Business Excellence - TOP 5 Series

I think one of the biggest things about self-leadership is that if we want to be effective in what we do, then it starts from within and so any effort that it takes to improve who we are, and how we show up in the world, is going to have that ripple effect out to our people, our business, our organization   I would say to any leader, start with listening, because just that one act is going to show...

"so many people get a VA confused of having a team. And it's really not about that it's about a philosophy, too many people, you know, started out as you know, employee themselves. And so what happens is when they go to start a team, you are bringing somebody on, and then you're handing work over to them. And it's sort of like it comes from a very parental system, give the...

This special episode is a "solo episode" where Lindsay and Rael discuss what they have done over the last year and highlight some of the episodes that got the most comments from our listeners. 

So many entrepreneurs are so struck by the people pleasing gene of wanting to make everybody else happy around them, of having the need for external validation, the fear of disappointing others and that drives a certain kind of behavior.    With communication, people think about what they're going to say, it is all about the way we listen. It's all about being willing to be totally prese...

Moving from a large city like Moscow, which is very cosmopolitan into Lexington, Kentucky, you know, it's a lovely college town and as many professionals know, it's Middle America that has a totally different kind of middle. So, you know, the challenge is first just figure out a sort of how to blend in.   The first thing is just having gone through that experience as an immigrant number...

People often ask, how can I sell myself? I can't talk about myself. You know, where I come from its considered a sin. How can you talk about yourself?  I have built my entire career without selling, I simply share information about trusted business colleagues in my network and in return they do the same for me. Praveen is an outlier marketer, parallel marketer and unconventional marketing is...

I always describe influencer marketing happens when someone, an influencer is involved in a campaign to promote product or service. And I think what I've also found fascinating is that we trust individuals, more friends, family, and trusted colleagues more than we do traditional advertising LinkedIn expert may not necessarily call himself an influence. And Funny enough, even within the Instag...

I think we're going to look at the way that the human brain is built. And what it is the video actually does to the human brain than other pieces of content or types of content, or media doesn't do. So, you know, humans at the moment are living in an overstimulated environment compared to what we were designed to actually exist in. And so what we've got is we've got this contin...

"I made the opportunity to have the stories, what I was really afraid of was getting old and looking back and regretting all of the things I hadn't done. Because I wasn't supposed to do that. Because I needed to focus on my career or because something bad was gonna happen to me. I just had marvelous adventures and found the stories I was looking for no regrets." I tell a story...

  “Customer Experience is about people, how do people want your brand, stay loyal to your brand, refer your brand and it's about the human aspects, not just process, and not just about price tags.”   What is it like when a customer signs the contract, or buys a product or service? What's that experience going to be from that point on? It has to be intentionally designed, depending if it&...

To develop trust, you've got to be consistent, when you're not consistent, your employees see that and if they start seeing that you treat others differently, that’s when trust is broken.   You've got to be able to learn how to build trust, do it in small doses, one task at a time, where you feel comfortable, then they are going to do what you need them to do.   2:47 Magnetic Trust...

I am very passionate about leadership, and more importantly, how do we invest to back into our people to so that they can be successful?  So that's probably what started me on my crusade.   You can’t be trained to be a leader in a day.   1:53 Leadership in a day 3:18 Human centric leadership 8:53 The neuroscience approach 11:37 Importance of interaction 15:25 Leadership by walking around For...

One of the things I talk about is that your journey is going to be not what you think it is. It's just the slings and arrows the curveballs are going to be chucked you way are going to be often and you have to have a tough skin and foremost, I guess a resilience to be able to handle the constant barbs that you're going to receive. The GFC when Lehman Brothers dismantled, that actually ch...

We help great storytellers tell their story and be heard by a larger audience.  SEO, is really, important for any business, I describe it as the Rolls Royce of traffic.  It's basically a consistent traffic source that comes to your website each month and converts visits into business.  2:49 An entrepreneurial upbringing 8:16 Key SEO tips 10:52 The service ethic 14:46 The American Dream 15:31...

We teach people to separate the person who we love from their deeds, which we may not love and we teach them to discern, to be specific, so when we say giver, we're not labelling a person, we're labelling their deeds.  We want to discern and listen to the right people. ask the right question to the wrong person, you get the wrong answer.  Ask the wrong question to the right person, you g...

It's not about how many contacts you make anymore, it's about how deep you go on each conversation, how good you are trust building, not how good you are, what your network is, or how many contacts you make.  You have to say this,” I’m giving you a call to see if you have any feedback on our previous conversation, any feedback on our last meeting, any feedback on our proposal, and rememb...

I think a lot of people drift into scaling by just growing? And culture has become particularly particularly come into focus because of that, because it's very different thing to try and create that strong culture where everybody checks in with you .... trying to create that in a digital world without that in the office bit. 01:31 Why "Scale for Success" 03:53  Who is in the book ?...

Australia has a large number of baby boomer business owners that are currently heading towards or preparing for retirement with no real plan for an exit from their business.  The first thing to do is begin with the end in mind, start to think about what is my exit look like?   There's a lot of goal setting to be done here, I think you need to be really clear. Why did you go into business in t...

“Great customer experience is a combination of everything that your customer sees, hears smell, taste, touches, and then the biggie is how they emotionally connect with you, your people, your product and your services.”   “In order for us to experience anything, the only way we can do that is via our six senses, I could stand next to you at the edge of the ocean and explain to you for an hour what...

"So if you sit next to somebody every day, and they have a meat pie or a pizza for lunch, then you're more likely to want to have a meat pie and pizza  - a negative influence on you. If you're the type of person that gets up and has their lunch break away from their desk and does a quick walk around the block before coming back into the office, that's a positive behavior, then...

"So when I say if a person has output mindset, it's basically what means is, it's asking yourself, what did I produce today? What did I create today? And what did I execute today. " "How do you become better at memory? Ah, the secret is to recall more. The more and more you recall, the stronger and sharper your memory becomes. " 01:03  Output Mindset 03:03  Today 03 :...

"Fear is to the human being what gravity is to the planet. It is a force " "Most ski  instructors, even though they're excellent, extraordinary skiers, they may not be the best instructors. Because they say let me show you how to do it. Now you just do what I did. Well, if people could do that, that easily, they wouldn't need the instructor and that and that plays out into...

"What happens is that you get stuck in that comfort zone and it doesn't necessarily mean you're not producing, it just means that you're producing below your potential " "The whole issue on procrastination also is paralysis by analysis " 01:21 Procrastination  04:06 : Corporate KPI's  06:56 Comfort Zones 09:29 Generational workforce  12:03 Millennial mindset...

People want to build relationships with people they can get to know, like and ultimately trust which brings me to another passion of mine, Personal Branding. 01:24   Personal Life Shift to QLD 02:17  Branding on Social Media  04:27 Freedom  09:19 Algorithms on Social Media  12:00 Articles on LinkedIn  13:56 Video  17:28  Followers (168,000)  18:28  No Easy formula  21:08  Reaching out  23:07 Troll...

You know what?  The new normal is actually no longer new.  It’s about, you know, moving forward and seeking the new landscape, which presents better opportunities.   2:22 People are using the digital space and digital tools, to really leverage more scalable growth to their business. 6:29 You want to be in front of the curve, that’s when you choose to pivot. 10:05 How do we truly understand what ou...