Build Your Salon with Phil Jackson

Referrals are the best source of new salon clients - but most salon owners get it completely wrong. They put up a poster saying "Refer a friend, get 10% off!" and wonder why nothing happens. Here's the problem: referral programs fail because you run out of steam. You can't maintain referral-focused energy year-round while also running your salon, doing your marketing, managing yo...

If you're working harder than ever and not making profit, there's a good chance your prices are too low. But raising prices feels terrifying. What if clients leave? What if nobody books? Here are the 3 signs you're definitely undercharging - and exactly what to do about it. WHY YOU'RE STUCK AT LOW PRICES: Fear #1: Clients will leave (Spoiler: The ones who leave over £5 weren't...

Finding good people for your salon feels impossible. Zero applications, ghosted interviews, or people who show up for one day and disappear. Recruitment in 2026 is brutal - but some salons are still finding brilliant people. Why it's harder now: Post-COVID shift: People want flexibility, development, culture (not just a job) Gen Z researches you on Instagram before applying Competition is fierce:...

Most salon team meetings are a waste of time. They're either non-existent or just you moaning at your team for 45 minutes while everyone stares at their phones. Neither builds a better salon. Here's how to get them right. The three camps: No meetings at all (no cohesion, everyone in silos) Occasional roasting sessions (owner's frustrated, nobody wants to come back) Rambling chaos (starts late, run...

I've been coaching salon business owners for almost a decade. Want to know the problem that keeps coming back? Owners working their asses off and barely paying themselves. If you put yourself on your team's wage structure and couldn't afford to pay yourself, you're not building a business - you've built an expensive hobby that happens to have staff. In this episode: The 3 reasons salon owners don'...

You don't need 100 members to make salon memberships profitable. You might not even need 50. After helping 100+ salons launch membership programs, I can tell you exactly how many members YOU need - and it's probably fewer than you think. In this episode: How to calculate your membership target based on YOUR actual numbers Why most salons need 30-60 members (not hundreds) Small salon vs. large salo...

Most salon memberships die in month 3. Not because the concept is flawed. Because of 3 specific mistakes that are completely avoidable. After helping 100+ salons implement memberships, I've seen this pattern play out over and over. In this episode: Why month 3 is the danger zone The 3 retention killers (and how to avoid them) The simple system that keeps members past the honeymoon phase Real n...

Forget the fluff and glitter — this Boxing Day episode is all about turning vision-board fantasies into a plan you can actually stick to. Phil Jackson walks salon owners through his tried-and-true goal-setting process for 2026, showing how to connect your long-term dreams with realistic, value-driven actions. From five-year mapping to quarterly focus and smarter revenue targets, this episode will...

Most business owners jump straight into goal setting in January, only to abandon their plans by February. This episode reveals the crucial, albeit un-glamorous, prep work that will ensure your 2026 salon goals actually stick! In this episode, we cover: Reviewing 2025: A cold, hard look at what made you money, brought joy, felt easy, and what simply didn't work. Your Magic Number: Pinpointing your...

Want help holding yourself accountable and getting clarity for the year ahead? Join Salon Spark and grab your first month for just £1 – my personal support to help you actually get sh*t done. That December chaos? It’s not just about full columns and frantic clients. In this episode, Phil Jackson uncovers the deeper reason salon owners feel frazzled over the holidays—how your personal values and bo...

Join Phil Jackson as he shares expert insights on maximizing salon revenue this December. Discover strategic actions to fill up your appointment book, effectively use gift vouchers, and smart ways to bring forward promotions. Enhance your client experience and keep the cash flow steady even during quieter times. Let's make December more profitable despite the challenges!

What if growing your salon isn’t actually helping your bottom line? In this episode, Phil pulls back the curtain on why more team members, more turnover, and more chaos don’t always equal more profit. Discover how to calculate the real profitability of your team, why small can be smarter, and how to build a lifestyle-first business that truly serves you.

<p style="font-family:Montserrat, sans-serif;"> In this episode, Phil Jackson dishes out some tough love on the true value of salon software. Are you paying for features you don’t even use? Phil explores when salon software is genuinely worth the investment ... and when it’s time to cut it loose and switch to smarter, cheaper tools. Learn how AI, dynamic pricing, and better financi...

