Chats with Jason

Customer experience isn’t a department—it’s every interaction. In this episode of Chats with Jason , I sit down with Stacy Sherman, award-winning CX leader, author, and founder of Doing CX Right® , to dismantle the biggest myths in customer experience and show you what it really takes to earn loyalty in today’s world. Inside this episode: 🔍 Why “customer satisfaction” is no longer a useful metric...

What if the key to explosive business growth isn’t your next ad campaign — but a handwritten note? In this powerful and heart-centered episode of Chats With Jason, host Jason S. Bradshaw sits down with Sara Hardwick, community relationship strategist at GIFT∙OLOGY and co-author of Beyond Giftology — the final book by the late, great John Ruhlin. Together, they explore: The real secret to word-of-m...

What if the biggest threat to your business wasn’t your product or pricing… but your response time? In this masterclass episode of Chats with Jason , I sit down with Jay Baer—Hall of Fame speaker, NYT bestselling author, and one of the Top 30 Global Gurus in Customer Experience—to unpack what’s really driving customer loyalty (spoiler: it’s not your ads). 🔥 In this episode, you’ll discover: Why s...

What if the real difference between six and seven figures is your identity, not your offer? 🚀 Welcome to Day 1 of Funnel Hacking Live 2025 — the final chapter in the iconic decade-long movement powered by ClickFunnels. In this episode of Chats With Jason, we break down the biggest insights from: ✅ Russell Brunson – The Hero’s Journey redefined for marketers, and the 3 core beliefs you must adopt...

What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls. If you think customer experience is a “nice-to-have” or something you handled a decade ago, this episode is y...

What if your customers never forgot how you made them feel? In this powerful episode of Chats with Jason , former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on...

What if the reason your business isn’t growing… isn’t strategy—but apathy? In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision. From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, Royal Caribbean, and more), Lior shares the untold...

💥 What if the smallest shift could create your biggest breakthrough in business—and in life? In this heartfelt episode of Chats with Jason , bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans. 💡 You’ll discover: ✅ The LAP framework for diffusing customer frustration fast ✅ Why empathy isn’t soft...

All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery ✨ What if the real secret to business success isn’t more technology... but more humanity? In this powerful episode of Chats with Jason , I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph Michelli . We dive deep into why unforgettable c...

💡 What happens when a bald guy decides to teach the world how to cut hair on YouTube? That’s the question Stephen Marinaro—aka TheSalonGuy—answered with over 1 million subscribers, hundreds of millions of views, and now a #1 bestselling book Why, What, How: The Step-by-Step Playbook for Creating a Memorable Brand. In this transformational episode of Chats with Jason, you’ll discover: 🔥 The viral...

Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how Stu's experiences and innovative ideas led to the cr...

In this episode of Chats with Jason, host Jason S. Bradshaw interviews bestselling author and expert communicator Neil Gordon. Neil, who has a rich background in editorial work at Penguin Random House, shares his journey from struggling reader to influential author and consultant. The discussion emphasizes the importance of convincing your audience that change is possible, rather than simply bomba...

In this episode of 'Chats With Jason', host Jason S. Bradshaw welcomes Kathryn Strachan—a renowned keynote speaker, fractional CMO, strategy consultant, and author. Kathryn shares insights from her new book 'Scaling for Success: How to Build a Brand That Breaks Barriers' and gives invaluable advice on effective marketing strategies, the importance of personal branding, and how to identify and targ...

Welcome to Chats with Jason! We are joined by Christopher Goff, bestselling author and sales compensation expert. We discuss hiring strategies, sales talent onboarding, and compensation practices. Christopher shares insights on finding culture-fit candidates, retaining top performers, and managing pay transparency. Essential listening for business leaders and sales professionals looking to improve...

In this episode of 'Chats with Jason,' host Jason S. Bradshaw sits down with Sam Taggart, an inspiring entrepreneur who transitioned from being a door-to-door salesman to the CEO of a multimillion dollar business. Sam, a bestselling author, shares his journey, the mindset needed for sales success, and practical strategies from his book 'Eat What You Kill: Becoming a Sales Carnivore.' Sam discusses...

Welcome to another edition of Chats with Jason! Host Jason S. Bradshaw sits down with the renowned Blake Morgan, a multi-time bestselling author and the 'Queen of CX,' to delve into the fascinating world of customer experience. From Blake's accidental journey into CX to insights about the impact of AI and technology, this episode is packed with valuable advice for business owners, leaders, custome...

In this episode of Chats With Jason, product expert Diana Stepner shares insights from her 20+ years in leadership and innovation. Discover the four key experience elements, Diana's career journey through companies like Monster and Pearson, and practical advice on product management evolution. Learn about gathering customer feedback, balancing stakeholder needs, and future-proofing your career thr...

In this episode of 'Chats with Jason,' host Jason S. Bradshaw is joined by Maxwell Nee—an award-winning entrepreneur. Maxwell shares his inspiring journey from a successful corporate analyst at Commonwealth Bank to becoming an investor and Chief Revenue Officer at ScoreApp, a quiz marketing platform. This episode delves into Maxwell's background, his career transition, key advice for aspiring entr...

From Shark Tank Rejection to SpaceX and Global Success: Dr. Rob Yonover's Lessons in Tenacity Join host Jason S Bradshaw for an enlightening episode of Chats With Jason featuring Dr. Robert Yonover. A PhD holder in Geochemistry and Volcanology, Dr. Yonover has built his career on innovation. He's the inventor of the SEE/RESCUE® Streamer, a lifesaving device that—despite initial rejection on Shark...

In this compelling interview, Edward Wise, ex-CEO of Omnicom Health Group, reveals the insights from his book "The Total Pitch." He articulates a systematic approach to successful pitching, focusing on the importance of a single-minded idea that resonates with customers, understanding their motivators and barriers, and being judicious in selecting opportunities. Furthermore, Wise underscores the n...

Join Jason S. Bradshaw and Dr. Alex Heublein, President of Netsurit US, as they dive into strategies for leveraging digital technologies to transform the business experience. With over 30 years in the IT industry, Dr. Heublein shares insights on overcoming legacy systems, adopting flexible solutions, and harnessing AI for business resilience. Learn how to future proof your business and stay ahead...

Learn why bestselling author Tommy Clifford believes it's time to "Rethink Everything You Know About CRM." From turning your database into a revenue-generating data bank to unlocking hidden AI powers, learn how to transform your customer relationships. Whether you're using spreadsheets, post-it notes, or sophisticated software, learn how to turn your basic database into a powerful revenue-generati...

Discover the proven three-step method (Look, Listen, Link) to remember everyone you meet! Bob Miller, former magician turned memory expert and author of "Remember The Room," shares his secrets for instantly remembering names at networking events and business meetings. Learn practical tips for converting names into memorable images, creating lasting impressions, and building better business relatio...

In this episode of Chats With Jason, Amazon FBA expert and bestselling author Isaac Kuhlman shares how he transforms struggling businesses through customer-focused strategies. Learn how prioritizing customer experience over sales helped turn losses into consistent profits. Kuhlman demonstrates that business success comes from solving customer problems and creating exceptional experiences, not just...

Join host Jason S. Bradshaw and marketing expert Dave Mastovich as they dive into the world of "No Bullshit Marketing."In this eye-opening episode, learn how to systematically gather customer insights, leverage employee marketing, and transform your business through effective marketing strategies. Dave shares his experience growing UPMC from $1B to $10B, and reveals why both corporate leaders and...