Channel Insider: Partner POV

Chance Irvine, Vice President of IT at Transit Technologies, says without the solutions and services providers of the IT channel, he would not have a team and his company would be far behind in its digital transformation and security journey. Irvine joins host Katie Bavoso in Part 1 of this episode of Channel Insider: Partner POV to explain why he chooses to outsource various IT needs, and why cha...

In this episode of Channel Insider: Partner POV, host Katie Bavoso is joined by the CEO and Founder of Edge Delta, Ozan Unlu. The former nanotech scientist and Microsoft alumnus explained that Edge Delta is a next generation observability platform designed to scale with organizations who are seeing an explosion of data as their architectures and company sizes are changing and growing at a rapid pa...

In this episode of Channel Insider: Partner POV, brought to you by Blackpoint Cyber, Founder and CEO Jon Murchison explains what’s threatening end user customers in 2024 and what solutions managed service providers should be investing in to better protect their clients. Murchison also explores the impact of AI on businesses and the new risks it’s introduced in recent months. Plus, one year after d...

In the second half of this Channel Insider: Partner POV interview featuring channel legend, Terry Richardson, CRO of Blue Mantis, Richardson details a customer success story and the "magic" of watching a new customer become a customer for life. He also names the vendors that are helping Blue Mantis achieve success, as well as what his decades as a channel leader have taught him. A new episode of C...

IT channel members who have been working in the industry for years are likely very familiar with Terry Richardson. Richardson joined managed service provider Blue Mantis one year ago as its chief revenue officer after spending decades with major technology vendors like HPE and AMD. He shares what he's learned since coming over to the solution provider side, how his background has shaped his approa...

CEO Jason Wright joins host Katie Bavoso for part 2 of this Channel Insider: Partner POV interview. Wright discusses the customers and vendors AVATAR MSP is winning with, as well as the hard but necessary lessons about what he's learned since purchasing the business two years ago. And what tech interview would be complete without a discussion around AI? Plus, Wright discusses how he and AVATAR are...

When Jason Wright bought AVATAR Managed Services two years ago, he went in with a mindset of becoming the "corporate first responders" and redefining what it means to truly take a proactive approach to managed services. The CEO talks with host Katie Bavoso about how he defines high quality customer service, especially when disaster strikes. Plus, Wright explains what makes the mid-market the "swee...

In this episode of Channel Insider: Partner POV, host Katie Bavoso chats with Rich Falcone, the president of solution provider AHEAD. Falcone spent more than 20 years at CDI, most recently as president and CEO, before it was acquired by AHEAD in February 2024. He explains why the channel should expect to see more mergers and acquisitions among solution providers in 2024 and when it actually makes...

Most client budgets are based on growing or consistent revenue or funding. But what happens when your client is a church or nonprofit with constantly shifting budgets, yet ever-evolving needs? Zac King, vice president of Texas-based managed service provider GreenBean IT, explains his approach to helping these kinds of clients while still running his own business in a profitable direction. Plus, Ki...

In Part 2 of this two part interview with EchoStor Technologies and its long time client, the University of Vermont Medical Center, EchoStor CEO Mike Johnson and Enterprise Account Manager Caleb Morgan explain how they build trust with their clients over time - even when there's no emergency to attend to. CC Larner, Director of Compute, Database, and Desktop Engineering Services at the University...

EchoStor Technologies has been supporting the IT infrastructure at the University of Vermont Medical Center for more than a decade working with Director of Compute, Database, and Desktop Engineering Services, CC Larner. She explains how her job directly connects to the patient care UVM's doctors and medical staff provide every day, and what would happen if she didn't have a reliable IT channel par...

Chief Product and Go-To-Market Officer of Morpheus Data, Brad Parks, sits down with host Katie Bavoso of Channel Insider: Partner POV to explain how the independent software vendor enables users to manage multiple clouds and on-premises environments in a single platform. Learn how Morpheus partners with major hyperscalers like AWS to power its technology, and why Fortune 1,000 companies like Astra...

Join host Katie Bavoso and Vice President of Product Marketing at Shoreline.io, Kristine Newman, as the two dive into this management and automation platform making waves in the cloud infrastructure space. As Newman puts it, observability is great, but somewhere along the way, someone has to actually do something to respond to the incidents and issues. This can be extremely difficult for DevOps te...

