Jason S Bradshaw
Chats with Jason
What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or employee experience—and when those experiences improve, everything changes. From boardrooms to back off...
Author
Jason S Bradshaw
Category
Podcast website
Latest episode
Jan 27, 2026
Where to listen?
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Episodes
HOW AI CAN HELP YOU MAKE BETTER BUSINESS DECISIONS 05.12.2024 30:22
Embrace AI: Transforming Entrepreneurship and Human Collaboration In this episode, Jason sits down with Ken, the author of 'There is AI In Team: The Future Of Human Augmented Human And Non Human Collaboration.' They explore the impact of AI on various spheres of life, especially for entrepreneurs who can leverage AI to perform tasks efficiently and cost-effectively. Ken explains the evolution of A...
Navigating Leadership: Lessons from a Maverick Navy Captain 03.06.2024 33:24
In this engaging episode, Jason welcomes Brett Crozier, a Maverick Navy Captain, to discuss his best-selling book, 'Surf When You Can: Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain'. Brett shares insights from his remarkable 30-year Navy career, including the pivotal moment on the USS Theodore Roosevelt during a COVID-19 outbreak. The discussion also includes his reflection...
Beyond Political Correctness: The Real Impact of Diversity and Equity 24.03.2024 29:09
In this thought-provoking episode titled "Beyond Political Correctness: The Real Impact of Diversity and Equity," our host Jason S Bradshaw welcomes Advita Patel, a co-author of the best-selling book "Building a Culture of Inclusivity." Together, they delve deep into the essence of diversity, equity, and inclusion (DEI), challenging the notion that these concepts are mere political correctness or...
Building a More Inclusive World: The Power of Employee Resource Groups 14.02.2024 28:27
In this episode, Jason S Bradshaw had the pleasure of speaking with Alyssa Dver, who describes herself as a confidence crusader, Neuro Nerd, and Success Equalizer. Alyssa, who has delivered compelling TEDx talks and authored eight bestselling books, shares her insights on the transformative power of Employee Resource Groups (ERGs) and the science of confidence. Alyssa introduces us to the concept...
The Human Element: Navigating Talent Acquisition in the Digital Age 13.02.2024 25:50
In this episode, Jason S Bradshaw delves into the evolving landscape of talent acquisition, retention, and the pivotal role of the candidate experience with Craig Fisher, CEO of TalentNet Media and author of the bestseller "Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation". Fisher's journey from pharmaceutical sales to a thought leader in recruitment highlights the c...
Breaking the Mold: Creative Strategies for Recruitment and Retention 31.01.2024 31:16
In this episode, Jason S Bradshaw has a fascinating conversation with Jennifer Sheets, the CEO of Masterstaff Incorporated and author of the best-selling book, "The Human Capital Lifeline: Revolutionizing Corporate Success, One Employee at a Time." Jennifer's shares her motivation behind writing her first book, "Complete frustration," as she observed the detrimental effects of large corporations o...
Decoding Product Led Growth Marketing 30.01.2024 32:10
In this insightful episode, host Jason S Bradshaw sits down with Steve Lachance, renowned author of "Marketing for Product Led Growth," to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing. The conversation kicks off with Steve's journey as an author, shedding light on the challenges he encountered and the inspiration behind his bestse...
Human-Centric Content Mastery 21.01.2024 24:37
In this engaging podcast episode, Jason S Bradshaw welcomes Purna Virji, author of the bestselling book "High Impact Content Marketing: Strategies to make your content intentional, engaging, and effective." Purna shares insights into the motivation behind writing her book, emphasizing her desire to help individuals enhance their content marketing efforts. With a diverse background that includes ag...
Hacking Bureaucracy: Insights and Strategies for Getting Things Done 02.01.2024 25:31
Hacking Bureaucracy: Insights and Strategies for Getting Things Done is a best-selling book that offers practical advice for navigating and hacking the bureaucratic systems that exist in both big businesses and small organizations. In this episode, Jason (Jason S Bradshaw) interviews Marina Nitza, one of the co-authors of the book. Marina shares her experiences working in the federal government an...
Mentorship Unleashed 26.12.2023 24:47
In this captivating episode, Jason ( Jason S Bradshaw) engages in a dynamic conversation with Scott Jeffrey Miller, the celebrated author of "The Ultimate Guide to Great Mentorship." Join us as we unravel the intricacies of mentorship, exploring Scott's rich career, the 13 pivotal roles mentors can play, and practical tips for becoming an influential model. Connect with Scott Jeffrey Miller: Websi...
