CIO Talk Network Podcast

Digital Transformation is top of your mind as an IT Leader. What are your challenges dealing with People, Policies, Processes, Pocketbook, and Politics? Are others facing the same issues? How are your peers handling these 5Ps of Digital Transformation? Guest 1: William Fandrich, Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan Guest Bio: https://www.ciotalkne...

Organizations have a lot of institutional knowledge. And, there is no lack of resources to get new ideas, how-to tips, and options to explore. Still, many face challenges in getting ready to embrace what's new and changing. What's the recipe to bridging this knowledge-readiness gap? Guest: Daniel Gandarilla, Vice President and Chief Learning Officer, Texas Health Resources. Guest Bio: https://www....

Complexity is killing the ability of many companies to innovate and adapt. So, simplicity can be a competitive advantage. Imagine what it'd be like where everyone only engages in essential and meaningful work. How can leaders rebuild their organizations with Simplicity in its DNA? Guest 1: Lisa Bodell, Author, Why Simple Wins. Guest Bio: https://www.ciotalknetwork.com/contributor/lisa-bodell/ Gues...

In the Digital era, Data and Analytics should be at the very core of every business. They should drive strategy, innovation, and operational efficiencies. It needs a supporting culture adopted by employees, customers, and partners. What does such a culture look like and what does it take to build it? Guest: Somesh Nigam, Senior Vice President and Chief Analytics & Data Officer, Blue Cross and Blue...

If you don't know what a customer is worth, you don't know what you should spend to get or keep one. How can IT be re-engineered and run with core focus on maximizing Customer Lifetime Value? Guest: Ruth Bolton, Professor of Marketing at the W.P. Carey School of Business, Arizona State University Guest Bio: https://www.ciotalknetwork.com/contributor/ruth-bolton/ More on this Episode: https://www.c...

Michelangelo saw an image in a block of marble and chiseled it out, removing the extra. While there are other reported barriers to digital transformation, Culture tops the list. Risk aversion, lack of customer-centricity, and siloed mindset are holding the organization back. How can leaders chisel out the extra to develop a conducive culture for the digital age? Guest 1: Daren Hubbard, Chief Infor...

You must keep learning to grow as a leader to expect and respond to emerging challenges. You're always busy, and there are no academies or crash courses available. It needs to happen through experimentation as part of your personal and work day. How do you enter and stay in learning mode, set challenging learning goals, experiment, and reflect on the results to learn? Guest 1: Bob Baskerville, Chi...

The Analysts are predicting the rewards of adopting IoT to be over Trillion Dollars. But most organizations are struggling to justify investments beyond Proof of Concept (POC). Some don't have enough use cases for monetization. Others report that the changes required to embrace IoT are too expensive and complicated. What would it take to get from POC to Profits? Guest: Peter Ambs, CIO, City of Alb...

To deliver on business promises, CIO needs a core team of lieutenants. They should be a mix of dreamers, analytical thinkers, collaborators, and warriors. When you hired them, they were all seasoned professionals. They had the right skills, experience, and attitude. They were an exact match for the role. And, they were in the right mix. With frequent and ongoing changes, it doesn't stay that way....

How can a sales organization of a company transform itself in order to experience a pleasurable selling experience – which in turn improves the buying experience of a customer? Guest: Ann E. Joyce, Executive Vice President – Chief Information Officer, Chico's FAS Guest Bio: https://www.ciotalknetwork.com/contributor/ann-joyce/ More on this Episode: https://www.ciotalknetwork.com/delivering-sales-a...

Top reported reasons, why businesses fail to transform, are gaps in management sponsorship and support—internal cross-functional and external value chain collaboration—service delivery workflows and issues related to employee engagement and accountability. Such organizations need to do a master reset, rethink, and rebuild a technology-enabled enterprise performance infrastructure made up of people...

Business agility is about adapting services, people, processes and finances to the changes in business environment. But, in many cases, it is attempted in a fragmented and opportunistic way thus undermining its full potential. How can we define and adopt ONE approach to managing data, architecture, security, and customer community across the enterprise towards best outcome? Guest : John Lambeth Ti...

