Caring Greatly

In this episode, Mr. Burroughs and I look at the longstanding issue of racial inequity in healthcare. We delve into the intersection of racism and social determinants of health, and the ways that they do and don’t overlap. Mr. Burroughs shares insights into why COVID-19 has disproportionately impacted communities of color, and how leaders can take aim at the root causes of racial injustice.

In this episode, Dr. Goepferd and I discuss the impact of the COVID-19 crisis on LGBTQ+ children and young adults. We delve into the challenges of Pride month under quarantine, and the importance of affirming and celebrating the unique identities of LGBTQ+ kids. We also look at issues of intersectionality, and the importance of listening to all members of the community across lines of gender, sex,...

In this episode, Dr. Pierce and I talk about the imperative clinicians feel to bring humanity to care during COVID-19, despite challenges to connection created by PPE, caseload, and restrictions on time spent with patients designed to limit infection risk. We also look at the path forward toward recovery and thriving, which includes individual support, team- and leadership-based efforts to maximiz...

In this episode, Dr. Wible and I talk about the systemic factors that lead to physician suicide, particularly those pertaining to medical education. We look at the additional emotional and moral distress caused by COVID-19 and racial and social inequities. We end by discussing the kinds of transparency, reform, and leadership required to create a more humane medical system.

As the West Coast caseload eased, Dr. Compton-Phillips led a virtual offsite in which more than 200 leaders from across the system envisioned a path forward from the immediate response phase through recovery and into a future where they can grow toward their vision of health for a better world. On this episode, Dr. Compton-Phillips and I discuss the system’s future vision, strategies for lessening...

In this episode of the Caring Greatly™ Podcast, Rick and I discuss what it has been like to be at the epicenter of the pandemic. We look at how his team of experience professionals has stepped up to support patients, families, and care team members. We discuss the critical role of leadership in orchestrating a response centered on humanity. And we look ahead to how health systems in New York and a...

In this episode of the Caring Greatly™ podcast, Dr. Kvedar and I discuss the steps needed to allow for the dramatic expansion of telehealth and virtual care that have accompanied the COVID-19 response. We also look ahead to the way that telehealth is likely to evolve in the immediate aftermath of the virus and ahead as we re-imagine the future of healthcare.

In this episode of the Caring Greatly™ podcast, Nancy and I discuss the impact of the COVID-19 crisis on the team members and communities across New Jersey. We explore how members of the patient experience team redeployed to serve the health, safety, spiritual, and connection needs of patients and families experiencing hospitalization during the crisis. We look at the long-term impacts on the ment...

In this episode of the Caring Greatly™ podcast, Dr. Fitzpatrick and I discuss the reasons that health disparities have resulted in the COVID-19 crisis having a disproportionate impact on communities of color and the poor. We look at how health systems and communities can respond in both the short- and long-term to minimize disparities in access to credible health information.

In this episode of the Caring Greatly™ podcast, Dr. Maples and I discuss the emotional impact of COVID-19 on clinicians. We look at the ways that healthcare systems and leaders can support the healing process and move toward an environment that doesn’t just prevent burnout, but one in which clinicians can thrive and reach their highest human and healing potential.

In this episode of the Caring Greatly™ Podcast, Dr. Glassman and I discuss what disaster response looks like in a situation like the COVID-19 surge in New York City. We talk about the importance of rest and seeking mental health support, as well as the ways that teamwork and support can lessen the challenges of care team member redeployment. Dr. Glassman also looks ahead to lessons learned from th...

Sue Murphy, RN, BSN, MS, is the chief experience and innovation officer at University of Chicago Medicine (UCM). As leader of UCM’s Patient Experience and Engagement Program, Sue is a tireless champion for augmenting positive practices and supporting humanity and well-being for patients, families, and care team members. Like many experience teams, Sue and her team had built a rounding program prio...

Jessica Nutik Zitter, MD, MPH, is a critical and palliative care specialist, author, filmmaker, and national advocate for transforming the way people die in America. She is the author of Extreme Measures, and the creator of the acclaimed documentary short Extremis and the forthcoming Caregiver: A Love Story. In this special edition of the Caring Greatly podcast, we talk about the unique challenges...