C-Suite Wisdom 06.12.2023 30:50
In this episode, Jason ( Jason S Bradshaw) sits down with David (David Dodson), the accomplished author of "The Manager's Handbook," to delve into the profound insights shared in his Wall Street Journal and USA Today bestselling book. The conversation unfolds around the book's genesis, driven by David's frustration as a former CEO with the lack of concise managerial resources available. Listeners...
Mastering Change: Unveiling the Key Questions for Success 30.11.2023 30:12
Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book "Change Questions: A Playbook for Effective and Lasting Organizational Change." Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or break a change initiative. Learn how ackno...
Breaking the Silence: Tackling Customer Abuse and Transforming Experiences 27.11.2023 32:23
In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov ) , a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo's recent book, "The Abusive Customer: Breaking the Silence Around Cu...
Outsmart The Competition 12.11.2023 28:58
In this episode, Jason ( Jason S Bradshaw ) chats with Mayur (Mayor Palta), a seasoned strategist in outcompeting rivals, uncovering secrets on navigating intense business landscapes. Mayur dives into the heart of his book, "Outcompete," detailing the genesis behind its inception. He shares a vivid personal account of his earlier entrepreneurial journey, surviving and learning from a fierce price...
Confidence, Rejection, and Sales 08.11.2023 29:17
In this engaging podcast episode, host Jason ( Jason S Bradshaw) welcomes Alison Mullins, an accomplished author, sales expert, and a connoisseur of stone surfaces. Alison's extraordinary journey, from studying textiles to becoming a prominent figure in the world of stone surfaces, is unveiled. She reflects on her unexpected career transition, emphasizing the role of outside sales. The conversatio...
Valuable Lessons from the Owner of a 'Boring' Business" 02.11.2023 33:53
Let me start by emphasizing that when I use the term 'boring' business, it's not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered 'boring,' but they can also be remarkably profitable. As you'll discover in this episode, it doesn't matter how unexciting your business may seem; you have the potential to disti...
Elevating Your Culture for Success with Joey Havens 29.10.2023 28:25
In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book "Leading with Significance: How to Create a Magnetic People-First Culture." Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that serves, cares, and fosters a strong sense of belon...
Mastering the Art of Better Decision Making 17.10.2023 32:44
In today's episode, Jason (Jason S Bradshaw) is joined by Jack (Jack. P Flaherty), the distinguished founder and CEO of Decision Switch. Together, they delve into the critical world of decision-making in leadership roles. Key topics include: Leadership and Decision-making: Jack offers a unique perspective on how ego and a lack of authenticity can negatively affect decision-making in leadership pos...
Strategy in a Digital Age 16.10.2023 26:11
In today's episode, Jason (Jason S Bradshaw) is joined by Michael Lenox, author of the new book "Strategy in the Digital Age: Mastering Digital Transformation". Michael discusses the motivation behind his book, his perspectives on AI's role in business, and the challenges companies face in the digital age. Deep diving into the core theme of his book, Michael explores how emerging technologies like...
Customer-first, employee-driven business transformation 11.10.2023 28:58
In this episode, we had the pleasure of hosting Greg Kihlström , a seasoned customer experience and business professional. He shared valuable insights from his latest book, "House of the Customer," a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations of...
Making a Difference One Step at a Time 11.10.2023 27:24
In this episode, we have an engaging conversation with Amy McLaren, author of the inspiring book, "Passion to Purpose". We discuss how legacy can be created through simple daily actions and the significance of living a purposeful life. Amy shares insightful advice on rekindling your passion and making time for activities that bring joy and fulfillment. Additionally, we delve into the importance of...
Encore - Revitalizing Retail 09.10.2023 35:58
In this encore episode, Revitalising Retail - Jason S Bradshaw chats with Jim Inglis. During the show Jason and Jim explore the unique staffing strategy of Home Depot, the interplay of customer experience and brand identity and the importance of decision-making over data accumulation. Jim wraps up the episode by sharing his thoughts on how individuals in retail can grow their careers.
Introducing Chats with Jason 09.10.2023 1:39
Jason S Bradshaw introduces his new show - Chats with Jason. The show will feature interviews with industry leaders, experts and entrepreneurs who will share their experiences to help you achieve more, to stand out, to achieve your goals.
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