In part 2 of host Katie Bavoso's Channel Insider: Partner POV interview with ITsavvy CEO Munu Gandhi and Fresh Thyme Market IT Director Craig Diggs, Diggs explains how Fresh Thyme Market wanted to bring technology to their 70 grocery store locations in a way that was "seamless to our customers." Solutions provider business, ITsavvy, had the people, expertise, technology vendor partners, and prices...

In part 1 of this episode of Channel Insider: Partner POV, host Katie Bavoso is joined by the director of IT for grocery store chain Fresh Thyme Market, Craig Diggs, and CEO of ITsavvy, Munu Gandhi. The two businesses partnered together when Diggs joined Fresh Thyme Market nearly one year ago. At that time, Diggs knew he needed to overhaul the company's IT for its 70 store locations, but he needed...

What new opportunities could you unlock for your business if your security camera system could record more than just video? What if it could record and interpret data as well? In this episode of Channel Insider: Partner POV, host Katie Bavoso sits down with Tolga Tarhan, CEO and founder of Kibsi. This AI-powered computer vision platform startup is helping businesses be safer, gain actionable insig...

Co-founded in 2017 by a US military veteran with an extensive history working for some of the top technology companies in the market, LucidPoint aims to make financial operations an easy task for customers by taking FinOps management off their plates. CEO Mike Fontaine and Head of Product Maribel Mendoza explain why LucidPoint, a Google Cloud partner, built out its FinOps Managed Services offering...

The Chief Experience Officer and Principal of the Washington D.C.-based MSP discusses the challenges and nuances that come with protecting the IT infrastructure of some of the U.S.A.'s most important representatives and federal contractors. Roney explains why partnerships are so important to his business and why he chooses to stay loyal to vendor partners like Sophos. Plus, in the age of artificia...

In this half of the two part interview, Armon explains what he's most focused on when it comes to AI - how to use it to streamline the customer experience. He explains where businesses go wrong when implementing AI to stay on trend, and relates the creation of big-brand LLMs to when those same companies raced to release their own clouds. Additionally, Armon explains what keeps 1Path returning to s...

In part 2 of this two part bonus episode of Channel Insider: Partner POV, Simon David Williams, CEO of Quebec, Canada-based ISM Group, continues his conversation with host Katie Bavoso about how individuals and businesses can protect themselves from having private information (PI) exposed on the dark web. Why should you take this risk seriously? What should you do if you are targeted? And, what do...

In Part 1 of this two part interview, host Katie Bavoso is joined by Armon Aghaie, CRO of the managed service provider 1Path. Armon details how finding the "sweet spot" in the market started with having straight-forward conversations about how the company defines the hotly debated mid-market and what exactly the business there need from solutions and services providers. He also explains the simila...

It all started when Simon David learned his critical company data and information was at risk of exposure on the dark web in 2017. Now, he's a dark web expert who not only helps to take down bad actors on the platform, but helps other IT leaders become "Jedis" against internet pirates and hackers as well.    A new episode of Channel Insider: Partner POV is released every other Thursday.  Watc...

Upton explains that more and more, customers want to evaluate their connectivity and access points and determine where they can spend or save to improve operations in their warehouse, manufacturing facility, or other business with a large real estate footprint. Hear how FNG can has saved customers up to 50 percent on their spending and how Upton measures success.    A new episode of Channel Inside...

While honored to be invited to be a Premiere Partner in the new, exclusive, and contentious Broadcom Advantage Partner Program, OTAVA CEO TJ Houske understands there will be an adjustment period in 2024. However, he sees the potential within the growing pains and likens the discomfort to what many businesses felt during the global pandemic of 2020 when they were forced to pivot and innovate quickl...

The S.E.C.U.R.E.™ Framework from OTAVA was created to help provide an easy to understand road map for customers to have a strong, layered approach to cloud security. Houske also explains how security vendor Fortinet is a major engine for the framework, and he advises customers on what to look for when  deciding which AI-powered solutions are right for their business.  A new episode of Channel Insi...