In this episode of the Caring Greatly™ podcast, Dr. DeRienzo and I discuss the challenges of expressing humanity at a time when physical distancing and infection isolation are the norm. We also hit on transformations in telemedicine, and the need to create clearer supply chain responsibilities to prepare for a future pandemic.

Ben Kanter, MD, FCCP, is a pulmonologist and the chief medical information at Vocera Communications. In this special edition of the Caring GreatlyTM podcast, Dr. Kanter and I discuss the complexities of standing up communication infrastructure in COVID-19 surge environments. Dr. Kanter shares his experience working with health systems across the globe to improvise communication protocols that supp...

Jennifer Brokaw, M.D. is an emergency physician, author, and patient advocate. In this special edition of the Caring GreatlyTM podcast, we discuss the importance of end-of-life conversations in the era of COVID-19. We dive into the kinds of depths and detail that families and loved ones can and should discuss to be prepared for what’s possible and lessen the trauma of last-minute decision making.

Rhonda Collins, DNP, RN, FAAN, is the chief nursing officer at Vocera Communications. In this special edition of the Caring GreatlyTM podcast, Dr. Collins describes how nursing leaders across the country are tackling the unique challenges of COVID-19. She covers how technology can enable clarity and connection at a time when the frontlines are facing unprecedented levels of uncertainty, anxiety, a...

M. Bridget Duffy, M.D., is the chief medical officer at Vocera Communications. In this special edition of the Caring GreatlyTM podcast, Dr. Duffy shares insights into the experiences of clinicians and leaders during the COVID-19 pandemic. She discusses the need to provide safety and support to clinicians on the frontlines, and how clinicians are providing care and resources in their communities ou...

In this episode of the Caring Greatly podcast, Dr. Fitzpatrick and I discuss the role of human connection in addressing health disparities. It is easy for C-Suite leaders to acclimate to the daily complexities of care delivery, which makes it important to step back and meet patients where they are. There is so much to learn from the community that can inform solutions to the foundational issues of...

Mr. Dubovsky explains how a close partnership between experience and technology simplifies the work and provides a foundation for mutual effectiveness by maximizing adoption and minimizing mistakes. For a technology to be effective in delivering results, it needs to be intuitive, integrated securely with existing systems, and implemented seamlessly with existing initiatives. For a technology to un...

In this episode, we discuss how to build a community-based organization centered on vision and values and built on a foundation of trust. According to Mr. Henkel, it can be all too tempting to compromise that foundation with excuses or a lack of transparency. Instead, leaders must have the courage to weigh every decision through the lens of mission, vision, and values. For example, when a series o...

In this episode of the Caring Greatly podcast, we look at how cognitive load and overload affect nursing practice. We consider what can happen when technology is introduced into clinical workflow without considering how it may diminish clinicians' ability to focus on critical patient care tasks. We delve into how technology can be used to mitigate cognitive overload so that clinicians can...

In this episode of the Caring Greatly podcast, we discuss how embracing human-centered leadership is foundational to providing safe, high-quality care in an environment of respect and teamwork. We delve into Intermountain’s experience promises (always safe, always present, always together) and look at how they apply at all levels and in all interactions across the system, as well as the “proofs” t...

In this episode of the Caring Greatly podcast, we discuss what it means to instill a culture that is AlwaysThinkingAhead™ and how shared purpose can overcome the inherent tension between procedural checklists and creative thinking in healthcare. To bring a culture of empowerment to life, Ms. Hudson-Jinks and her fellow leaders are investing funds towards realizing brilliant ideas from team members...

Arden Krystal, MHA, CHE, is the president and chief executive officer of Southlake Regional Health Centre in Ontario, CAN. For Ms. Krystal, human-centered leadership (leading people with humanity) is an imperative for healthcare providers competing for a shrinking pool of qualified talent from a generation with an entirely different outlook on personal fulfillment at work. In this episode of the C...