In this episode, Phil looks ahead to 2026 with some tough love for salon owners still chasing likes instead of clients. Discover why social media isn’t the growth engine it used to be, and where your next wave of new customers will really come from. From recommend-a-friend schemes to rediscovering PR and SEO, this episode is your wake-up call to start marketing smarter, not louder.

In this short and spicy “Money Monday,” Phil Jackson (your unapologetic Queen of Salons) dishes out a little tough love for beauty business owners. After the UK budget left salon owners feeling uncertain, Phil reminds us that moaning online won’t pay the bills. Instead, he shares how to refocus your mindset, communicate confidence to clients, and move forward with smart pricing decisions—without l...

What if balance was never the goal? In this brutally honest episode, I’m tackling the myth of work-life balance for salon owners. You’ll learn why “perfect balance” doesn’t exist, what real boundaries look like, and how to reclaim your energy without burning your business down. From firing nightmare clients to fixing broken business models, we’ll get painfully real about what’s working, what’s not...

December should be your salon’s most profitable month — not the most exhausting one. Yet every year, salon owners work twice as hard and somehow earn less. In this episode, I’m exposing the three Christmas mistakes that quietly drain your December profits — and showing you how to fix them fast. We’re talking about retail displays that don’t sell , bad booking habits that kill your revenue, and the...

Are you secretly giving yourself a pay cut? This week, I’m calling out one of the salon industry’s worst habits — working for free. Your costs have gone up, your rent’s gone up, your products have gone up… and if your prices haven’t, you’re quietly earning less for the same hours. It’s time to fix that. In this episode, I’m walking you through when and how to raise your salon prices without losing...

<h2>The Truth About Salon Profits: 5 Smart Money Moves to End 2025 in the Black</h2> <p>Most salon owners wait until January to face their finances — and that’s exactly why profits slip away. In this episode, Phil Jackson reveals five powerful money moves you can make before the year ends to protect your profit and start 2026 ready to earn properly.</p> <h3>💡 In this...

Money isn’t the only motivator — and chasing it might be what’s burning out your team. In this episode, Phil Jackson tackles one of the toughest salon leadership challenges: keeping your team engaged and loyal when pay rises aren’t an option. Learn how recognition, honest communication, and growth opportunities can do more for morale than an extra 5% commission ever could. What you’ll learn: – The...

Every missed appointment costs more than just money — it chips away at your sanity. In this episode, Phil Jackson tackles one of the biggest profit-killers in the salon industry: no-shows and last-minute cancellations. You’ll learn how to set boundaries that make clients respect your time without awkward confrontations or guilt. What you’ll learn: – The 4-layer system to cut no-shows by up to 70%...

Where to Start with Salon Memberships (Without Overwhelming Yourself) You’re working your socks off — long hours, juggling clients, stock orders, and marketing — yet your bank balance still doesn’t show it. Let’s fix that, darling. In this episode, I’ll walk you through how to build simple, sustainable salon memberships that create steady income without turning your business into a spreadsheet nig...

Pressure is rising in our industry—clients expect more, teams are stretched, and burnout is creeping in. In this episode, I talk with licensed therapist and workshop creator Tina Schrader about how salon professionals can protect their mental health, set healthier boundaries, and build more sustainable client relationships. Tina shares how self-regulation, emotional awareness, and team culture can...

Feeling strung out by your business? If you're juggling every task in your salon or clinic and wondering why you're completely wiped out, this episode is your wake-up call. I’m breaking down five clear strategies to tackle burnout from the inside out—starting with the bold truth that you might be the problem (but also the fix). We’ll talk pricing, delegation, boundaries, and how to stop being ever...

Innovation doesn’t always mean reinventing the wheel—sometimes it means borrowing brilliance from other industries. In this episode, I’m joined by Will Hall and Arjun Saluja, the Ivy League duo behind Booko, a new salon booking software that introduces dynamic pricing to help you maximise profits and fill your appointment book with ease. We dive into how flexible pricing—like you see with airlines...