Business Excellence - TOP 5 Series

  “The area where the brain is most sensitive to and most willing to change is in the area of a risk to survive. So, risk is the area that is rich pickings for changing your behaviour. If you can set up a risk, your brain is interested. Because your brain just wants to survive, right?”   “But what we notice is true about that is that for anyone who does that, it just stops working. Because you can...

“Conflict is inevitable. Combat is optional. And in business, particularly when people have a conflict that arises, there's a couple of things that can go wrong, and they go wrong, because nobody ever sits us down and tells us how to manage conflict.”    “It's impossible to avoid disputes. What you can do is get to a dispute as soon as it arises and deal with it constructively, rather th...

“ Take your common returns, procedure, most retailers, you know, if they don't want to take it, they'll find every excuse under the sun not to take it. But that's not for the customer. That's a procedure that they've built in for themselves. So therefore, the customer experience is dilapidated at best, and it doesn't create customer loyalty.”  “I mean, the first thing...

“And for that you need systems. And this is where our three habits three numbers come in really handy. And if you jump directly into systems and tactics, you might be the wrong systems and the wrong tactics. That's why we say stop, stop, stop! Before we build any system, we map out. And we calibrate with the three strategies.”    “You want to get the weak signals; you want to get the signals...

“ And for the team as well, it means that we've got wider access to talent, because we don't have to nail down into one particular geographical location”  “Prior to the pandemic, people were commuting for at least two or three hours a day getting to the office and getting home again. And suddenly their commute is from their bedroom to their office or their living room. And they've f...

“The more I was coaching my clients, executives, businesspeople, the more I realized how meetings were at the heart of what they were doing as a leader.” “The most common mistake I would say is that we're not clear on the purpose of the meeting” TIME STAMP SUMMARY 01:15 The fundamentals of holding a meeting 03:50 Team building through meetings 08:15 Internal inspiration 13:41 Handing meetings...

Summary of Kellie Koach and Alister McDonald  “When I was seven, I announced that I wanted to have my own baby shop. And Abby was like, she was four at the time. And she was like, yes, let's do it!” “But then we actually, you know, did some work in developing our brand and understanding our why and so that was really valuable for me. And then that's how we came to, well, let's build...

“Working as a healthy, functioning cohesive team, typically working with the leadership team, getting them playing well with each other. Because so often, that's not the case in businesses, but when we can make that shift happen, that then sets the tone across the rest of the business sale going on vision, traction, unhealthy. We utilize a variety of tools and different processes, but ultimat...

“And as I continue to learn more and more, I wondered if others knew the little golden nuggets that I had come across along the way. So, I really wrote the book to share what I'd learned in the hope that it might have some impact on others in terms of how it lands with them, and really helping them live their journey.”   “I think I think team approach in terms of preparation is absolutely key...

  “I would say, everybody knows how to manage their time, but not everybody has the same beliefs about time. And then the second thing is, they don't have the motivation to want to start managing their time, like time management isn't rocket science.”   “If you want things to change, you will make the time”   “And the doctor said, yeah, we know. So, the next thing I then said was Can I g...

“So, a really simple one would be where you're looking at your expenditure. And you might be able to kind of say, you know what, we're using that software and that software and that software, but if we consolidate it and use this tool over here, we could save nearly $4,000 a year. So that might be something really simple”   “I call it a seven minute meeting each day, and then a weekly me...

“But people with ADHD, the fact that everybody around us says they have ADHD, it's, it's, it makes this condition a cheap condition. Now everybody can have it just got to have a mobile phone doesn't mean you have ADHD. It just means you're rude, impolite, or just not concentrating at this moment doesn't mean you have a problem to disconnect from one thing and go to another...

“Well, essentially, I guess because I do teach it. And I also love it. And my clients and colleagues do like to say that I'm the embodiment of joy, because it's, I just can't hold on to it. I mean, even growing up, I always had a big smile and had big energy about me.”   “But then this larger voice a louder voice was like, you need nourishment for the soul more than anything.”   “Ye...

“But people always ask me what it is. So, I work with business owners to be, in effect, their extra pair of eyes and an extra pair of ears. You know, the cliche out there is it's lonely at the top. And it very much is, and you know, what I find these business owners just need somebody to talk to and bounce things off.”  “We had five years when we only had freelancers, we then take the big sca...

“But what really, what really hurt was the fact that not very few people came and wished me Well, I had alienated so many people” “But what was the I guess the really satisfying part of all of that was when I left there were tears, not of sadness, but of joy that the fact that I'd left behind people who had I’d empowered and given them the knowledge and skills to be able to do their job.”   T...

"I am not going back to that stinking office. If they make me go back to the office. I'm quitting. And this is I hear it over and repeatedly. And it is such a huge thing that's happening in America right now. We are witnessing what our company calls, the employee revolution"   "I saved about $40,000 American US dollars, my first year, just from doing that, and I kept think...

"The short answer is that we have to get good at choosing that which we want. And the truth is, we don't spend a lot of time choosing from a place of what we would truly love. We make choices through a process of elimination, we make choices by default, not choosing is a choice, we make choices by consensus, what are other people going to think about me, my friends, my relatives" TI...

Good automation solves two litmus tests. The first I think is fairly obvious and that's it's an increase in efficiency when you add automation in right? Does this thing happen quicker? Because automation is a part of the workflow? Typically, that answer is yes. The second thing is that's if automation improves the efficacy of what we're doing does the outcome of what we're...

I grew up in Northern Ireland in a pub, my parents owned the pub, we grew up above it.  Later in life, as I started working with organizations and leaders, one of the common complaints or one of the common concerns was around engagement and people, how do you get people engaged? And how do you get people to feel like they belong in an organization?   The more I thought about that, I thought hey, h...

"people have this image of what retirement looks like in their head, right. And it's like sitting around playing, maybe playing golf, watching TV, just not, you know, doing much. And I knew that that's not what I wanted to do. I wanted to be a coach, I wanted to be a podcast host I wanted to still give back. And so I decided to call it a graduation " "And the onward moveme...

"I realized that one of the biggest issues that small businesses have in terms of marketing is the disparity it's all over the place. And if you can align it into one line, that does not talk about your product or service, it ignites your marketing, because you have one line, and that line becomes a tool " "What we do is we come down and say what is keeping your target audience...

Every time I see someone self-sabotaging I understand, having had that experience makes me a bit more empathetic towards people who are doing it and I and I call them on it really quickly.   The benefit of situational awareness is it doesn't care how fast you're going in and you know, I see ample bad decisions made at a slow speed, let alone bad decisions at high speed.  One of the thing...

I strongly believe we are going to have a huge spike in mental health crisis mental health is the foundation of all health. And once you have mental health and wellness, you're complete. Because the other term I actually coined myself is a holistic wellness strategist. Now that's what how I see it, but lay person, it's a mental health and wellness coach. So the holistic part refers...

"And it's just my pleasure to try to help people get unstuck, because what I find is, so many entrepreneurs, they're stuck in their ways, you know, their business may be stuck, but they may also be stuck in their ways as far as not having sort of a Northstar, not having a business goal, let alone a personal goal " I think when it's something so close to you, and sometimes...

The way I've discovered success later in life is like the old Bob Dylan quote, “If a man wakes up in the morning and goes to bed at night, and in between does what he likes, then he is a success”. I think, that is the best definition because it's really a story you can write yourself.   We always think that when I get to this stage in my business I’ll sell it, I'll be happy, but you...