customers so they keep coming back. Mindi is the service manager at CMA's Colonial Subaru in Chesterfield, VA.

In episode 13, we're revisiting some of our most memorable moments from the first 12 episodes. Listen to our lineup of past guests, including our CEO, GM's, Support Team members, and even an Olympic gold medalist on topics like professional development, origin stories, using your strengths, and more. 

What happens when employees come to work and get life change too? In today's episode, Executive General Manager Scott Simons shares about his mentoring program that is transforming lives. In addition, he discusses social media strategies, going against his father's advice, and the power of strengths-based teams. Scott oversees five CMA stores in Staunton, VA.

Three-time Olympic gold medalist Josh Davis knows what it takes to win gold. He has broken multiple American swim records and served as Olympic captain for Team USA. Today he is a business owner, collegiate swim coach, and father to six children. Listen as Josh discusses winning principles for work and life.

Today, Glenn Lundy is a sought out consultant, business leader, author, and main stage speaker, but he didn't start out that way. Listen as Glenn shares his journey from hitting rock bottom to rising up. He also discusses principles from his new book, "The Legacy Titles." Glenn Lundy is a professional development consultant for CMA. 

What impact can knowing your strengths have on the sales process? Here's the story of how one sales manager almost lost a deal, and how knowing his strengths saved him. Troy Jackson is the General Sales Manager of CMA's Honda of Winchester, VA.

Can your strengths change? In this episode, General Manager Mandy Housley talks about how her strengths have evolved as she changed her role from manager of the service department to being the General Manager of CMA's Subaru of Winchester, Virginia.

What makes Chick-fil-A's culture so enticing? Chris Heinz spent a day at their HQ learning about their secret sauce. In today's episode, he shares five takeaways that are shaping how he thinks about employee experience and culture at CMA. Chris is CMA's Director of People & Associate Experience.

How do strengths show up early in life? In this episode, Ben St. Ours shares stories of his strengths and how they help him at work. He is the General Manager of the award-winning Valley Honda in Staunton, Virginia.

Beth Lucchesi is a Talent Acquisition Specialist for CMA. In this episode, she shares how she uses her top five talents for recruiting, how positivity can sometimes get in the way, and how she's learned to manage it for better decisions.

How can you have meaningful conversations at work? Making strengths the foundation is a great way to start! In this episode, Payroll Coordinator Charlie Richards models four types of strengths-based conversations to align work with what you do really well. These conversations were suggested by the Gallup Organization.

Most workers don't use their strengths for daily work. But that what your strengths are for! In this episode, Judi Anderson, Senior Customer Experience Manager for CMA, talks about how she changed her approach by using her strengths, and the difference it made.

What is one thing that can change everything? Join Chris Heinz, Director of People & Associate Experience, as he shares basic principles and benefits of the strategy being rolled out across CMA that can improve business practices across the board. 

In this inaugural episode, CEO Liza Borches and Chris Heinz talk about the vision for professional development at Carter Myers Automotive (CMA) and how this podcast plays a part. Learn how CMA is leveraging employee strengths, what Liza's top strengths are, how she uses them in her CEO role, and how employees can discover their top strengths.