With nonstop business and technology disruptions, current leaders at the top are either becoming irrelevant or less than qualified to lead the charge. Is it time for laissez-faire leadership where they become the followers of the people they lead—letting go of the control—allowing the workers to navigate through the haze who in the process develop themselves and their leaders? Guest 1: Susan Fowle...

Healthcare industry is expected to enjoy high-value business benefits from robot-assisted surgeries, virtual nursing assistants, and preliminary diagnosis enabled by AI i.e. Artificial Intelligence. What does it mean for the patient? Guest 1: Marc Probst, Chief Information Officer, Intermountain Healthcare Guest Bio: https://www.ciotalknetwork.com/contributor/marc-probst/ Guest 2: David Chou, Chie...

We have the technology today to collect and analyze patient data as well as actions outside of clinical settings. A virtually infinite computing capability is also available to tailor diagnoses, treatments, and clinical decisions based on an individual's health records within seconds. What are the roadblocks preventing us from completing the last mile towards Personalized Healthcare, the very basi...

You can have a well thought out strategy, make impeccable blueprints, and plan resources in advance—the key to success in the digital transformation journey is going to be about how well your people, leaders, partners, and stakeholders react and respond to the unpleasant and unpredictable situations. What are you doing to build organizational endurance to prepare for the road ahead? Guest: Julia D...

With Artificial Intelligence (AI) going mainstream, it is forcing every organization to rethink strategy, hiring priorities, and IT operations among others. How are Government Stakeholders and IT Leaders getting their organizations ready for the impact of AI? Guest 1: Doug McCollough, Chief Information Officer, City of Dublin Guest Bio: https://www.ciotalknetwork.com/contributor/doug-mccollough/ G...

While Digital Transformation offers an excellent opportunity for the business, it poses some serious challenges for HR and Technology Leaders from talent acquisition to development and retention. How will you get Digital-Ready talent—rationalize or transform the existing pool—keep pace with expectations of the emerging, hyperconnected first-generation Digital worker—and retain them during the jour...

The Internet of Health Things (IoHT) is touted as a disrupter, enabling healthy lifestyle for the well and treatment for the sick. While the Healthcare Industry is still dealing with many issues including data integration and interoperability, how is IoHT going to help with the intended outcomes including improving access to healthcare, quality of care, operational efficiencies, and customer exper...

Digital is here, and we have to deal with it. It will also be there tomorrow so have to prepare for it. The perceived complexity and scale of what it'd take to embrace Digital seems daunting and is unnerving. Does everything you have today need to go away, replaced by the shiny new? How can you get clarity on what you need to be and stay Digital and how to go about it? Guest 1: Brian Solis, Author...

While traditional technology has helped improve instructional techniques, optimize instructors time, and make classes available anytime and anywhere—can education be digitally transformed to achieve the desired state where students learn faster, fully, practically, and achieve mastery? Guest: Borre Ulrichsen, Chief Information Officer, Gonzaga University Guest Bio: https://www.ciotalknetwork.com/c...

As per McKinsey Organizational Health Index, top reported behaviors of successful leaders include solving problems effectively, operating with strong results orientation, seeking different perspectives, and be supportive of others. These should be table stakes for any leader, but apparently, they are not. What prevents it and what can you do to make these critical behaviors your second nature? Gue...

Among the many emerging technologies that are available, not all will help with differentiation, allow breaking into new markets, remaining competitive, and enabling innovation. How can organizations stay current with these emerging technologies, prioritize related investments, and reduce the associated risk of failure or costly mistakes? Guest: Ying Chan, CITO – Chief of IT Operations, Texas Heal...

Leadership comes at a cost and demands many lines of expertise. Are you ready to deliver? A CIO is no longer just an IT leader, he or she needs to be able to deliver business strategies using technology expertise. Are you there yet? Is your team behind you? The top position comes at a price to personal life. Are you ready for the balancing act? Are you willing to do what it takes to be a leader? G...

Not everyone is a protégé or born leader. However, putting the right people, with the right capabilities in the right roles can help an organization achieve its most ambitious goals. How can leaders align their strategy, culture, and technology to get the extraordinary done? Guest 1: Dave Ulrich, Rensis Likert Professor of Business, Ross School of Business, University of Michigan & Author, Victory...